Website does not work properly. Paid for the courier via grab on the website. System did not generate an order number or recognise that the order was paid.
Can’t find the order at all but funds already deducted.
Customer service non existent. No one to help me but funds already deducted.
Hi there! We feel so surprised by your 5 ⭐ rating! It’s wonderful to know we could serve you well. Looking forward to your next visit! 😄
Gin2025.12.09
Very poor experience. My parcel was collected on 27 November 2025, but it went missing somewhere in their system. When I raised the issue for 5 days continuously after their delivery TAT, I was told on 8 December 2025 that the claims process would take 2 to 6 weeks and that I needed to provide the invoice, photo of the parcel contents before sending, and photo of the external packaging within 1 working days otherwise it will be rejected. Thankfully, I have already shared these photos with my buyer, otherwise, i will not be able to fulfil their claims requirement. This long and tedious process shows a clear lack of proper service recovery and efficiency. As the sender, I’m extremely frustrated by the delivery services rendered by EasyParcel.
Thank you for sharing your feedback, and we’re truly sorry for the poor experience you’ve encountered.
We have checked and confirmed that your shipment was sent out under J&T Express with tracking number JT20253282988433. We sincerely apologise for the parcel being lost during transit and for the frustration this has caused.
Please rest assured that we are already handling this case, and all updates will be provided via Ticket ID: 4897486. Our team will continue to follow up closely with the courier to ensure the claim is processed as quickly as possible.
Once again, we apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Hi there, upon reviewing our records, we regret to inform you that we have been unable to locate the specific case you mentioned regarding your case. It could be due to you dropping us email with different details. We sincerely apologize for any oversight on our part.
To assist you further, could you please provide us with the tracking number associated with a screenshot of your Google Review at https://easyparcel.com/sg/contact-us/ ? This will enable us to investigate the matter more thoroughly and provide you with a timely update.
Parul Bhandari2025.12.04
Extremely horrible experience and a scamster company ! They force you to book (even 1 delivery) via a package. Delivery and pickup completely unsuccessful causing issues and more cost to me, despite trying to contact them over 4 days for a ‘next day delivery’ order! Only bots respond and nothing gets done. Then they say cannot refund the package. Basically a scam run by bots.
Thank you for sharing your feedback and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to provide. We take your concerns seriously and would like to investigate this matter thoroughly.
Our team will be reaching out to you directly to look into the issue your account concerns so we can resolve them as quickly as possible.
Thank you for giving us the chance to make this right.
Teacher P2025.12.03
It's the 4th time the TracLogix courier missed the collection. The most recent one they left 36 parcels stranded and not collected with no accountability or explanation. The live chat is a joke too. A staff by the name of Amy disappeared after I demanded a refund of all my parcels + the package I bought. What's the point of a package if they can't be utilised?
It feels like a total scam. These are people's money and trust and they've completely betrayed that.
Hi there, upon reviewing our records, we regret to inform you that we have been unable to locate the specific case you mentioned regarding your case. It could be due to you dropping us email with different details. We sincerely apologize for any oversight on our part.
To assist you further, could you please provide us with the tracking number associated with a screenshot of your Google Review at https://easyparcel.com/sg/contact-us/ ? This will enable us to investigate the matter more thoroughly and provide you with a timely update.
Eugene Sito2025.12.02
I ship regularly overseas (USA, Europe, Asia etc). Always been using JustShip and thought I try using easyparcel for a few deliveries. Initially I thought I was saving some costs and easyparcel was marginally cheaper than JustShip. Then the problems came in, parcels held at customs for months with no solution, extortion of custom fees with no solution other than to pay custom fees which were 2 times the value of the parcel. The best part was all the savings you thought you got were taken back and more, months after your parcel was delivered, easyparcel claims overweight in each parcel not once but twice for the same delivery and demands payment through your credit card that they don't allow you to remove.
This is a company that scams your money every way possible. Please save yourself the time, money and effort. Just use JustShip or SingPost (yes even SingPost is better than easyparcel).
Thank you for sharing your feedback and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to provide. We take your concerns seriously and would like to investigate this matter thoroughly.
Our team will be reaching out to you directly to look into the customs issue, the overweight charges, and your account concerns so we can resolve them as quickly as possible.
Thank you for giving us the chance to make this right.
cc2025.12.01
包裹从KL寄来Penang 3个星期了还收不到。Customer service 找了，report做了还是一样没什么实际进展。。第一次用也是最后一次了。
Hi there, we’re really sorry to hear about the difficulties you've had with the use of our services.
To assist you further, could you please provide us with the tracking number associated with a screenshot of your Google Review at https://easyparcel.com/my/en/contact-us/ ? This will enable us to investigate the matter more thoroughly and provide you with a timely update. Thank you
Hi there! Thank you for the unlimited support, and do stay updated with EasyParcel! We hope to serve you in the future.
Catherine Ng2025.11.25
I used EasyParcel to ship an item from Singapore to China for the first time, and had many questions since I wasn’t familiar with international courier services. The customer service chat was very prompt and helpful in addressing all my queries, making the whole transaction smooth and hassle-free.
