Doors & Floors Direct Ltd

doorsfloorsdirect.co.uk

Doors & Floors Direct Ltd Reviews

Excellent rating
4.6
183 reviews Verified
Doors & Floors Direct Ltd
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Reviews ( 183 ) 4.6

Hayley Ridley
Hayley Ridley
2024.05.16
Norman at Benton floors and doors was excellent at helping with my many queries about glass fire doors, fixtures and fittings and other solid wood doors. Very approachable, always happy to help and find a solution! Really happy with my products and highly recommend their customer service!
wolna istota
wolna istota
2024.05.15
Polecam Jako jedni z nielicznych maja naprawde dobrych fitterów.Polecam Shouna
Judith
2024.04.22 2024.04.22 | United Kingdom
Doors bought and fitted From ordering 6 internal doors, to the delivery and fitting of the doors everything was first rate. If ever we need more doors we wouldn’t hesitate to use the Benton store again.

Date of experience: 11 April, 2024
Keith Kennedy
Keith Kennedy
2024.04.01
Absolutely terrible bought 14 doors only had a year and all dis colouring with sun light .. they weren't cheap .. been into store and as don't have invoice still they arnt helpful.. clearly a big problem with these expensive doors ...
Val Graham
2024.02.23 2024.02.23 | United Kingdom
Laminate herringbone Flooring Thank you so much for your service in store particularly to Scott he was most helpful. The fitters he recommended were second to none. Jonny and Lee were fantastic so tidy and quick. My floor is amazing love it. Thank you all
Val Graham
Val Graham
2024.02.23
Helen Shield
2024.02.18 2024.02.18 | United Kingdom
Excellent job Just had vinyl laminate flooring fitted in kitchen. Really impressed with the quality and helpful assistance from Blaydon staff. Paul the fitter did a great job. Very happy overall and would definitely recommend to others. Thanks

