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Twitter handle is Romwe CustOm'er SER VICE (8O5 41O) 56OO Romwe PHO NE NUMbER)-Dhillon was born in Chandigarh before her parents moved to the US. She attended Dartmouth College and read law at the University of Virginia. But her rise owes both to her activism in the Republican party — she stood for elections and served as the party chair of the California unit
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Worst site ever. They sent me shorts that fit an entire size smaller than the listed measurements. Then they promised me a refund, but instead sent me another item with the wrong sizing. I clearly told them I did not want it. But now they demand I return that too or they will not refund the first one. All this over a $2 pair of shorts. Stupid to lose a customer over such a small refund. This is major fraud. I am not legally required to pay for unauthorized merchandise I did not order. It will cost me way more than $2 in has to return another item that I never ordered. Never shopping here again. Worst customer service. The bad agents that did this are named John and Bless. They need to be fired.
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Great Service
I've been ordering with Romwe for years and truly, I really enjoy the service. The clothes is affordable and great quality for the price. Its the only site I purchase my work clothing from. A few years ago, shipping would take a couple of day, now its overnight. Romwe is nothing short of efficient with great quality.
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Not bad at all
I ordered from here with caution as I'd never heard of it before and noticed it wasn't an English company. I ordered three items which came to £36, bargain! My confirmation email stated it would take between 3-20 days for my items to arrive, this was spot on it took about two weeks but that was no bother. When the items arrived they were packed neatly and look like anything you could buy from Asos and other big brands. The only thing I'd say is the sizing I ordered a large jumper and large waterproof jacket but they're more like a small, so if you're wanting a bigger/oversized feel don't order from here the sizing is really petite! But overall good service and would order from here again.
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Very good staff
I think that it is very efficient website, i love buy things on it because i know that it is secure.
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Great clothes!
This is now one of my favourite shop online! It has great clothes and I definitely recommend it :)
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So freaking comfortable
It is perfect for cold weather. It keeps you warm. Also, it is very comfortable.
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I like it
I like the clothes and the style but i waited 3 weeks for the package to come!
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Bad customer service
I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it at the front door outside at a business. I contacted both the delivery people and Romwe to try and resolve this and nothing has happened. I always put the Suite # on my deliveries and have never had this happen before. Now I am out the money I paid and the clothes I purchased.
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Never received order
Back in February I ordered clothes. I had order clothes from two others sites as well and it looks like the 3 are linked together as I only ever get on person to answer my email queries about where my orders are at. I have only received two rings that I did not order and was told that this was a gift to me and their way of finding out if the address was correct. Was told in last email that I would only receive 60 percent of the order back and still have not received this yet. I find it hilarious that I had asked a question to Temu, who I get my orders delivered in a timely manner from and one of the agents from the other sites answered. Weird.
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MY ADVICE IS DON'T SPEND MORE THAN 20./30. TOPS
I am disabled and 60yrs.old (f) not that that matters, what matters is after spending 101. Romwe gave me a bogus tracking number for LSO. I will add receipts, it wasn't supposed to be delivered until 8th thru 11th, but by me spending as much as I did on a fixed income & a 1st with them, and after the tracking number was useless I checked their site daily only to discover they claimed it have suddenly been delivered, first they claimed the 4th in which I'm disabled so I have everything delivered, that day only Amazon, and Harley Davidson came to my house(apt) my place is next to the main door, so nothing comes in I don't see, I went to their site to let them know that it's saying delivered, but either they are liars or they sent it elsewhere. My address is correct, finally I got an email back with them saying it's been delivered... SMH like WTH as if I didn't see their bogus message on the site like I have yet to receive the delivered email or anything. They sent me something saying it is delivered however their delivery day is different from the day I received from their site. My kid bought 20. Worth of stuff and received it, and this is why I say don't spend more than this.
If anyone know what I can do to get my money back please help, I can't afford to give these ppl 101.
Thanks for reading
NEW UPDATE ROMWE DID REFUND EVERY PENNY OF MY 101.16
BEWARE, ONCE YOU MAKE THE VERY FIRST COMPLAINT, BE SURE TO CHECK IF YOU WANT YOUR CASH BACK VIA YOUR PAYMENT METHOD OR ON THEIR WEBSITE.
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Great quality.
I just received my new shoes and I really like them! It's the first time I have ever purchased shoes on the internet and I am glad that my experience was positive. I have been wearing these shoes everyday since they arrived. The comfort is unmatched and they look fantastic!
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Lousy
They took my money twice and never sent me anything on shipping on e I started disputing it is when I actually started seeing something from them the only thing was my bank account now they claim to refund me but can't find the money they didn't put it back on my card they put it in a Romwe wallet where I half to spend it on their site
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Worst service
I ordered a load of back to school stuff i think it was 1y ago and it was a total of 119 dollars and my order never came i waited and i even called after it went past the number days it said it was supposed to came they said it would take 7-10 business days to get my money back which i never did so my experience on this app sucked especially since that was my first time ever using Romwe and since then last, i'm glad someone at least picked up the phone.
Antwort von Romwe
2022.12.31
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
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BEWARE BEWARE BEWARE!
I'd give zero stars if I could.
I had tons of reservations about this company because it seemed like a scam and I was absolutely right.
I purchased a gift card for a birthday present and sent it to myself (because I wanted to make sure it came through) and immediately, I got an email stating my payment didn't go through. Except I could see on my credit card that I'd been charged. No GC appeared in my inbox. I checked spam. I emailed customer service. No response.
A day later I needed the gift still so I purchased another. That one went to spam. I immediately emailed customer service to say I needed to cancel the first and refund my money. No response.
I have now emailed them so many times I've lost count. They claim the have no way of refunding my money which I do not believe at all. They keep telling me to just use the GC which I still do not have.
I don't want the gift card. I only bought the second one because the first never came through and their own email said it didn't.
They don't care. They don't read anything I've said in my emails. They have no desire to fix anything because at this point they have a free $50 charge.
This company is so so shady and absolutely cannot be trusted.
AVOID AVOID AVOID!
Antwort von Romwe
2022.12.31
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
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