Dermatology, Inc Reviews

Edit: I was charged $250 for a less than 10 minute appointment As a young woman who had never encountered skin issues before, visiting Andrew Burns was a very regretful experience. From the moment I walked in, it was evident that my concerns were of no importance to him. Instead of listening to my symptoms with empathy, he arrogantly dismissed them without a second thought. His bedside manner was non-existent; he entered the room with an air of superiority, making me feel insignificant. When I attempted to explain my symptoms, he brushed me off and hastily diagnosed me with one of three conditions without bothering to elaborate on what they were. His lack of communication left me feeling confused and powerless. When I asked questions he simply repeated himself and did not answer me. What should have been a routine visit turned into a distressing ordeal. Dr. Derm’s callous attitude and dismissive behavior not only failed to address my concerns but also left me feeling embarrassed and belittled. In conclusion, I would strongly advise anyone seeking dermatological care to steer clear of Andrew Burns. His incompetence, lack of empathy, and disregard for patient well-being make him wholly unfit to practice medicine. Save yourself the trouble and find a dermatologist who genuinely cares about their patients’ concerns.

We met w PA Burns a few times and each time he was extremely dismissive and condescending. It must be the culture the practice condones because the nurses that accompanied him were the same way. With multiple failed medical plans and reoccurring attitudes each visit, we decided to go to Forefront Dermatology instead and within the first visit, they ran the tests we had originally asked PA Burns to run. Forefront listened to our issues and concerns and they were resolved after the first visit. I DO NOT recommend Dermatology Inc and subsequently have heard that others have had the same experience we did.

I am currently on accutane, which is a VERY strong acne medication. I started with Dermatology Inc. on the accutane medication and I am currently switching jobs. Since I switched jobs, my health insurance changed and I told Dermatology Inc. that I am willing to pay out of pocket to complete my accutane treatment. I only have 6-8 weeks left of my treatment plan, but Dermatology Inc. kicked me to the curb and said they could not accept self-pay and that they would not write me a prescription. They also would not recommend me to any other dermatologist who would accept self-pay. This is TERRIBLE patient service and I recommend everyone to go see any other dermatologist that is NOT Dermatology Inc. Very uncaring of Dermatology Inc. to not help their patient who is currently on a strong accutane acne progrm. 0/5 star patient service.

I was well pleased with my appointment with Andrew Burns. He is efficient and thorough. I was apprehensive about the skin cancer I had but he and his assistant made me feel comfortable with the procedures. Highly recommend.

I would not go back to the Hazel Dell office. I have seen Dr. Stephens and Andrew Burns. Dr. Stephens is nice enough but very dismissive if a concern appears cosmetic. Andrew Burns is another story. I’ve been suffering from alopecia, and toward the beginning of my diagnosis, my doctor recommended I see a dermatologist. Andrew Burns barely looked at me, told me I had telogen effluvium (based on what my doctor had said not based on an exam… because he didn’t do an exam) and told me that if my hair loss bothered me, I should just shave my head. I left the office crying, and then I got a $200 bill for his services. This guy is a JERK. I don’t know if he just hates women, darker skinned women or people in general, but I would NOT RECOMMEND the Hazel Dell office. My son had a great experience at another office with a pediatric dermatologist, but she left the practice.

