Our driveway is worse than before. It has crumbled in spots and is not level so water pools on one side. I have been trying to get them to fix it and Tom gives me the same line every time I call. I’ll be there next week…NO SHOW! I’ll be there in three weeks…NO SHOW!
Same lies over and over. Tom has now blocked my number so I cannot reach him.
DO NOT fall for the Irish accent.
DO NOT use this company!
They are liars and cheats!
My wife & I had been speaking about widening our driveway. By coincidence, Prime Paving knocked on our door. Jonny Cash (no lie), with a thick Irish brogue, gave us his sales pitch on how they were doing work in the area & because they had equipment here, they could offer a discount on any paving work. I explained to him that we were happy to have a discount but what we really wanted was quality materials and work. Our driveway was excellent. We just wanted it larger. Jonny said that they were second generation pavers & assured me that quality is what we could get. We made a deal & shook hands. Jonny said, God bless you”, and so it began. He was very charming. The 3rd world job we got, as you will see, was a disaster.
I was out of town when the work was done. When they finished my wife paid them & they were gone. When I got home, I see concrete stains in the road in front of my house. The work was done 3 months ago & they are still there. The Belgium block landing is comical! The joints are HUGE. The blocks are poorly placed & they’re covered in concrete. They randomly chopped away at one of our hedges when it could have been tied back. There’s concrete in our lawn now & you can see that there’s filler mixed in with the asphalt. There is a skid mark from some heavy equipment. Our lawn hose was covered in concrete & the place was left a mess. Additionally, they got tar on my wife’s truck & just left it. The worst part is that they cut through out irrigation system in 3 places & the water was being discharged under the driveway. I could not be more dissatisfied. Clearly, the work was done by inexperienced, unqualified, workers. They could have been day labors, picked up from the road. They did not get one thing right. Nothing.
I called Jonny & explained the nightmare. The irrigation guys said to repair the job properly the driveway would need to be removed. I said, “Jonnie, you’re going to have to fix this or I’m gonna have to sue you”. “No, no. We don’t want that. We’ll be there in 2 weeks”. “We’ll be there at the end of the month”. “We’ll be there in the middle of next week”…
I should have known right away that when all he talked about was how much money he was going to save us, all he cared about was money. I will need to sue them know. What I find unbelievable is that they received any positive reviews. These are very shady people. Read about their other shady deeds. Don’t let them fool you.
I, unfortunately, have to update my review and remove our recommendation. I really am sorry to have to do so.
We noticed top left side of the walkway started to buckle, causing gaps between pavers, less than 2 months after installation.
I reached out to Tom Oct 1st,sending photos, to let him know. He told me it wasn’t a big issue and would be a quick fix. I didn’t hear anything else from him, texted him in November and ended up calling again in December. He came out in December to see and confirmed it wasn’t leveled properly but was too cold to fix now but he would take care of it in Spring.
I have texted and spoken to Tom at least a dozen times since to find out when he’s going to fix this. He says he’ll be “in the area” and come by but never shows up or contacts me to give me any update. While I understand he has other clients, when something has been done wrong on a “completed” job, I would think it would be a priority to make it right and shouldn’t hinge on being “in the area”.
I am frustrated with repeatedly having to reach out to Tom about this and disappointed with the lack of customer service or any communication on his part. I expect a company to stand behind the quality of their work and they have not.
At this point, we’ll be trying to find another company, and have to pay more money, to get this fixed.
(We reached out to Tom for an estimate to redo our driveway and Belgium block, which had damage from a nearby tree, as well as install curb in the front and a new walkway.
The estimate was fair, job was done quickly and the workmanship is excellent!
We are so happy with the way everything turned out and have gotten many compliments from neighbors.
Tom and his crew were a pleasure to work with and I recommend them highly!)
Reply from Prime Paving and Masonry
2024.09.27
Thank you so much for the review. I’m glad you guys like it
Updating my review and removing 3 stars. Tom had me fooled and became real shady after job was complete. We had some issues with our Village permits department in that my driveway was not finished properly. He was given the requirements on the permit application but chose to ignore. This was a simple fix, but could never get them to come back to resolve. 3 of my neighbors had the same problem and experience! I still think the driveway came out great but can no longer recommend this company.
Original Review:
Prime Paving and Masonry completed work on my driveway yesterday. The new pavers and asphalt look amazing. It was an absolute pleasure dealing with Tom and his team. I would highly recommend them to my friends and neighbors.
Reply from Prime Paving and Masonry
2024.08.17
Thank you, bro. It was great working for you.
The driveway itself looks fine but I wouldn’t trust this company to do anymore work on my property. After the work was completed, we noticed three tools were missing from our yard. We contacted Tom and he promised to look for them but couldn’t find them. This caused me to pull our security camera footage and it was obvious that his employees stole them. On top of that, while checking the footage, at least three of his employees urinated in our bushes within minutes of arriving. We contacted Tom again, who promised to reimburse us for the items taken and apologized for his employees behavior. However, it’s now been almost three weeks with no reimbursement and I shouldn’t have to chase Tom down for payment, it should be the priority of any business owner to promptly refund a client when his employees stole from them. It is disrespectful and disappointing that we trusted these people to come onto our property to do a job only to have them steal and urinate.
Edit: Tom did reimburse us on November 7th, more than 3 weeks later
Don’t recommend
The driveway itself looks fine but I wouldn’t trust this company to do anymore work on my property. After the work was completed, we noticed three tools were missing from our yard. We contacted Tom and he promised to look for them but couldn’t find them. This caused me to pull our security camera footage and it was obvious that his employees stole them. On top of that, while checking the footage, at least three of his employees urinated in our bushes within minutes of arriving. We contacted Tom again, who promised to reimburse us for the items taken and apologized for his employees behavior. However, it’s now been almost three weeks with no reimbursement and I shouldn’t have to chase Tom down for payment, it should be the priority of any business owner to promptly refund a client when his employees stole from them. It is disrespectful and disappointing that we trusted these people to come onto our property to do a job only to have them steal and urinate.
Date of experience: 15 October, 2024
Date of experience: 15 October, 2024
We are estatic about our new yard and driveway! Tom and his team were professional, precise, efficient and reliable. I can’t believe how quick they were! We had our transformation in only 3 day!!!
Reply from Prime Paving and Masonry
2024.05.07
It was great working for you thank you for the review🤩
Tom and his team were wonderful. Tom was a true professional and so easy to work with. He gave us a great price and completed the job timely. We are very happy with his work and we highly recommend Tom and his crew.
Reply from Prime Paving and Masonry
2024.03.23
Thank you so much, Stephen and Vicki really appreciate the review It was really good working for you
I was doing spring clean up during the week, and two Irish Lads ☘️(son Tom & John dad) inquired if I was interested in any work.
I was considering perhaps doing this job in the spring. Well…. They provided me a quote that was too good to be true that I had to jump on it.
Ohh my gosh, within a week they completed an amazing job.
Very professional, on site and extremely satisfied.
Highly recommend.
Tom from Levittown
Reply from Prime Paving and Masonry
2024.03.21
It was really great working for you, and thank you so much for the review
5⭐️’s across the board!!! Absolutely beautiful work, courteous, and caring professionals! These guys are super fast, clean, and meticulous! The company also came in at a very competitive price! Could not be happier with prime paving!!!
Reply from Prime Paving and Masonry
2023.11.09
Thank you so much for the review and it was great working for you 😊