Duraclean Cleaning and Restoration Reviews

Duraclean Cleaning and Restoration Reviews

4.9

Excellent - based on 244 reviews

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Reviews (252)
Danforth Hagler
Danforth Hagler
2024-02-26
Great job repairing damaged kitchen ceiling and covered area to keep everything clean.
Venus T.
Venus T.
2024-02-23
Verified
Duraclean Cleaning and Restoration came out and cleaned my solar panels and did an amazing job! They were punctual super professional and friendly I would recommend them!!
Rita C.
Rita C.
2024-02-22
Verified
Duraclean Cleaning and Restoration are extremely professional and thorough, and very attentive to the customers particular needs, as they provide a high quality service. Would strongly recommend them to anyone needing this type of service.
Kimberly Quick
Kimberly Quick
2024-02-21
I was very happy with the service and speedy response to my request. However, the fact that the charges ended up being over a 50% add to the original quote that was initially provided and what I signed for is my reservation. No one ever called to discuss that the scope changed or additional details were discovered. If there was something missed, then I would understand, but in no way do I feel the amount of added fees should be completed without a discussion. Based on the work completed, it fully matched the initial quote provided. It seemed as though when the service was noted to be submitted to insurance it was suddenly 1.55% more. Again, no one ever called and spoke to me about the added costs or additional funds that were necessary or what they covered? Noting that I had to fight insurance to get anything covered, this additional cost absorbed any losses that I should’ve received. When I called to discuss, I was assured that I would receive a return call from the project mgr. I’ve still not received a phone call. I reluctantly paid the costs, but feel that this portion of the service was not something that I would recommend to others.
Alex Sanguinetti
Alex Sanguinetti
2024-02-19
Timely, professional and dutifully and patiently worked with our insurance company.
Reply from Duraclean Cleaning and Restoration 2024-02-19
Thank you for the review. It was a pleasure helping you with your water damage cleanup.
Tom Caldwell
Tom Caldwell
2024-02-13
KEVIN, The technician from Duraclean arrived ready to clean/ vacuum out the vents The vents had accumulated soot from my kitchen fire and he did an outstanding job. Looking forward to having them back to clean the carpet.
Linda Keefe
Linda Keefe
2024-02-11
I was very pleased with the service I got from Duraclean. The technician (I believe his name was Kevin) was very professional and efficient and helpful in his comments and cleaning issues. I would definitely use Duraclean again and recommend them to others.
Reply from Duraclean Cleaning and Restoration 2024-02-13
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our technician, Kevin. Our team at Duraclean takes pride in providing professional and efficient service, ensuring customer satisfaction. We appreciate your recommendation and look forward to serving you again in the future.
Jan Heck
Jan Heck
2024-02-09
They cancelled or postponed the service twice, but when he got here, he did a great job!
Reply from Duraclean Cleaning and Restoration 2024-02-09
We are very sorry about the postponing of work, between mechanical issues and technician with a sickness running through his family it has been a crazy week. We are very happy you are thrilled with the work. We hope to be of service again in the future.
Barbara Klaus
Barbara Klaus
2024-02-06
Kevin did a thorough professional job and the upholstery looks great
Reply from Duraclean Cleaning and Restoration 2024-02-13
Thank you for choosing Duraclean for your upholstery cleaning! We're happy to hear we could provide you with exceptional work!
alice
alice
2024-02-02
WONDERFUL COMPASSIONATE person, Kevin was the technician. My daughter has used their services a few times and QUICKLY recommended them. Kevin was a hard working young man. He was on time and actually did an extra service while here. Lo I expect to need them again and will be very happy to call them. I would recommend them in a heartbeat. If you want the job done right, then this is the place for you. THANKS THANKS THANKS I AM DELIGHTED to recommend them. You won't be sorry.
Reply from Duraclean Cleaning and Restoration 2024-02-13
Thank you so much for the kind words and recommendation! We are thrilled to hear that Kevin provided excellent service and went above and beyond for you. Our team takes pride in delivering top-notch service, and we are delighted to know that we exceeded your expectations. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing us!