If you are a melanated queen BEWARE of Dermatology Inc, in particularly Dr. Kathleen Hanover. At my one and only visit to this location, Dr. Hanover came to me with 2 treatment options, before even speaking with me or seeing my acne! That was the first red flag! The second red flag was the fact that she tried to offer me an oral hormonal medication which is used to treat adult chinline acne...which I didn't have. When asked why she thinks that is a good option, she said options are limited for people with darker skin tones! Red flag number three! After hearing that, I began to contemplate why she would say that as if she wasn't properly trained in ALL SKIN TYPES. And why she would recommend an oral medication that is known to offset hormonal levels and potassium levels...without even knowing my current levels!! It's so many red flags going up it's truly upsetting. The next red flag is that she prescribed me a compound topical cream with 12% hydroquinone in it!!! That is an incredibly high dose!! If I wouldn't have done my research before applying it, I would have been in trouble! Hydroquinone, especially in high doses, will lead to rebound hyperpigmentation in darker skin tones!!! The way to minimize this occurrence is apparently to treat the underlying cause of the acne in the first place!! Why didn't you attempt to or have a plan in place to get to the source of my acne breakouts BEFORE prescribing me such a volatile medication??! It makes zero sense to treat the discoloration without understanding why the new onset ance is present! I am disgusted with Dr. Hanover for the lack of diversity in treatment options available for people of color, according to her. I am also disappointed that there was no true concern for my health and I feel robbed in the patient education area. I would have never met with a provider or office with such low ratings had Community Network not referred me there. Never again!!

PA Andrew Burns is always kind professional and available to get in to see in a reasonable time. He is smart caring and real, I feel very fortunate to have him looking after my skin and I enjoy being a patient of his.

Appointment scheduled within 1 week, after referral from my Primary Care Physician. Check in was prompt, quick and easy. No useless waiting around. Attended to by PA-C, Andrew Burns. Very pleasant, informative and professional.

Disappointed with my experience here. Had a basic procedure to have 5 moles removed. The doctor said any more and I would have issues with insurance. A couple weeks later I was hit with $900 worth of bills for the 15 minute procedure. This was with really good insurance. About 1/3 of the cost was for the procedure and 2/3 was for lab fees. I would have expected Dermatology Inc to be more upfront and transparent with the costs.

I literally called Monday, got an appointment for Wednesday and didn't have to wait around for a referral. I was in and out in 15 minutes and it was great! The staff was super friendly and accommodating as well. Definitely will go back if I have a need to do so.

i’ve been working with them for two months on getting started on accutane. they lost one of my pregnancy tests and didn’t log it, so i had to wait an extra month before i could start it. then i met with my doctor to finally get me started on it and it’s now two weeks since we’ve met and she hasn’t finished filling out the paperwork to get my prescription approved. i am so beyond frustrated with them and they should be embarrassed that i’ve now had to continue to struggle with acne and insecurity because of their mistakes

The provider and assistant were great....front desk staff however is far less desirable. Rude and unfriendly @ every single appointment.

Dr.Stephens is an amazing doctor. I have been with Dermotology Inc since I was 17 and he always explains my treatments to me. He also allows me to feel in control of the type treatments I receive. He listens to your concerns and addresses them one by one. All of the nurses are very kind, helpful and are always willing to answer questions. 10/10 Would absolutely recommend Dr. Stephens!

It is one of the BEST places I got treated ever. I am happy and content with the professional and courteous service and treatment I got when I visited on 12/9/2021. I was helped and treated by Andrew Burns and Courtney (I don't know her last name) my appointment was @ 8 30 AM. I was in and out in 15 minutes with all treatment DONE. I was amazed at the service I received. I highly recommend this place for any and all dermatology needs. Keep up the good work and I wish you all Seasons Greetings and a Happy 2022 🙂 - VK

Dermatology MILL. Very obivously did not hear my problem and was simply handing me the same medication he handed the last 100 patients. I'm sure big pharm would be giving them 5 stars rn but I'm going to go with a 1...You're welcome.

I would not recommend them. Both of my appointments started at least a half an hour late after the scheduled time. I went there for treatment of my acne and acne scars. The products that were prescribed worked okay so I am grateful for that. The main reason I am giving them a two star review is that the doctor I was assigned was extremely dismissive. She really did not give me the time of day and I was really bummed about that. My second appointment was just not even worth it because she did not take the time to answer my questions fully. She came in for about five minutes and was just really dismissive. I have scheduled an appointment for another dermatologist in the area and hope it will be a better experience.