Hi, Catherine Ng! Thank you so much for your unlimited support. Ensuring our customers' happiness is our top priority. We eagerly look forward to making you even happier on your next visit! 😍
Abu Umarx2025.11.22
Hey EasyParcel Malaysia!
You already return my parcel on 4th October 2025 and now i want a full refund!
RED291KUL0110257702AMS
Hi there, we’re really sorry to hear about the difficulties you've had with the use of our services.
To assist you further, could you please provide us with the tracking number associated with a screenshot of your Google Review at https://easyparcel.com/my/en/contact-us/ ? This will enable us to investigate the matter more thoroughly and provide you with a timely update. Thank you
Hi Cheryl Lee, We're sorry to see your 1-star rating and would really appreciate the opportunity to understand what went wrong.
To assist you further, could you kindly provide us with the tracking number related to your experience, along with a screenshot of your review via our contact form at https://easyparcel.com/sg/contact-us/? This will help us investigate the issue thoroughly and get back to you with a proper resolution as soon as possible.
We truly value your feedback and hope to improve your experience with us. Thank you
VT T2025.11.12
Parcel arranged in easy parcel not picked up from Fri till today wed still not yet picked up. Been contacting them for days, they keep assuring already expediated n refused to ask manager to call n take over case to really arrange pick up immediately.
They keep suggesting cancel order instead of make sure parcel has been picked up
We’re sorry to hear about your experience. We’ve checked and found that your shipment (J&T Express – Tracking No: JTRT4733109376) was not picked up earlier because the driver was unable to locate the address, as the exact location details were not declared in the booking.
Our team has already shared the additional address remarks with J&T Express, and the courier has been notified to proceed with the pickup accordingly. We truly appreciate your patience and understanding while we ensure this is resolved.
Thank you for bringing this to our attention We’ll continue to monitor the case closely until the pickup is completed. Thank you
Hans Rosli2025.11.06
Thanks to JiaYi for resolving the "lost parcel" issue. Ended up the system not reflecting the actual situation. All good now!
Hi there! We feel so surprised by your 5 ⭐ rating! It’s wonderful to know we could serve you well. Looking forward to your next visit! 😄
Peter Chin2025.11.05
I wish I have found your website earlier with this online platform services provided for self key in to send parcel from Singapore to anywhere internationally. The experience and pricing is beyond my expectation with a good international shipping rate that can rival other established competitor.
Hi there! Thank you so much for taking the time to leave us a good rating. We are thrilled that you loved your experience. It means the world to us and to our entire team!
Have a great day ahead! 🥰
lyvia2025.10.29
I buying package as I want to enjoy better rate but later found out that I have to used up the credit within a year or I can top up again to extend the validity. After the 1st year, I still have some credits left so I proceed to top up again. Few weeks back my 2nd year with them end and I missed the expiry date. Eventually the balance was forfeited. THINK TWICE before you buy their package! cos once you top up cannot withdraw your $$ anymore. Now I open account with another courier company and u know what? They got so much better rate and yet I dont have to top up, stuck my $ inside with expiry date! If this company not making any changes, soon not or later will be outcast by market.
Hi there, upon reviewing our records, we regret to inform you that we have been unable to locate the specific case you mentioned regarding your case. It could be due to you dropping us email with different details. We sincerely apologize for any oversight on our part.
To assist you further, could you please provide us with the tracking number associated with a screenshot of your Google Review at https://easyparcel.com/sg/contact-us/ ? This will enable us to investigate the matter more thoroughly and provide you with a timely update.
Hi there! Thank you for the unlimited support, and do stay updated with EasyParcel! We hope to serve you in the future.
Dary Chia2025.10.25
I am writing to express my deep dissatisfaction with EasyParcel’s recent handling of my shipment. One of their staff members opened my parcel without my consent, which is a clear violation of privacy and protocol. I have been a loyal customer for many years and have never encountered such unprofessional conduct until now.
reply:
I must ask: do you have the legal authority to open a sender’s parcel without explicit permission? You have yet to address my initial question, and instead have proceeded to speculate about the contents—specifically, what I am allegedly placing inside.
Could you please clarify what you mean by 'medicine'? On what basis are you asserting that the item in question is, in fact, medicine?
We’re truly regretful to hear about your unpleasant experience and understand your concern regarding the handling of your parcel.
Upon checking, your shipment was booked for overseas delivery under SF Express with tracking number SF3294494216651. The declared content was listed as “curtain” but was later found to contain medicine.
Please note that the courier opened the parcel to verify the contents, as international shipments are subject to strict regulations. When the actual item does not match the declared content, it may lead to disposal of the item, penalties to the sender, or high return charges, situations that both EasyParcel and the courier wish to avoid.
Kindly be informed that medicine is classified as a restricted item for international shipments, and the courier is required by customs regulations to inspect and stop such items to ensure compliance and security.
Our team will continue to provide further clarification through your support ticket (Ticket ID: 4808021).
Thank you for your understanding.
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