Jeffe H.
Jeffe H.
2024-01-27
Verified
The quality of work is good. Kevin, the technician, was very nice and experienced. I just hate..."oh, if that's a mark from the dog, it's $20 extra to put 1 oz of spray on it." Give me break! I am hiring you to clean...so clean and make it look good!
Steven Lauder
Steven Lauder
2024-01-14
This is the best mitigation company I have ever used. We loved John and his crew so much we use him to clean our carpets ever 6 months as well. We started using duraclean after an insurance company denied our claim, we got them involved and the insurance approved the claim and everything was fixed even better than before. We love duraclean and will continue using them.
Reply from Duraclean Cleaning and Restoration 2024-01-24
Thank you so much for your kind words and for choosing Duraclean as your preferred mitigation company. We are thrilled to hear that you have had a positive experience with our team, especially with John and his crew. We understand how frustrating it can be when an insurance claim is denied, but we are glad that we were able to assist you in getting the claim approved and ensuring that everything was fixed to your satisfaction. We greatly appreciate your continued support and trust in our services. It's our pleasure to provide you with exceptional carpet cleaning and mitigation services every six months. We look forward to serving you again in the future and thank you once again for your wonderful review.
Joyce Lide
Joyce Lide
2024-01-13
Came asap. Cleaned throughly. Gave helpful advice. Great job, quick, fast, and professional.
Reply from Duraclean Cleaning and Restoration 2024-01-24
Thank you for your positive feedback! We are glad to hear that our team was able to assist you promptly and effectively. It's always our goal to provide thorough cleaning services and offer helpful advice to our customers. Your kind words about our professionalism and efficiency are greatly appreciated. If there is anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing our services!
Mimi Reiter
Mimi Reiter
2024-01-10
The associate that came to my house was very friendly and did his job in a timely manner
Reply from Duraclean Cleaning and Restoration 2024-01-24
Thank you for your positive review! We are pleased to hear that our associate was friendly and efficient during their visit to your house. Providing excellent customer service is a top priority for us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to reach out.
Heidi Sprinkle
Heidi Sprinkle
2024-01-08
Kevin was the very best at his job! Was prompt and diligent about every aspect of service. Will gladly call them back and ask for kevin. Exceptional!
Reply from Duraclean Cleaning and Restoration 2024-01-08
Thank you, Heidi, for your review. We are lucky to have Kevin and thrilled you are happy with his service. We hope to be of service again in the future.
Laura Hanson
Laura Hanson
2024-01-04
The guys were great. I have a dog and a cat and they were wonderful working around them. They came on time, were clean, explained the process before they started and again when they left. Rob was excellent as well, giving a great rate and giving me a big picture of the job being done. Nothing is worse than a water leak and mold, but Duraclean made it SO much better. Recommend 💯 %!
Reply from Duraclean Cleaning and Restoration 2024-01-24
Thank you so much for your amazing review! We're glad to hear that our team was able to accommodate your pets and provide excellent service. We always strive to be punctual, professional, and thorough in our work, and we're thrilled that you felt we met those standards. Dealing with water leaks and mold can be extremely stressful, but we're glad we were able to alleviate some of that stress for you. Thank you for recommending us with such high praise, we truly appreciate it!
alli maddox
alli maddox
2023-12-30
Great experience dealing with Duraclean to address a waste issue from broken pipe in crawlspace. I called after 5 one day and they were out the following day to give quote. They were professional, communicative, and did a great job. Highly recommend!
Reply from Duraclean Cleaning and Restoration 2024-01-02
Thank you for your review. It was a pleasure being of service and helping you with your water damage clean up.
Elizabeth Dulin
Elizabeth Dulin
2023-12-18
Reply from Duraclean Cleaning and Restoration 2024-01-24
Thank you for the 5-star review!
brenda jackson
brenda jackson
2023-10-31
Positive
Professionalism
Quality
Reply from Duraclean Cleaning and Restoration 2023-11-24
Thank you for he 5-star review, Brenda.
John Stiney
John Stiney
2023-10-28
Positive
Professionalism
Quality
Responsiveness
Reply from Duraclean Cleaning and Restoration 2023-11-24
Thank you for the 5-star review, John.