Verified Company
I visited the hospital with my infant due to a two-day fever of 39.5°C yesterday. While I fully appreciate the need for caution in such cases, I found the overall approach to be unnecessarily alarmist and lacking in reassurance.
From the outset, the recommendation for immediate antibiotics and hospital admission was communicated in a very urgent and absolute manner, without sufficient explanation or a step-by-step assessment. As a parent, this created significant distress, particularly when being told that my baby was “not stable” and at risk of convulsions, without first attempting basic fever management or calmly outlining the clinical reasoning.
Only after I requested it was medication administered to reduce the fever, which did provide relief.
We chose to seek a second opinion elsewhere, where a more measured approach was taken. Appropriate testing was conducted, a minor infection was diagnosed, and treatment was prescribed. My baby showed clear improvement within a day.
I respect the importance of medical vigilance, especially with infants. However, clear communication, reassurance, and a balanced clinical approach are equally important in creating trust and supporting parents during what is already a stressful situation.
This hospital is a rip off and a scam. I came for an appointment first time they made me pay consultation and all the tests. The doctor asked me to come back in 10 days for a follow up. When i came back for a follow up they asked me to pay again the same amount even though it was for the same issue and 10 days apart. People should not be paying for a consultation every time they come for the same issue. Doctor is great but the system is not correct.
This review is for the admin and management of the clinic. Extremely unorganized, don’t give the patients any information and reschedule every appointment given at the last minute.
Would not recommend going here.
Unfortunately, their customer service is very poor. I send messages on WhatsApp, but they don't respond quickly! Or they read my message and ignore it, which is unprofessional. This led me to cancel my appointment with them and go to another clinic. I hope they will treat their customers better.
Reply from Dubai London Clinic and Speciality Hospital
2026.01.30
DLSH - Many thanks for the feedback, we appreciate you advising us what went wrong with your Whatsapp. If you could give us more information we can find out where it went wrong. We sincerely apologise for the error. Please call 800352 should you wish to book another appointment. 30/1
Appreciate both Doctors
If I could give twenty stars, I would without hesitation give them to Dr. Bashar Abubakr and Dr. Fatemeh, the physiotherapist.
Dr. Bachar, an orthopedic surgeon, is truly exceptional. His diagnosis was extremely accurate, his bedside manner was outstanding, and he was one of the main reasons I chose to become a patient at London Hospital. His professionalism and expertise immediately gave me confidence and peace of mind.
Dr. Fatemeh is simply extraordinary. The amount of time, energy, and genuine care she dedicates to her patients is rare. She truly loves what she does, and it shows in every session. She never holds back when it comes to her patients’ well-being. I honestly wish more people worked with the same passion and dedication she does.
I am beyond satisfied with the care and service I received from both of them and truly felt compelled to share this experience. London Hospital is incredibly fortunate to have these two doctors on their team.
Date of experience: 23 January, 2026
Date of experience: 23 January, 2026
I’m very disappointed at the service in Dubai London Clinic. I had to do couple of test and examinations which cost me around 4,500 dirham. Once I have received the test one person on WhatsApp text me that you can continue with some medication. Once I called back to meet the doctor to explain me the results they told me I have to pay again for consultation. I explained them that it does not make any sense. I have paid to make test and examination that cost me 4,500 and a doctor needs to explain me how the test went. What will I do with a test that I don’t understand. The price should include a follow up to explain the results. When I spoke to the manager he said you can send a feedback to our customer service. For me this is unbelievable.
Reply from Dubai London Clinic and Speciality Hospital
2026.01.19
DLH - As I am unable to trace your visit would you please call 0564159967 and give more details on this telephone number or can you give more details to patientfeedback@dubailondonclinic.ae
thank you. 19/1
thank you. 19/1
My mother in law and sister in law had an incident and were admitted to emergency on Sunday.
We decided to pay full amount by card and avoid insurance process and further delays, we spent about 6 hours waiting for X-ray and MRI to be done and to be seen by a doctor.
Results were supposed to be shared with the patients within 48 hours for future reference and it wasn’t shared. 4 days later we contacted the hospital, since we decided to consult other doctors, DLH team sent one of the results to me and to an email address of another patient, which is breach of our data privacy and patient’s personal information.
After raising my concerns, they sent me a link to view the X-ray which i was unable to open, and they told my sister in law that they cannot help her any further and she needs to go personally to the hospital to collect a hard copy of the X-ray and MRI.
