Verified Company
Ordered materials last week for delivery on Monday 8th September got told on the phone when ordered will be a am
Rang them up at 12.00 woman on phone said be with you in the next 30 mins
Turned up a 3.45 pm
Absolute shambles off a place will be taking my custom else where
Reply from New CountyOnline
2025.09.16
Hi Selwyn, we are really sorry for the delay and inconvenience caused. I have passed your review onto our management team. Thank you.
First time customer. Staff were very friendly and supportive in helping me brick match. Only a very small order but I still received excellent service. Will most definitely use County Building Supplies again.
Reply from New CountyOnline
2025.09.16
H David, many thanks for your review and 5-stars. I have passed this onto the relevant team. Thanks again and we look forward to seeing you at our branch again!
Only needed a washer to fix the kitchen sink. Popped in. Friendly service. Sorted out. No problem.
Reply from New CountyOnline
2025.09.16
Hi Chris, many thanks for your review and 5-stars. I have passed this onto the team. Thanks again and we look forward to seeing you at our branch again!
To be honest, how can you not give 5 stars when they practically have everything you need.
Yes at times you'll have to wait for service but overall, it's a great place.
Well worth a visit.
Reply from New CountyOnline
2025.07.08
Hello, many thanks for your review and 5-stars. I have passed this onto the relevant team. Thanks again and we look forward to seeing you at our branch again!
I have always bought my Building materials at County. However I was ignored for 15 minutes at the trade counter on friday. Lots of staff there on both sides of the counter, some chatting socially. Eventually I left thinking "someone will stop me and offer to help" but nobody did even though they saw me leaving. I took me trade to Travis Perkins Ltd instead who served me immediately. That's where I will take by business from now on.
Reply from New CountyOnline
2025.05.30
Hi Steve, thanks for your review. We would like to investigate this matter further. Please can you email Malvern@countyonline.co.uk and our Branch Manager will be happy to discuss this further.
Excellent 6x6 lap fence panels but was quoted just over £100 for 3 panels, paid £116 only just over a week later, also be warned these panels are in metric sizes ,not in feet, the one,s I bought were approx 1.1/4 shorter in hight and approx 1" narrower in width so will not fit in standard 6' panel post at just under £39 a panel makes them very expensive
Twice in the past couple of months I've called to check stock on a product, I've been told there are loads in stock. On both occasions I've paid at reception for the product only to find out that they haven't got any stock! So I've then needed a refund. Talking about backwards or what! They didn't seem bothered either! Would not recommend
