Hi Spagoot, we would really appreciate it if you could get in touch with us on info@completerpi.com with your query. We're unable to locate you based on your Google user name and would very much appreciate the opportunity to assist you!
Demi Bird2026.08.11
Avoid at all costs. They had accepted our offer on an apartment and told us they would send everything over ‘in a moment’. It’s been 5 weeks since we submitted our offer and we haven’t heard anything, despite numerous attempts of trying to contact them through phone calls and emails and we heard nothing, every email to Matt Gabb and call to their agency left unanswered. We received no update, no acknowledgement and no indication of where matters stood whatsoever forcing us to look for another property to move into - fortunately we were in a position where we didn’t have to move asap. Regardless, the lack of communication is simply disappointing and unprofessional. Reading reviews it does not sound like the first time this has happened to tenants/landlords. Disgraceful agency.
Hi Lee, we are so sorry this happened. We had an issue with the key for the property and our viewing agent wasn't able to contact you in time. We will ensure that this does not happen again. Apologies again for the inconvenience.
哈哈校長xz2026.06.28
Absolutely appalling service.
It has now been over two months, and this agent is still refusing to return my deposit, claiming they “can’t get hold of the landlord.” That is not the tenant’s problem—it’s the agent’s job. If you cannot contact the landlord, why are you operating a letting agency in the first place?
Instead of taking responsibility, they hide behind excuses while continuing to withhold money that does not belong to them. Every time I ask for an update, I get the same response with no action and no accountability.
This level of incompetence and unprofessionalism is unacceptable. An agent is supposed to manage the tenancy and communicate with the landlord—not shrug their shoulders and expect tenants to wait indefinitely.
Avoid this agency if you value your time, your money, and your peace of mind.
Your review is extremely concerning as this situation never arises given all deposits are subject to the Tenancy Deposit Scheme regulation and there is a clear, regulated protocol for managing a situation where a landlord does not respond. We are unable to tell who you are from this review. Please could you urgently contact us on info@completerpi.com so we may investigate your case?
Sophie Brownbill2026.06.20
Molly was fantastic in helping us secure a property! We experienced timely, efficient and reliable communication. Would thoroughly recommend
Hi F J, thank you so much for your kind words. We know Molly really appreciates the recognition!
Amin Mansour2026.04.27
I had a great experience renting through Complete RPI. The team was professional and made the whole process smooth. Highly recommend them for their excellent service and support throughout the tenancy.
Hi Amin, your kind words are genuinely appreciated and a motivation to the team!
S C2026.04.20
Deposit I paid to rent flat was never protected. At the time I did not know. I was reassured and promised it was protected, I even received a letter of where my deposit went to etc. Looked on TDS website and no data was found when I entered details.
Dear SC, please could you urgently get in touch with your property manager? We always protect all deposits at the outset of a tenancy and regularly reconcile our entire population to the TDS. We absolutely do not have any unprotected deposits and we are sure this must be a misunderstanding. As requested, please do urgently get in touch so we may clarify your issue.
wong julie2026.03.31
Molly is so nice and very patient.Great!Well done.Thanks
I've used Complete RPI for nearly 4 yeas now and its been a consistently positive experience. Molly has been a great help, extremely professional and knowledgeable and kept me updated every step of the way. Exceptionally grateful for her hard work and diligence. Happy with every aspect of the service :)
Thank you very much for your kind words and for taking the time to send us your feedback. We do really appreciate it!
Katerina Tziannou2026.03.06
Came here to write what I found other people to have experienced as well!
I nearly thought it was a scam company after multiple attempts of trying to reach them on the phone and nobody picking up.
After calling 10 times at different times of the day they finally picked up and I booked a viewing for a property I was interested in renting.
I booked an appointment for Saturday morning and I was told I should expect a confirmation email.
A day passed and I had not received the email so I called them again to confirm.
They reassured me the appointment was still valid and I would receive the email soon.
Saturday morning comes and I still had not received the email, however I still went to the property and waited for them.
FOURTY minutes had passed and nobody had shown up.
I tries to call them and their calling centre said they are open Monday to Friday.
I left infuriated and called them on Monday morning to request an explanation of what had happened.
They said they would investigate it and get back to me within an hour or two.
