Custom Climates HVAC

Custom Climates HVAC Reviews

Excellent rating
4.7
98 reviews Verified
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Reviews (95)
Chester NH
Chester NH
2024.04.11
Margarita was very nice and was a pleasure to work with. Brian came out to take a look at moving some (A/C ducts and some minor repairs on central a/c). Brain was super thorough. Another person (Jon) called because (he does the installs) he didn't have the time (almost 2 weeks) to come up with written quote (6k to simply move the ducts from the middle of a room to the side) so he simply called. He was extremely rude and very argumentative (especially for someone who never came himself to look at the project). Another company provided a written quote of $2843. PLEASE do yourself a favor and look elsewhere. **** UPDATE - As you can see by Jon's response and attacks (below), you can only imagine how the conversation on the phone actually went. Everyone can have a bad day, but to make up stories to try and save face is quite remarkable. Its a customers responsibility to let others know of their experience so that others can make an informed decision on where they choose to do business, not that Jon seems to care. Hopefully, this can be a learning opportunity for Jon and he can strive to do better for current and future customers. Best of luck, Jon!
Reply from Custom Climates HVAC 2024.04.11
Hi Tim, I'm Jon, the owner of Custom Climates for 18 years now... Interesting that your account has only 1 review posted, a 1 star, and doesn't use your name to "warn" people not to use our company... but regardless... For everyone reading this, we did an extensive inspection and evaluation of Tim C.'s AC system and offered two solutions to moving his ductwork out from the basement along with assessing problems he is having with his AC. We were working on a quote that would address a leaking AC unit and reconfiguring the ductwork so that it would not be interfering with his headroom in the basement that he is currently finishing. Our approach was far more involved than any other company even suggested and after the initial discussion this was what Tim wanted a quote on. So while it took longer than expected, it was not straight forward as he outlines. With impatience Tim was calling asking for the quote repeatedly and so I contacted him via phone to discuss it. Without letting me explain what the quote entailed and why it may have been more, he only wanted to tell me why the job "shouldnt cost that much" and that his other quote was far less. He spent 10 min asking me questions that he wouldnt let me answer, and not listening when I was trying to explain to him that if he simply wanted the ducts moved and not reconfigured as Brian had recommended then our price would be comparable to the others. After not getting anywhere in the conversation and Tim clearly being primarily concerned about price (mentioning it with almost every statement), I found it best to tell him that I didnt think this was a job that we were interested in. It is people like this that think that contractors and tradesman don't deserve to make a living and what we do has no value because we work with our hands. I won't put my employees in a situation where they are the professionals and the ones with years of experience, certifications, and licenses... only to have homeowners like this tell them how to do their job and how much is "reasonable" for it to cost. Custom Climates has been around for a long time and our reputation speaks for itself. Had Tim done even 2 minutes of research he would have known that he was speaking to the owner of the company and not "another person"... and had he just stopped talking and listened to what I was explaining to him, he would have had his quote for around $3k... Weaponizing review sites like Google is a very common tactic for people like Tim. Unfortunately all I can do is leave a response to his 1 star.
Richard Rondeau
Richard Rondeau
2024.04.02
Reply from Custom Climates HVAC 2024.04.11
Thank you Richard!
Brian Paquette
Brian Paquette
2024.03.15
Custom Climate HVAC is an amazing company. Great people to work with, from Steve who came to our house, and presented the options that were available for our home heating and cooling system. Steve provided us with all the information we needed to make our decision, without any pressure. Nick who came to our house and provided us with more information on how and where the heads and outside units would be installed. Then Nick coordinated and did the installation, while always keeping me informed on their progress. All the guys that came to our house to do their work were polite and courteous. They cleaned up after themselves and were very kind to our dogs. Margarita was very helpful with getting us started on the rebate, and answering any questions we had. All in all a great company to have your home HVAC system installed. Professional people with the experience and knowledge to get the work done. I definitely recommend Custom Climate HVAC. Thank you, Brian Paquette
Greg Hill
Greg Hill
2024.02.21
The crew at custom climates are top notch From start to finish very professional and clean job site
Frank Sexton
Frank Sexton
2024.02.04
In late January our combination heat/hot water boiler died on a Tuesday and the team from Custom Climates accommodated us with a new one two days later. The owner knows his stuff, was not pushy with the estimate and he and his staff performed the work in a very courteous, professional manner. Very pleased with the outcome.
