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Dr Walid (Urologist) was very accomodating and professional, explained everything i will experience though journey with my kidney stone. I have experienced more care and attention with my 5min stent removal procedure than my past experiences in other hospital with my kidney stone removal (was on different hospital due to urgency). I can say filipino nurses was the best care I had recieved, the theater op nurse even tap me like a baby to feel at ease and it was very effective to calm me. Totally happy with everything. I came with problematic face and i came out of the hospital feeling renewed. Thank you for all the staffs from receiving to discharge.
I would also like to share another bad experience with this clinic. Four days ago, I paid the doctor’s consultation fee, and today is already the fourth day that I am still waiting for approval for my blood test request. No one is clearly informing me whether it has been approved or is still pending.
I have been calling the clinic 3 to 4 times every day, and each time the receptionist says they will call me back within 10 minutes, but for the last three days nobody has called me back. This is extremely disappointing and unprofessional.
They are also not willing to share the doctor’s contact details and they are not properly communicating with the doctor themselves either. Overall, it has been a very bad experience.
Honestly, I didn’t like my experience with Dr. Zain Gulzar. I came with autoimmune thyroiditis and explained that I hadn’t had a thyroid ultrasound or proper thyroid tests for two years. However, the doctor seemed very indifferent to my concerns and only prescribed the most basic tests, saying insurance might not approve more.
No ultrasound was recommended despite my condition. Later, my results showed very low ferritin, extremely high Anti-TPO antibodies, and low FT4, yet I was told that “nothing is concerning.”
I expected a more attentive and thorough approach from an endocrinologist.
Went to the hospital for my UKVI medical test and had a disappointing experience. I had to wait more than 45 minutes just to complete the tests, followed by another 45-minute wait to consult the doctor. After all that, I was informed that the reports could only be collected the next day. The hospital was nearly empty, and despite asking the reception staff multiple times, no one provided a proper explanation for the delay. Leaving the hospital exhausted with a tired toddler made the experience even more frustrating.
London Dubai Clinic has officially mastered the art of destroying patient loyalty overnight.
Increasing the price of an injection from AED 35 to AED 120 is already outrageous, but charging AED 250 for a prescription that used to cost nothing is pure greed disguised as healthcare.
Whoever in “management” approved these absurd price hikes should seriously rethink what ethical medical care means. This is exactly how you lose patients instantly.
The biggest shame is that these decisions also damage the reputation of the doctors working there. Patients do not separate the doctor from the clinic. Why would anyone recommend a doctor practicing in a place that treats patients like a revenue stream instead of human beings?
Congratulations, London Dubai Clinic management — you just turned a loyal patient into someone actively looking for another clinic.
I had a wonderful experience with Physiotherapist Heba Attiah. I was referred to her by a friend as the go-to physiotherapist after my accident, and I’m so glad I came across her. She is very knowledgeable, friendly, and professional, and she truly knows what she’s doing. I highly recommend her to anyone looking for an excellent physiotherapist. Thank you, Heba!
Heba (physiotherapy) excellent professional, her therapies and sessions help me to heal after a painful shoulder injury. She listen the patience and adjust her therapy to patient needs and pain threshold . This is very important I had before bad experience with physiotherapist that didn’t listen and really make the problem worst but Heba really help me to regain mobility in my shoulder and the sessions involved many kind of exercises and equipment. Thanks Heba
I have been coming to Dubai London Clinic and Hospital for many years, and the experience has consistently been very good.
The reception team Ahmed, Rochelle and Loreizel are always smiling, welcoming and very helpful, which makes a big difference from the moment you walk in.
The doctors are knowledgeable and professional, and the nurses are caring and attentive. Overall, the level of care and service has always been very good.
