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Reviews ( 21 )
2024.07.26
2024.07.26
| Canada
First time customer
Placed my order (#2128) about seven months ago, the order was paid and they took my e-transfer. The it went "canceled" without any reason. I tried to email them several times, they never answered untill I gave them a bad review on this site. The got in touch with me following that bad review apologizing and asking me to send them the confirmation of the Interac payment so they could "fix" the situation. I e-mailed them the confirmation about two months ago and since then radio silence again. I'm short $246.35 and they just don't seem to care. I cannot stress this enough: "BEWARE!" My first two orders went well but the third broke my trust in these guys.
2024.07.23
2024.07.23
| Canada
Lousy customer service
They've had my money for over 8 months and don't answer my very many emails or any contact I try to initiate; they just ignore me. So I'm like $250 short and they have the worst service ever! I made two previous orders with them without problem but it's really customer hell since november 2023 when I placed my last order. Obviously they have no intention to give me my money or anything at all in return for my money. If you like taking chances then by all means go forit but to me these guys are not trustworthy. There are plenty of other online shops that at least answer when you contact them. And by the way their chat feature is worthless; they don't answer me there either!
2024.06.09
2024.06.09
| Canada
Only place I can get a DMT vape
I've ordered from this site several times and never had an issue. The product is always delivered and always good. I had an issue a while back where my money transfer wouldn't go through, but it's working again. As long as you include your order number in the money transfer, you'll get what you paid for.
Reply from Cosmic Haus
2024.06.10
Thanks for the kind words, Din! We're glad to hear everything's working smoothly for you now. Happy vaping!
2024.05.24
2024.05.24
| Canada
They do deliver.
This place is sketchy as fuck but they do deliver. Just don’t expect any customer service but this is not Amazon. Second time I order and it came and these are not small orders. We’ll order again for sure.
Reply from Cosmic Haus
2024.05.26
Thank you, Tam! We're glad to hear your orders arrived as expected. We appreciate your feedback and look forward to serving you again!
2024.02.28
2024.02.28
| Canada
Terrible way to do business!
My first order was great had no reason to question making another order, but scammed for $220. Very upsetting considering I had received an order prior to this one! No communication whatsoever!
Reply from Cosmic Haus
2024.05.11
Hello Rachel,
We sincerely apologize for the disappointment and inconvenience you have experienced with your recent order. It is concerning to hear that the level of service did not match your initial experience with us. Please provide your email address and order number so we can look into this matter immediately and ensure a prompt resolution. We value your understanding and cooperation as we work to address this issue.
Thank you,
2024.02.18
2024.02.18
| Canada
FRAUDULENT WEBSITE BUYER BEWARE
This website is a SCAM.
Date of experience: 08 February, 2024
Date of experience: 08 February, 2024
Reply from Cosmic Haus
2024.05.11
Hello Don,
We are very sorry to hear about your concerns regarding our website. It is crucial for us to address these issues immediately to ensure trust and satisfaction. Please provide your email address and order number so we can look into this matter directly and resolve any issues as quickly as possible. We appreciate your understanding and cooperation.
Thank you,
2024.02.18
2024.02.18
| Canada
Verified
SCAM ALERT!
SCAM ALERT. Site looks legit but sent money for medicated nerd rope and never received goods. When checked tracking the scammer posted order cancelled. Fake addddress, fake business number, no reply to emails. TOTAL SCAM. DON'T SEND THE MONEY
Reply from Cosmic Haus
2024.05.11
Hey Don,
We sincerely apologize for the distress and inconvenience you have experienced. It's concerning to hear about these issues, and we take such feedback seriously. Please provide your email address and order number so we can directly address and rectify your concerns as quickly as possible. We appreciate your understanding and cooperation as we work to resolve this matter.
Thank you,
2024.01.06
2024.01.06
| Canada
The top about the lot of the sites
Moi jusqu'à présent tout c'est bien déroulé j'ai eu ma première commande très rapidement. Et j'attends ma deuxième très bientôt
Reply from Cosmic Haus
2024.05.11
Bonjour Lebig13, merci pour votre commentaire positif. Nous sommes ravis que votre première commande vous ait plu. Nous espérons que la deuxième sera tout aussi satisfaisante.
2024.01.04
2024.01.04
| Canada
FRAUD ALERT!
They just take your money and never contact you. Emails don't work, numbered company is fake, address is fake...