Three hours later, I called them again and they said they still couldn't reach the Nottingham team (where the viewing was supposed to take place) and they would make sure to call me as soon as they have more info.
Five days later and I still haven't received any call from them.
My advice to potential renters/landlords is to AVOID THIS COMPANY!
P.S. I saw the company's response on someone else's negative review who seemed to have the exact same experience as me. They practically called him a liar and that he writes the same review everywhere (not sure how they got this information though).
Very impressed by their professionalism and attention to detail. Special shout out to Molly who managed everything very well. They have integrated AI in their referencing checks which makes the process smooth. They also provide checklists and AI assistant before moving-in which is super helpful for setting-up your utilities. Will recommend choosing them.
Thank you very much for your kind words and for taking the time to send us your feedback. We do really appreciate it!
Esther Neo2025.11.14
Thank you the RPI team for prompt action in renewing my tenancy. Help me negotiate higher rental rates just the recent rental, Molly has not only help getting good rental but also follow up promptly with me to ensure I complete all documents signed off and no further delay.
Dear Esther, thank you very much for your feedback and for taking the time to write a review. We always appreciate it and will be sure to pass on your kind words to Molly!
Larry Hoo2025.11.07
Molly Brittle has been very patience when helping and guiding us with the rental arrangements and procedures. Molly’s responses were quick and prompt.👍🏼🙏🏼
Thank you very much for your kind words and for taking the time to send us your feedback. We do really appreciate it!
Surabhi Misra2025.11.05
I have been using Complete RPI to manage my UK property for over 5 years. I have a positive experience with them and find the team especially Molly and Rebekah willing to go the extra mile in making sure that whatever issues may arise, it is dealt with quickly and efficiently.
Dear Surabhi, many thanks for taking the time to write a review. It is a pleasure working with you and we look forward to continuing!
Olubunmi Dosunmu2025.10.02
Tomiisin Alli is my letting manager, who has really impressed me. She has demonstrated professionalism in the way she balances her work and the satisfaction of my needs as the tenant. She's a good listener and her prompt and successful resolution of issues are commendable. I'm quite satisfied and pleased with her. She has given me the peace of mind of remaining as a tenant; no stress. She has always expressed the desire to do more.
Thank you for your kind words and for recognising Tomi's work. We are very pleased to be able to assist our tenants in this way and look forward to continuing!
Jim Hill2025.09.23
Molly Brittle and Rebekah Reade at CompleteRPI have been very proactive and supportive in both the letting and management of my property
Dear Mr Hill, thank you very much for taking the time to review our services. We will be sure to pass on your positive feedback to Molly and Rebekah!
Sabina D2025.09.17
Ongoing After 3 Weeks
It has now been 21 days since I moved out of my flat and I am still disputing proposed deductions from my deposit with Complete RPI.
Despite arranging and paying for professional end-of-tenancy cleaning (and providing an invoice), they are proposing a £204 deduction for “top-up cleaning,” citing very minor oversights such as light dust, faint drip marks, and limescale. They are also proposing to charge me for a roller blind replacement even though the blinds were recorded as used at check-in and the wear seems consistent with two years of normal use.
This has been a stressful and time-consuming process — repeated emails, requests for evidence, and three weeks later there is still no resolution or confirmation that my deposit will be returned in full.
I will update this review once the matter is resolved, but based on my experience so far, I would advise any tenant renting through them to document absolutely everything, arrange your own professional cleaning, and be prepared to challenge unfair deductions. ABSOLUTE WASTE OF MY TIME AND MY ENERGY.
Dear Sabina, we were sorry to read your review and note that you have mentioned you would consider updating once the issue is resolved. We understand that deposit deductions can be frustrating, which is why we used a qualified, independent inventory service who provides evidence of all maintenance and cleaning issues noted on a check in / out. Although you are not happy with the outcome, we do feel placing the blame on us is quite unfair. We have updated you with feedback from the landlord promptly at every point in the process and have provided you with very detailed backup for why the landlord is making the deductions proposed, which we note do not correspond with the description in your review. We also advised you regarding making the dispute with the independent deposit scheme when you and the landlord could not reach an agreement. There is quite literally nothing more we could have done in this instance as we are not the decision maker when it comes to deductions. We do hope you reconsider these points - as you have suggested.
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