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My hoodie was lost at coat check and at the end of the night the bouncer physically pushed me to leave when I said I wouldn’t leave without my lost hoodie (response: don’t assume anything. Also, you’re conveniently not addressing the biggest issue)
Reply from DROM
2025.12.02
Hi Matt i assume you left your hoodie inside to venue but not in coatcheck. We have one but not sure if it is yours
I had one of the worst experiences at Drom. We bought our tickets based on what the Drom staff told us, and they said that once we arrived, the team at the door would already know about our situation. But when we got there, they claimed nothing had been communicated to them.
The man checking IDs at the entrance was extremely rude and kept raising his voice at us, even though we were speaking to him politely and calmly. We asked him several times to lower his voice, but he kept getting louder.
When we asked to speak with a manager, a woman named Hulya came out. A manager’s job is to listen and help resolve customers’ issues, but she spoke to us for barely one minute, didn’t pay attention to anything we were saying, and walked away in the middle of the conversation. That is absolutely not how a manager should behave.
I’m extremely disappointed, and I do not recommend this place at all. If they can’t even treat a few customers with basic respect, I don’t see how they can run a professional establishment.
I would leave a 0-star review if I could. I came here with my family for the DJ Taba concert as part a goodbye party for my cousin. We had planned the event weeks prior after speaking with the venue manager to confirm if our group would be okay to go and were told it would be no problem. After arriving at the doors, the bouncer gave us angry pushback and when we asked to speak to the manager to clarify, she denied ever having been involved in the conversation, despite us having evidence of speaking with the venue. We were turned away on a night that was meant to be incredibly special for us, and we were not even treated with basic human decency by either the manager or bouncer. We asked how to get a refund since they were denying our entry, and they refused to accommodate. I do not recommend this place.
We had one of the most disappointing experiences I’ve ever seen at a venue. My family and I purchased tickets in advance and spoke with the team ahead of time to confirm that we could attend with our daughter, who is under 21. We were clearly told that management had approved it, that the team is small, and that everyone was aware so there was no need for any reconfirmation.
After coordinating everything, arranging our night, and arriving at the venue, we were surprised to find out that the manager on duty claimed to have “no idea” about anything we were told. The security staff raised their voice at us, acted absolutely unprofessionally, and dismissed every bit of information we had been given. Instead of trying to resolve the issue, they talked over us and behaved as if we were the problem.
This wasn’t just a misunderstanding — it was a complete failure in communication, accountability, and basic customer respect. When a family takes the time to confirm policies with your team and abides by all rules, you don’t suddenly change the story at the door and treat them like they’ve done something wrong.
We ended up wasting our evening, our money, and our time because of the venue’s own internal miscommunication and the rude behavior of their staff. Unacceptable, unprofessional, and definitely not a place I would recommend to anyone.
The bouncer here was incredibly hostile. The manager, whose job you think it is to deal with issues, couldn’t be bothered to spend more than 30 seconds dealing with an actual issue.
We bought tickets to an event based on the word of the venue. They told us email confirmation wasn’t necessary due to the small team. Turns out the team was large enough that not everyone knew the details we discussed. Specifically, that we had our under-21 cousin with from overseas to see an artist playing at the venue, and didn’t want to create any issues with the due to her age.
Now we’re going to have to spend time debating fraudulent charges on our card in addition to the time wasted trying to get their help.
If you are looking for a easy and fun place to.go this is not the one! We called weeks before the event we wanted to go to and asked about the tickets situation...we were assured that everyone in our group will be OK. We got there and it was a No! No explanation, no refund, no humanity... So.. Just because we trusted the person on the phone (which supposed to be the manager) we are burned with the money for 7 tickets!?! How is this OK?! They didn't even want to talk to us?!? So wrong on so many levels!
Vibes are immaculate and drinks are great. But it's unethical to charge for water at a dance club/bar, in my opinion.
$5 is extortion for a bottle of water. The pizza spot next door is selling bottles for $1!! My friend also got charged $5 more than marked on the menu for her drink. The space is also very hot and poorly ventilated
this place is mediocre at best and miserable at worst. i can’t speak for the quality of a venue on a concert night, but the dance parties are not worth it. the only water in the venue is 5 dollars for a bottle - they do not provide tap. when both of the of women’s restrooms ran out of toilet paper, the host looked around like she didn’t work there and nothing was done about it. the “dance floor” is small and cramped and the bartenders were generally unpleasant to interact with, but my 15 dollar vodka cran was fine.
one of their bartenders (middle aged woman, blonde bob, serves on the right end) is inexplicably rude and unprofessional. she cursed, yelled, and insulted my friend over a trivial mistake (and even started throwing and slamming things - talk about a tantrum!) maybe if you have anger management problems, you shouldn’t be in a customer service role. we even saw her getting visibly frustrated with the people she served before us for no reason, so clearly this ire is set upon everybody with no justification. i could have maybe brushed this off if she didn’t also make terrible drinks. we were regulars of drom before - sadly, we will be going elsewhere now