Verified Company
I highly recommend the Drain Detectives. They came out late in the evening during a emergency situation and took care of business. Glad they were able to becasue they identified a larger problem about to cause big issues and took care of that within a few days. Professional, knowleagble and dis a hard job that they cleaned up completely and showed me the issues along the way up to completion.
Reply from Drain Detectives
2025.12.01
Thank you, Jim! We're thrilled we could assist during your emergency and address the underlying issue promptly. Your kind words about our professionalism and thoroughness mean a lot. We’re always here if you need anything in the future!
Definitely recommend! Was recommended by a friend and was not disappointed. Very easy to work with and very professional!
Reply from Drain Detectives
2025.12.01
Thank you, Lindsay! We're thrilled to hear you had a great experience and found our service professional and easy to work with. We truly appreciate your recommendation!
Great customer service. Had a backup in a sewage drain in my basement (not an emergency, but it was clogged and not draining) and they were able to make it out and take care of the problem within hours. Arrived exactly when they said they would and took care of the problem in minutes. On top of that the price was extremely reasonable. Will definitely be using them again in the future.
Reply from Drain Detectives
2025.12.01
Thank you, Ken! We're thrilled we could resolve your issue quickly and at a fair price. Punctuality and efficient service are our priorities, and we’re glad we could meet your expectations. We look forward to helping you again!
These guys came to my business and went above and beyond, worth every penny. Do yourself a favor, don’t scimp (be cheap) and call chris. When it comes to ca ca you want it done right the first time, or it’ll come back and bite you in the nostrils.
Reply from Drain Detectives
2025.10.22
Thank you, Mohrib! We’re thrilled to hear about your positive experience. Taking the time to do things right really matters, and we’re glad we could deliver. Let us know if you need anything in the future!
Called this company out for the first time in 2023 because our basement laundry room drain backed up. They came out looked at it and said it was just a few tree roots and said the major issue was the access point behind our bar had a lot of tree roots. They cleaned it and also said we needed to replace pipes from the bar to the outside and the also added an access outside stating it would be easier to clean ($3500). We called them out again about a month and a half ago (June 2025) because of the same issue with the laundry room drain backing up they came out looked at the drain and said it was fine, but again the problem was that there were tree roots in the access behind the bar ($169). Our drain backed up not even a full month later so we called them again. They didn’t come out because it was a Sunday and “ no one was on call”. I asked since it hadn’t been a full month since they last came out and the drain was backing up again after they said it was fine would we be charged for them coming out to look at the drain since again they said there was nothing wrong with it “I’m not sure” was the response. My husband and I went to Lowe’s got a snake and a plunger thinking it was a clog. This seemed to do the trick the water went back down; so we called an canceled since we didn’t want to pay again for them to tell us nothing was wrong. On 9/4/2025 the same drain backed up again. We called a different plumber because we grew tired of Drain Detective telling us the same thing and just taking our money. Turns out the entire pipe has been corroded; multiple holes in the line and they told us NOTHING. They lied on multiple occasions. If they didn’t want to do the work fine but to not tell and to keep taking out money is very sleazy. From what the new plumbing company said there is no way they could have missed the issue. EXTREMELY DISAPPOINTED with their service. Save your money and time and find a different more truthful company.
Reply from Drain Detectives
2025.09.17
Hi Alonzia, we're sorry to hear about your experience and the ongoing issues. Please reach out to our customer service team so we can understand the situation better and work towards a resolution.
I hired this company to inspect my drain pipe after they showed me camera footage and claimed there were roots and dirt inside. They assured me the pipe could be 100% cleaned using hydro jetting, with no damage.
Two technicians, Adam and another gentleman, came the next day with the hose. The nozzle got stuck partway in and couldn’t be pulled out for a while. When I asked if they had damaged the pipe, they first said it was already damaged, then later claimed they couldn’t be sure because of the pipe’s direction.
After about 30 minutes of struggling, they finally removed the hose and did a quick water spray inside. I asked how the rest of the pipe would be cleaned, and they said the water would take care of it. However, the camera still showed roots and dirt—virtually unchanged. Their response: “That’s the best we can do. If you want better results, you’ll need to install an exterior clean-out system—for $6,000.”
Despite the poor results, they charged me $1,400. I feel the service was overpriced and ineffective. To make matters worse, they had no digital payment option and wrote down my credit card information on paper, which raised serious privacy and security concerns. When I brought this up, one of the plumbers began yelling at me, claiming digital payments are unsafe due to hackers.
This was a frustrating and disappointing experience from start to finish. I would not recommend this company—please be cautious before using their services.
Reply from Drain Detectives
2025.09.17
Sushil, we’re sorry for your experience. This doesn’t align with our standards. Please contact our customer service so we can address your concerns and work towards a resolution. Your feedback is important to us.
Update - we had the same issue with our drain 2 months after they came out the second time ( they did 2 separate hydro jets). The new plumber showed us with his camera all of the roots that were in our drain that were suppose to be cleaned out by Drain Detectives. I will never use this company again.
I don’t write many reviews, but I thought my experience deserved one here. We had a backup in our bathroom drain and they came out and told us they would have to hydro-jet the pipes for $1,000. While it seemed like a lot, it was the only option they provided. Not sure why they couldn’t snake it but I went with it. They were able to clear the drain and the tech, Rick, noted it was due to some roots in the pipe that would need to be cleaned out every year or so.
A month later we were surprised when the same issue came up. They were not very punctual with their timing and told us they would come out first thing the next day, but they didn’t end up coming until after 2pm and after several phone calls to the main office.They cleared the drain for us again without charge, but are now claiming that the pipe needs to be fixed that comes from the bathroom. It is hard to trust what they say when they are speaking out of both ends of their mouths.
Essentially, we paid $1,000 for them to temporarily fix an issue for a month and that more work needs to be done. The worst part is that they will not provide us with a quote for the extra work that they claim needs to be done. I called the number provided and she noted she would get back with me later in the week, but it has been 2 weeks now and I have not heard back and have really lost my trust in them to provide me a solution to my problem. We will be taking our business elsewhere.
Also: one of their employees dumped a ton of chips in our driveway when they got out of their work van (see picture). Not sure if it was an accident or not but very unprofessional to say the least.
Quickly resolved the roots in my line at a reasonable price. Up front about the cost, unlike some others I called.
Reply from Drain Detectives
2025.09.17
Thank you, Michelle! We’re glad to hear you appreciated our transparency and prompt service. If you ever need assistance again, don’t hesitate to reach out.
Sewer pipe was clogged by a previous owner of the house I recently purchased. Drain Detectives came out quickly, diagnosed and corrected the problem. They kept me updated throughout and were priced fair. They also completed a camera inspection for a future toilet location. They were quick and answered all my questions.
Reply from Drain Detectives
2022.06.13
Thank you Cameron!
Adam and the team did a great job replacing my rental properties entire water line in a tight crawl space area and cleaned up well afterwards
Reply from Drain Detectives
2025.09.17
Thank you, Zakir! We're delighted that Adam and the team could help with the water line replacement and ensure everything was cleaned up to your satisfaction. We truly appreciate your kind words!
They did an amazing job on our broken drain pipe in our basement. They were professional, quick and affordable! Highly recommend them.
Reply from Drain Detectives
2025.05.16
Thank you, Candice! We're thrilled to hear you were happy with our service. It's great knowing we could resolve your issue efficiently and affordably. Your recommendation means a lot to us!