Reply from Cosmic Haus
2024.05.11
Hello Daniel,
We sincerely apologize for the difficulties and concerns you have experienced. It is crucial for us to address these issues promptly. Please provide an alternative contact method so we can ensure your concerns are handled directly. We appreciate your understanding and cooperation as we work to resolve this matter. Thank you for bringing these issues to our attention.
2023.12.31
2023.12.31
| Canada
Love it!
Its a wonderful site to get basically anything I want. I love it. 5 outta 5 stars. They do not disappoint. Everything is actually 100% pure.
Date of experience: 30 December, 2023
Date of experience: 30 December, 2023
Reply from Cosmic Haus
2024.05.11
Thank you for your positive feedback, Jinx! We're thrilled to hear you love our site and find our products to be of pure quality.
2023.12.13
2023.12.13
| Canada
The order came very fast… I bought an ounce and received an ounce + a few extra grams… Burns great and you can really taste the blueberry… Has an earthy/berry smell. Highly recommend it for a cheap ounce.
Date of experience: 09 December, 2023
Date of experience: 09 December, 2023
Reply from Cosmic Haus
2024.05.11
Thank you for your positive feedback, Dominic! We're thrilled to hear you recommend our product and enjoyed the blueberry taste. We look forward to serving you again.
2023.12.13
2023.12.13
| Canada
Highly Recommend!!! Beautiful buds, frosty trichomes, taste and smell are strong. Plus the order shows up in 2-3 days… Will be a rebuy FOR SURE!
Date of experience: 10 December, 2023
Date of experience: 10 December, 2023
Reply from Cosmic Haus
2024.05.11
We're thrilled you enjoyed our buds and timely delivery, Leo! Your satisfaction is our top priority. We look forward to serving you again in the future!
2023.12.11
2023.12.11
| Canada
Still as solid as fantasy was
Package came , all is good , no communication throughout the process tho , and it took ten days but they busy af it's Christmas time , they are legit and still the same solid fantasy I will order again thanks.
Reply from Cosmic Haus
2024.05.11
Dear Fauve, thanks for the feedback and your understanding about the delays during the busy season. We'll aim to improve our communication in the future. Looking forward to your next order!
2023.12.08
2023.12.08
| Canada
Don't waste ur money SCAM
They won't reply , I don't recommend them to anyone, they will take ur money and not send you anything, just low life scammers now it's a shame don't waste ur money
Reply from Cosmic Haus
2024.05.11
Hi Andrew,
We are truly sorry to hear about your experience and understand your frustration. It is not our intention for anyone to feel overlooked or deceived. Please provide your email address and order number, so we can urgently look into this matter and ensure a satisfactory resolution. We appreciate your understanding and cooperation as we address these concerns. Thank you for bringing this to our attention.
2023.11.18
2023.11.18
| Canada
I order from them often, and have always been pleased with my order and how quickly it arrives. Thank you Cosmic Haus! You have me forever!!
Date of experience: 16 November, 2023
Date of experience: 16 November, 2023
Reply from Cosmic Haus
2024.05.11
Thank you for your continued trust, Charlie! We're delighted you're always satisfied with your orders and our speedy delivery. Your support means the world to us!
2023.11.18
2023.11.18
| Canada
I have purchased lucky charmz treat from this site 3 times now and each time they came safely, quickly, and accurate condition.
Date of experience: 17 November, 2023
Date of experience: 17 November, 2023
Reply from Cosmic Haus
2024.05.11
Thank you for your trust, Muhammad! We're thrilled to know you're satisfied with our service. We look forward to your next visit!
2023.11.17
2023.11.17
| Canada
Got a good package and happy to got it…
Reply from Cosmic Haus
2024.05.11
Hi Jordan, we're thrilled you're pleased with your package! Your satisfaction is our priority. Thanks for sharing your happiness with us!
2023.11.16
2023.11.16
| Bangladesh
Amazing
Everything shipped as advertised. Fast and efficient. Thank you
Reply from Cosmic Haus
2024.05.11
Thank you for your positive feedback, Jessica! We are glad to know our shipping service met your expectations. We appreciate your support!
2023.11.15
2023.11.15
| Canada
Quick shipping. Good experience.
Date of experience: 14 November, 2023
Date of experience: 14 November, 2023
Reply from Cosmic Haus
2024.05.11
Thank you for your feedback, Alfie! We're thrilled to hear about your positive experience with our quick shipping.
2023.11.15
2023.11.15
| Canada
Wonderful
Easy to use site!
Reply from Cosmic Haus
2024.05.11
Thanks for your feedback, Nicholas! We're delighted to hear that you found our site user-friendly.