Verified Company
I would avoid this practice the best you can, this practice is extremely unprofessional, they will provide your personal information to anyone who calls and doesn't verify if it's actually you on the phone. The first therapist I saw was already quitting the practice and I transferred over to another therapist who spent more time talking about nonsense then actually assisting with the issues being brought up. After two months there was 0 progress as the sessions with said provider were just non sense. Even when they called to set up an intake appointment they were extremely rude and anyone I called to speak with. I found out that they deleted my initial intake information in which the therapist I was seeing actually didn't know anything about the issues I was seeking therapy for and was just guessing. I know their response to this will be their copy and pasted response to bad reviews. It's truly unfortunate this center operates so poorly. Disgusting behavior overall.
Horrible. Signed me up for therapy appointments I never asked for and charged me. Turns out they were under the wrong patients name. No excuses this is a horrible company, honestly worsened my mental health with how many administrative problems occurred. Do so much better, or better yet, shut down.
Reply from Counseling & Wellness Center of Pittsburgh
2025.11.18
Thank you for your feedback. While we can’t discuss specific situations publicly, we encourage anyone with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129.
If I could put a lower rating somehow I would, this program will not allow me to post a review without choosing at least one star but I truly do not rate Renee (Counselor) or Allison Six (CRNP) even that high! This is a very uncaring, money hungry, shady organization. If at all possible seek help elsewhere!
Reply from Counseling & Wellness Center of Pittsburgh
2025.10.17
Thank you for sharing your feedback. We take all reviews seriously and are committed to providing ethical, transparent, and compassionate care.
Our practice operates with clearly communicated policies that are applied consistently and fairly to everyone. These guidelines help us maintain quality care while ensuring we can continue serving our community.
While we can’t discuss specific situations publicly, we encourage anyone with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129 so we can address these matters directly and work toward improvement.
Our practice operates with clearly communicated policies that are applied consistently and fairly to everyone. These guidelines help us maintain quality care while ensuring we can continue serving our community.
While we can’t discuss specific situations publicly, we encourage anyone with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129 so we can address these matters directly and work toward improvement.
Saw Chelsea twice and will not go back. Was expecting to get feedback but not the aggressive approach she has. Having depression and anxiety, this was not a good experience.
Reply from Counseling & Wellness Center of Pittsburgh
2025.10.14
Thank you for taking the time to share this feedback. Providing compassionate, effective mental health counseling is at the heart of everything we do, and every review helps us grow.
We understand the importance of finding the right therapist, and it's not uncommon for individuals to feel that a particular therapist may not be the best fit.
Our practice is fortunate to have over 100 experienced therapists, each bringing their own unique specialties, approaches, and personalities to their work. We genuinely want to help connect individuals with a therapist who feels like the right match—someone who can provide the support, tools, and skills that resonate best.
For anyone with concerns, questions, or who'd like to explore other options within our practice, we warmly invite reaching out privately at info@counselingwellnesspgh.com or 412-322-2129. Every person's satisfaction and well-being matters deeply to us, and we're fully committed to ensuring everyone has a positive, meaningful counseling experience.
We understand the importance of finding the right therapist, and it's not uncommon for individuals to feel that a particular therapist may not be the best fit.
Our practice is fortunate to have over 100 experienced therapists, each bringing their own unique specialties, approaches, and personalities to their work. We genuinely want to help connect individuals with a therapist who feels like the right match—someone who can provide the support, tools, and skills that resonate best.
For anyone with concerns, questions, or who'd like to explore other options within our practice, we warmly invite reaching out privately at info@counselingwellnesspgh.com or 412-322-2129. Every person's satisfaction and well-being matters deeply to us, and we're fully committed to ensuring everyone has a positive, meaningful counseling experience.
Edit: I’m trying to get in a group to help me with life skills, and you let people in based on vibes? Seriously? guess I’m “not a good fit” then.
Been trying to get into a group here, but no one answers the phone! They call back when I’m working and can’t answer and when I finally get the time to call, nothing. I couldn’t even get info on how much the workshop was. If you can’t sign up online, maybe have someone answer the phone!!
Reply from Counseling & Wellness Center of Pittsburgh
2025.09.18
Thank you for taking the time to leave a review. We apologize for the phone tag and understand how frustrating that can be.
We are reviewing our scheduling processes to prevent similar issues in the future. Group therapy requires an intake appointment with the facilitator to ensure it's a good fit and maintains a safe and welcoming space for all attendees, which is why online sign-up isn't available.
We encourage anyone with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129.
We are reviewing our scheduling processes to prevent similar issues in the future. Group therapy requires an intake appointment with the facilitator to ensure it's a good fit and maintains a safe and welcoming space for all attendees, which is why online sign-up isn't available.
We encourage anyone with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129.
It was great. Charles and Stephanie are the epitome of grace. It was nice to be outdoors in October no less, practicing yoga in a park. Great for our bodies and the planet! I highly recommend. Every event that I have attended hosted by the Counseling and Wellness Center of Pittsburgh has been awesome.
Reply from Counseling & Wellness Center of Pittsburgh
2025.10.06
We are so grateful for your sharing the morning with us flowing under the blue skies---we are very grateful for your kind feedback, hope to see you again soon!
Was looking forward to my appt in the s hills office and was hoping to get some help with my life, which I'm sure everyone understands. Had my 1 hour appointment with McKenna, spilled my guts and that was it. She promised she would email me after my appt with further resources and help in the areas of concern. No email, no re-schedule no nothing. If your in need of a therapist, I wouldn't recommend this practice. Just from my experience......Life is hard enough.
Forgot about my appointment on Monday- due to my mental health being in rough shape..
was charged $150. My co pay is $5. What a joke this business is..this is also after I told my psychiatrist that my insurance would be changing but she insisted that I keep the appointment regardless. Now look where we are. People in awful states of mental health are being robbed for missing an appointment. A TELEHEALTH apt at that! Not a call from the therapist saying " are you okay, I know you missed your apt.." maybe show some compassion for the people who choose to use your business! Sick.
Reply from Counseling & Wellness Center of Pittsburgh
2025.08.19
Thank you for your feedback. Our 48-hour cancellation policy helps ensure we can serve as many people as possible who need mental health support.
When appointments are cancelled with less than 48 hours' notice, it's often too late for us to offer that time slot to someone else who may be waiting for care. This policy is standard practice across mental health practices and helps us maintain consistent access to services.
We make sure to review this policy during intake and include it in all our communications so everyone knows what to expect.
We encourage any patients with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129.
When appointments are cancelled with less than 48 hours' notice, it's often too late for us to offer that time slot to someone else who may be waiting for care. This policy is standard practice across mental health practices and helps us maintain consistent access to services.
We make sure to review this policy during intake and include it in all our communications so everyone knows what to expect.
We encourage any patients with concerns, questions, or complaints to contact us privately at info@counselingwellnesspgh.com or 412-322-2129.