Reply from Custom Climates HVAC 2024.02.04
Thanks Frank. We are really glad it all worked out and we were able to get you back up quickly.
Radskii Skii
Radskii Skii
2024.02.01
Positive
Professionalism
Punctuality
Responsiveness
Custom climates is an incredible company! We switched to them from Sealey and have been very happy. We have a very capricious Bryant system installed and Wesley does magic fixing it every time it throws a fit. They are very punctual and loyal to their customers. Thank you for being there for us!
Reply from Custom Climates HVAC 2024.02.01
Thank you so much for this review. We are always working hard for our customers and its a treat when we can relay these sentiments to our technicians. Wesley is a great tech and very focused on customer service!
Nke Masom
Nke Masom
2023.11.12
recommends
Good work deserves a recommendation Brittany Dupree is very receptive, her platform is helpful, she did a great job on my trading account made my first profit of $13,120 with $1000 invested. I highly recommend her platform to anyone who would want to make profit on forex. contact her on brittanydupre85@gmail.com or WhatsApp +1 (904) 787-7336. Facebook Britis Financials
Donna Tongue
Donna Tongue
2023.10.07
recommends
5 stars!! After meeting with a number of companies – few of whom offered Mitsubishi products at the outset, claiming lack of availability – I went to the Mitsubishi website, and Custom Climates rose to the top for our install of 5 mini-splits. Their approach of helpful service – from obtaining permits to having an in-house electrician and assisting with rebates – was the primary reason we chose them. In addition, the fact that they deal exclusively with Mitsubishi gave us confidence they would be knowledgeable with the products that would suit our needs. The mini-splits were installed within 2 weeks of signing. Our experience with the team who worked on our project was exceptional. Each member, from sales to final installation, was professional, courteous, an expert at their job, meticulous on site, and cared about how the project was put together. The team worked as a cohesive whole, and the result was a neat, clean appearance inside and out. I highly recommend them for any size mini-split installation, big or small. Thank you for your conscientious and thoughtful work ethic, Stephen, Nick, Josh, Carlos, and Jack! With gratitude, Don and Donna
Reply from Custom Climates HVAC 2023.10.11
Thank you Donna. It was great working with you and hope you are enjoying the new system!
Donna Tongue
Donna Tongue
2023.10.07
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
After meeting with a number of companies – few of whom offered Mitsubishi products at the outset, claiming lack of availability – I went to the Mitsubishi website, and Custom Climates rose to the top for our install of 5 mini-splits. Their approach of helpful service – from obtaining permits to having an in-house electrician and assisting with rebates – was the primary reason we chose them. In addition, the fact that they deal exclusively with Mitsubishi gave us confidence they would be knowledgeable of the products that would suit our needs. The mini-splits were installed within 2 weeks of signing. Our experience with the team who worked on our project was exceptional. Each member, from sales to final installation, was professional, courteous, an expert at their role on the project, meticulous on site, and cared about how the project was put together. The team worked as a cohesive whole, and the result was a neat, clean appearance inside and out. I highly recommend them for any size mini-split installation, big or small. Thank you for your conscientious and thoughtful work ethic, Stephen, Nick, Josh, Carlos, and Jack! With gratitude, Don and Donna Tongue
Reply from Custom Climates HVAC 2024.02.01
Thank you for this feedback. We are always striving to deliver excellence.
Jennifer Schelly
Jennifer Schelly
2023.09.15
We've been using these folks for AC, got water, propane and maintenance for over a decade. Love the quality work!
Reply from Custom Climates HVAC 2024.02.01
Thanks for your many years of being a loyal customer!