Reply from Dubai London Clinic and Speciality Hospital
2026.01.19
DLSH -thank you for your comments this is under review. 17/1
Dr. Ragesh is one of the best doctors I have ever met. His expertise, patience, and genuine dedication to his patients truly stand out. He listens carefully, explains everything clearly, and ensures the best possible treatment. I highly recommend Dr. Ragesh to anyone seeking reliable and compassionate medical care.
Reply from Dubai London Clinic and Speciality Hospital
2026.01.12
DLSH - Thankyou for the review for Dr Rajesh, we do agree with you about his expertise, patience, dedication and he fully explains all to the patients who he sees. We appreciate you sending this review. Wishing you the best of health. 12/1
I came here yesterday to see a paediatrician for my 2 year old daughter who had a flu a few days ago which was clearing up but then she went downhill again yesterday. I was booked in quickly that day. I arrived and immediately had to pay before seeing anyone. The receptionist mumbled a few times and wasn’t very welcoming. We went into see the nurse lady who was nice enough. Then we went into see the paediatrician I explained that my daughters temperature had come back and that she was very miserable again and he said well she looks ok. He said everything looks fine and moved me on my way. This didn’t sit right with me as she was so upset and miserable for the rest of the day I knew something was wrong. I later that evening got in touch with another Dr at a completely different place who came to our hotel and checked her out and did a swab to find out she actually had a swollen throat, very painful sinuses and a bacterial infection that needed antibiotics which they prescribed. Thankfully she is now on the mend due to me getting another opinion from elsewhere. I’m very unimpressed at how much I had to pay here for little to no help or care factor over my concerns for my 2 year old. I would not recommend at all and definitely wouldn’t return here.
Reply from Dubai London Clinic and Speciality Hospital
2026.01.12
DLSH - We would like to say how sorry we are with the disappointment after you visited our Hospital. Please be assured an investigation will go ahead to see what happened from your visit to us starting from our Reception through to the Doctor. We do hope now your daughter has improved with the medication given. Again, sincere apologies and thank you for advising us. 12/1
The Dietitian Basma Ameri Was An Absolute Pleasure To Deal With My Partner Lesley Core, Here Wealth Of knowledge Was Amazing She Was So Professional, I Would Have No Hesitation In Recommending Basma To My Family And Friends, The Hospital Should Be Very Proud
Reply from Dubai London Clinic and Speciality Hospital
2026.01.08
DLSH - Thank you for the recommendation for Ms Basma, we appreciate you taking the time to recommend her service to your partner. 8/1
I went to this clinic by appointment after badly pulling an arm muscle. I had to find a clinic urgently in Dubai, and I was a tourist at the time. Great clinic, they accepted me quickly, the doctor was good, and they found a solution fast. I was prescribed medication, which I could buy right away at the pharmacy there. Everything went smoothly. If you have any injuries, this is a good place to get the problem taken care of.
Reply from Dubai London Clinic and Speciality Hospital
DLSH - Thank you for the five stars for our facility, we do hope you continue to improve, should you need any further help please do not hesitate to contact us. 29/12
It’s scary to think that people trust their health to this clinic! Terrible service, poor management and unqualified doctors with absolutely wrong diagnosis! We went for small lipoma ultrasound for my brother. From the reception itself it was clear that the whole team is working only on taking money, no one is interested in providing medical services. To start from the point that they don’t know the difference between lipoma and lymphoma, they don’t know that flank isn’t abdomen and ultrasound radiologist doctor Mohammad Reza can’t care less of what you’re there for. He did terribly wrong ultrasound, no details in report about sizes and everything the manager was making sure was to get the money. They can do wrong diagnosis, wrong treatment as long as insurance pays for it.
Reply from Dubai London Clinic and Speciality Hospital
2025.12.29
DLSH - We are so sorry your were disappointed with your visit to us. We will forward your mail to the concerned person for the investigation into the comments you have left 28/12/2025
Dr. Sanita took care of us before and after the delivery, and the experience was excellent. She kindly and patiently explained everything we didn’t understand until we fully understood it.
Reply from Dubai London Clinic and Speciality Hospital
2025.12.29
DLH - Thank you so much for the positive feedback, congratulations from all our staff. We are very happy you fully understood everything concerning your delivery and everything was well. Again we wish you good health always. 28/12/2025