Date of experience: 15 February, 2024
Lorna McErlane
Lorna McErlane
2024.02.03
Good range of floors 2nd time we've used them and they are so nice and helpful really professional and informative would highly recommend
Ian Kane
Ian Kane
2024.01.30
Purchased LVT flooring, Paul in the store was so helpful and nothing was a bother to him. Ftted by Jordan, Luke and Ryan , great workmanship both helpful and friendly. Also had a glass staircase fitted by Jordan and Luke last year which was finished to a very hign standard.
Bob Pittam
Bob Pittam
2024.01.25
Alisha Tannahill
Alisha Tannahill
2024.01.19
Best customer service ever. Drove around the last 2 weeks looking for laminate flooring and I went with Doors & Floors Direct as they were the most helpful. Neil was amazing help, he was super polite and made sure I get the best deal within my budget. He even helped deliver 16 packs of laminate to my office door upstairs. Couldn’t be happier with the service. Will definitely use again in the future.
Sim Horsfield
Sim Horsfield
2024.01.10
Bob Wiles
2024.01.03 2024.01.03 | United Kingdom
Super fast turn around, great service Excellent service from the guy today at the Blaydon showroom. Needed a solution for my home office and he sorted within 5 minutes. Used these guys before for my kitchen flooring and definitely be back again when I need to - would highly recommend them to anyone.
Stephanie Douglass
Stephanie Douglass
2023.12.15
DO NOT USE. Initial wow from the sales team and Norman at Benton branch. Helpful and we were confident that this was a good choice. We used their recommended fitter, keeping everything under one roof we thought would be simpler and straight forward. How wrong! The fitter came out and quoted for the works and this was sent to Norman at Doors and Floors. Costs sent for the materials and a separate cost for the fitting. The fitting - Jonny the recommended fitter could not remember coming out to our property to quote for the job. More material were required for the which were discussed but cost for these were never discussed. Assuming that this was part of the original quote we thought nothing more. The flooring down we were left with £300+ worth of over quoted and unused materials. Here the fun begins….. Our fitter told us that it was Doors and Floors responsibility to collect and refund. I called to arrange spoke with the ever helpful Norman to be told that Jonny the fitter should have returned them. If we wanted them to collect there would be an additional £25 collection charge - no where in their paperwork under terms and conditions and that we had an additional bill for materials for £70. Both parties have refused to assist in the return of the over quoted items. Norman and the owner at Doors andFloors Kevin, have been utterly rude and arrogant dealing with the matter. Utterly appalling customer service when all I requested was a refund for items that they’re recommended fitter over quoted for. £300 is a considerable sum, have any other customer’s experienced this issue?! Neither party wish to assist in action of the refund so I’m forced to report this is the Trading Standards and County Court to try and retrieve my money. The local tax office will be included in the complaint as the cash only for fitting and no invoice or receipt of payment from the fitter is illegal too. In reply to the anonymous owner who replied to my comments - who advised through emails he was Kevin; As a customer and as per my email communication that you neglected to reply to in full - one word answer to tell me your name is not an answer to the who situation that has taken place. Your recommended fitter Jonny - who didn’t remember coming out to our property to quote yet I have all the correspondence from him and this was passed directly to you. I asked if he wanted to come back out to the job to check the quote was still good prior to the job taking place. Jonny declined and assured me that it was fine. Both in terms of materials and labour. Your comment regarding additional labour - this is the first time we have heard any mention of additional labour costs too. What are these exactly? The collection and delivery costs - I’m confused as your delivery man in a Doors and Floors van delivered the materials to us at no charge. Yet you say there is a charge for local deliveries? You do not address the issue that Jonny / Phil (also goes by the name Lee) told us that you would collect the unused materials, when I contacted you to do this completely unaware of a charge to do this Norman told us that the fitter Jonny should have returned these and that the additional materials used would come off the returned materials refund. Again charges we were unaware of. So after several calls and emails you both hold each other accountable for the return of materials - materials that were over quoted for £300 is a considerable over quote. You have not answered my questions regarding this either. How it was so over quoted? All I requested was a refund for the items, which I understand is a fair request however, this has turned into a very ugly situation. Based largely on a complete lack of communication and story telling. You have refused again today to give a refund even after we arranged at our expense for the items to be delivered back to store. Why would you do that? You leave us very little choice with how to proceed with this matter as we cannot afford to lose £300 through no fault of our own.
Reply from Doors & Floors Direct Ltd 2023.12.15
After discussing with Norman, Kevin and Jonny I can now provide the facts We have would have liked to have posted all the emails that you have sent so that the readers of this review could have decided for themselves who has been rude, arrogant, and threatening. In your review you call both Norman and Kevin utterly rude and arrogant – I now understand from Kevin that he has not actually spoken to you either face to face or over the phone. There were 3 boxes left after the job was complete – Doors and Floors Direct Ltd have a 2-pack return policy in place – there are clear notices next to the counter in the shop. Norman actually agreed to take the 3 boxes back instead of the 2 boxes and the underlay that had not been used as it was one of the recommended fitters who measured the job. We do not offer a collection service only a delivery service but again Norman tried to help and said that we would collect the packs on this occasion for the charge of £25.00 - this cost is not considered unreasonable as it is the same cost as our charge for local deliveries (there is the cost involved in this process - (van, driver, and fuel). Incidentally the two offers – taking the 3 packs back and the collection of the goods was still not satisfactory, so you continued to send emails to Norman threatening legal action. With regards to the additional items - these were items that Jonny needed and came to the total of £61.25. The items were for overboarding the skirting board and Jonny expected the goods to be paid for by you after speaking to your husband Neil. Why would you expect the additional materials and work to be free of charge? Jonny did say that he had not charged for the additional labour involved. As the goods have not been paid – he has said that he would not be collecting the items that you want to return. You are well within your rights to contact Trading Standards and we will of course be more than happy to help with any enquiries they have. With regards to the local tax office, I believe the fitters are well within their rights to request/accept cash as it is legal-tender and they provide receipts when the payment has been made in full, which you haven’t. To summarise - Doors and Floors Direct agreed to take the materials back (that had not been used) – we also agreed to collect them. Please note that we now retrack both offers and will not be accepting any returned items from yourself.
Philip Bensley
Philip Bensley
2023.12.11
Bought x3 doors and hinges from the team here great service and advice was much appreciated the doors look fab and the onsite team are great
Reply from Doors & Floors Direct Ltd 2023.12.13
Hi Philip. Thank you for your review. We are delighted to hear your positive feedback on the service and advice you were given. I will make sure the team are shown your review. Thank you again. Best wishes from the Doors and Floors team 😀
Harty Ervine
Harty Ervine
2023.11.28
A customer highly recommended Floors and doors. I was delighted with the whole experience. I am not the most adept soul at choosing doors but this was soon solved by the excellent service. I was asked what type of doors I wanted and was shown the vast range of samples- it was stressed that measurement was vital. Then the fittings to go with them - plenty of fine examples to see and touch. From my ideas I was give suggestions. When I got home I realised that the bathroom door was a different size and I had forgotten the twin doors of the walk in wardrobe. I e-mailed and called in the next day and it was sorted. They also advised that certain fittings were not needed for the walk in wardrobe doors. They stressed that when the doors were delivered they should be stored flat to avoid bending. Also to use qualified joiners as a mistake in fitting could be costly. An excellent employee delivered the doors and laid them flat. He was most courteous and a credit to the firm as were all the Staff that I dealt with. There is no pressure sales but rather they educate you in what is involved and point out issues that could arrive. I found the extensive display of doors and fitting was most helpful.
Reply from Doors & Floors Direct Ltd 2023.12.13
Thank you so much for your 5* review. We appreciate you taking the time to leave such comprehensive feedback. I’ll make sure all of your comments are fed back to the team. Many thanks again. Best wishes from the Doors and Floors team 😀
Barry Oliver (Newcastle Chauffeur Cars)
Barry Oliver (Newcastle Chauffeur Cars)
2023.11.24
A big thank you to the doors and floors team for supplying quality materials for my house referb. Norman really looked after us in helping us choose everything, providing advice on the wide range of flooring,doors,handles etc. A special thanks to the Joiners Paul and Tom for their expertise and non stop hard work in fitting everything perfectly. Will definitely use again and would wholeheartedly recommend them.
Reply from Doors & Floors Direct Ltd 2023.12.13
Hi Barry. Thank you so much for your 5* review. We love hearing feedback like this and will pass your comments onto Norman and the joiners. Thanks again for taking the time to leave a review. Best wishes from the Doors and Floors team 😀
Raymond Black
Raymond Black
2023.11.18
Great staff lovely lady very helpful and good quality flooring well worth a visit
Reply from Doors & Floors Direct Ltd 2023.12.13
Thank you so much for your 5* review Raymond. I’ll pass your comments on. Much appreciated. Best wishes from the Doors and Floors team 😀
Christopher English
Christopher English
2023.11.08
Excellent service . my mam and dad needed new doors urgently , Doors and Floors direct were excellent with their customer service and fitting service . The two guys who came to fit the doors , Dean I think his name was and David , did an excellent job, very friendly and all at a great price , can’t thank you enough . Parents are very happy . 😃
Reply from Doors & Floors Direct Ltd 2023.11.08
Thank you so much for your 5🌟 review. We’re delighted to hear again that we’ve provided the sort of service that we strive for. It’s great to hear that your parents are happy with their new doors. Best wishes from the Doors & Floors team 😁
Clara Sampson
Clara Sampson
2023.11.01
I have experienced nothing but fantastic service from Doors and Floors. I went in on the weekend to look at flooring and the lovely Sam was so helpful and friendly. Sam looked at the floor plans I had of the house and calculated the square metres (at an impressive speed might I add) she included all the underlay and beading as well to give me a final price and an idea of fitting based on what I had chosen. I had other quotes but the flooring here was of a much better quality and came in at the same price if not cheaper (this was without me telling them what quotes I already had) which I was amazed by, then on top of that without even asking they gave me some discount due to the amount I was buying. Sam told me to have a think and let her know which was so nice not to feel pressured which is when I knew this was the place I wanted to give my business to. They didn’t oversell or pressure me like other shops I’d visited and they even had a dog in the shop which also gave them bonus points because who isn’t happy when they are greeted by a friendly pooch! Lovely family feel business who genuinely care about giving their customers great service! I can’t wait to have my flooring fitted and upload some photos because I know it’s going to be amazing because of how comfortable and valued I’ve already been made to feel. Thank you so much 😊
Reply from Doors & Floors Direct Ltd 2023.11.08
Thank you so much for your 5🌟 review. We are delighted to hear that we have met and exceeded your expectations. We’ll make sure to pass on your comments to Sam and her team. Best wishes from all at Doors and Floors 😁