LARRY B
LARRY B
2023.08.25
Positive
Professionalism
Punctuality
Quality
Responsiveness
we had a new mitsubishi HVAC system [air conditioning and heat] installed in our 40 year old home in March 2023. from beginning to end, our experience could not have been better! our initial contact was Steve, who was extremely knowledgeable, explained everything to us, and answered our many, many questions. Nick and his entire install crew were great too; polite, professional, and they also went to great effort explaining the system and how it works. and they were careful not to trudge in any dirt as they went room-to-room to install the various components of the system. we had follow up questions after the install, on system operation, which Steve and Nick addressed promptly. lastly, the company offered various attractive financing options, which Steve and Tracy explained and helped us choose one that we are very happy with. if you are considering a new HVAC system, you definitely should contact Custom Climates. you will not be disappointed!
Reply from Custom Climates HVAC 2024.02.01
Thanks Larry. Glad you had such a great experience with us!
Bernie Elston
Bernie Elston
2023.07.24
After soliciting 3 quotes for our new HVAC system, we chose Custom Climates HVAC for the installation at our home. The whole process from the initial site visit, to the actual installation, to the completion of the manfacturers product registration forms, all were completed in a very timely professional manner. Terrific hard working employees, highly recommend! BE Deerfield, NH
Reply from Custom Climates HVAC 2024.02.01
Thank you Bernie. We appreciate the opportunity to gain you as a lifelong customer!
Jessica Audeh
Jessica Audeh
2023.07.15
Positive
Professionalism
Punctuality
Quality
Responsiveness
The team installed 5 mini splits and two compressors under schedule and in record heat. They did not take any short cuts, were extremely professional, thorough, very clean, and most importantly— did a fantastic job. It was worth every penny to use this company. We had 5 quotes and while this was a tad more expensive than the rest this team seemed to have the most expertise. The sales team, project manager, and installers were very knowledgeable, helpful, and easy to work with. I highly recommend this company! You get what you pay for!
Reply from Custom Climates HVAC 2024.02.01
Thank you Jessica. We have never wanted to be known as the cheapest, but we strive to be the best. We appreciate giving us the opportunity to show it.
Sophie Petillo
Sophie Petillo
2023.07.13
Positive
Professionalism
Punctuality
Quality
Wesley is a very wonderful technician who knows his stuff! He did a beautiful job on my air conditioner and it felt like it worked better after being serviced! I’d recommend this company to all my friends. Thank you!
Frank Edlin
Frank Edlin
2023.07.07
Top notch
Carol Schieb
Carol Schieb
2023.06.16
Critical
Professionalism
Punctuality
Quality
Value
We had trouble with our unit initially, but they have resolved our problems.
Reply from Custom Climates HVAC 2023.05.04
We're sorry that you're having issues with your system, but it doesn't look like you are a current customer of ours. We'd be more then happy to help you with any issues you maybe having. Please feel free to call the office at 603-262-1623
Cathy Sirois
Cathy Sirois
2023.05.29
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We had ductless A/C units installed recently. From the first phone call, to sales, then installation, the staff provided professional service from start to finish. I would recommend Custom Climates to others interested in this of system.
Don Walker
Don Walker
2023.04.27
David H was very professional and knowledgeable and even checked the nearby HWH and alerted us to a possible corrosion problem. A great representative for LeBlanc.
Keith Bagley
Keith Bagley
2023.02.01
Positive
Professionalism
Quality
Responsiveness
We contacted Custom Climates to repair our HVAC ducts after part of our house flooded. It was difficult getting ANY contractors to return our calls this season, but CC responded immediately, structured a reasonable quote for services, and then performed the work in a professional manner - on-time and as-promised. Definitely recommend this company for their reliability, professionalism and direct communication.
Tiffany Doubleday
Tiffany Doubleday
2023.01.26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I got the contact info from a friend when our hot water heater burst. They came out the same day to quote us on a whole new system. The installation crew arrived right on time and were super nice and helpful. The plumber figured out we had an issue with out propane tanks and even took the time to help us figure out who to contact and let them know what we needed.