Complete Auto Service of Ann Arbor

Complete Auto Service of Ann Arbor Reviews

Excellent rating
4.5
466 reviews Verified
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Reviews (466)
jim tolzdorf
jim tolzdorf
2024.04.04
Fast response. Friendly helpful service and repair estimate same day.
Jeffrey Van Bremen
Jeffrey Van Bremen
2024.03.09
I had a rattle driver front. Had a 1pm appointment, but the car when in at 2. Waited 2&1/2 hours. Diagnosis was the strut was not previously greased and had to be replaced, and of course BOTH had to be done and the car alignment. $1700. Nope..... So I paid $89 for that info. Flat rate repair is not always a good thing. BUT the people working there are very nice.
Heidi Ewing
Heidi Ewing
2024.02.29
John and his team exceeded our expectations! We had a 5 star experience and highly recommend them.
darrell mungo
darrell mungo
2024.02.28
Excellent service. Completely satisfied.
VINCENT PERNELL
VINCENT PERNELL
2024.02.24
From start to finish, I had an absolutely superb experience at Complete Auto Service of Ann Arbor. The people who work there make you feel right at home. They’re very warm, friendly, and knowledgeable. I also greatly appreciated their attention to details that were highly relevant to the issues I was having with my vehicle. I greatly enjoyed listening to their explanations and rationale behind the repair work. I found that theirqt prices for parts and services were very fair and reasonable. My vehicle was repaired promptly, and I was notified several different ways that it was ready. I really appreciated that, too! The reception area and waiting room was very nice and comfortable. I enjoyed my interactions with the receptionists Brittany and Kylie. I even had an opportunity to talk to the owner John. He was a delight to talk to! John explained in great detail many of the technical issues that I truly enjoyed hearing about. He’s extremely knowledgeable! In addition to obviously having a very high IQ, he is very personable, warm and friendly. I was very impressed with Complete Auto Service of Ann Arbor. I plan on doing more business with them in the future and recommending them to all of my family and friends. It’s a great place with great service, great people, and very fair and reasonable prices. Overall, I had a GREAT experience! Thank you Complete Auto Service of Ann Arbor! :-)
Chloe Jones
Chloe Jones
2024.02.23
This place is great! I came in right when they opened and they were able to fix my car in just about 2 hours! The staff is super friendly and made me feel welcome while I waited. The pricing seemed very fair, especially for such quick fixing! Now I am able to safely travel home just in time for Spring break. Thank you Complete Auto Service of Ann Arbor!
Mark Trebonyak
Mark Trebonyak
2024.02.21
Tire blew out on 94 managed to nurse it to Complete auto service. They took care of me immediately. Excellent service !
Barry Cornish
Barry Cornish
2024.02.16
Total rip-off con man boss! Do NOT go here. Thieves at best. Slime dogs preying on anyone who walks in!!! Still robbing people daily! Went for simple exhaust pipe weld fix. Three times price of Midas down the street. Forty dollars for rip off estimate just to look at my pick up. This place should be put out of business and I will tell anyone who will listen. Go to Midas for fair price good fix.
Nicholas Cranson
Nicholas Cranson
2024.02.11
I came in right when they opened (8am) not knowing what was going on with my car. Turns out there was a lot wrong and they got it fixed for me that day. The service was excellent and they explained the issues in detail. I highly recommend complete auto service!
suzanne
suzanne
2024.02.06
Can't praise them enough! Apparently I punctured my tire on the expressway and was barely able to pull into their driveway with my tire smoking. John and his assistant immediately started helping me and I had a new tire on my vehicle within a half hour and was on my way to my appt. What kind, caring people they are too. They are outstanding - just the kind of place you want to do business with.
Chad D'AIGLE
Chad D'AIGLE
2024.02.05
Excellent work, customer service and updates of the work. The Final sum up of all the work done, with pictures was great!
Oliver Baldner
Oliver Baldner
2024.02.02
Very trustworthy. Could have gouged me for things I thought were wrong but they told me it was fine. A gem.
JOHN LEATHAM
JOHN LEATHAM
2024.02.01
Probably do the best exhust system work in the local area
Kevin Donato
Kevin Donato
2024.01.18
Price gauging at its finest. Same repair less than 10 miles up the road is costing half of what they tried to charge my 18 year old college student daughter. Do yourself a favor and go somewhere else.
Brendan Pastor
Brendan Pastor
2023.12.15
Best services in town!
Reply from Complete Auto Service of Ann Arbor 2024.01.10
Thank you, Brendan, for your kind words. We're thrilled to know you enjoyed our services. We look forward to serving you again soon!
Tina .Rowe
Tina .Rowe
2023.12.14
Everyone is so kind and thorough. I'm from out of town and when my car broke down, I was crying 😢 They took me in immediately. When they finished everything, it was explained to me in terms I could understand. Plus, this is the most emaculent clean shop I have ever been in. I was comfortable and reassured everything was going to be all right. Thank you to all the staff and owners. You're amazing ‼️
Reply from Complete Auto Service of Ann Arbor 2024.01.10
Dear Tina, we're grateful for your kind words! Knowing you felt comfortable and reassured during your visit truly warms our hearts. Thank you for acknowledging our team's efforts. We're here for you anytime!
Amy Johnson
Amy Johnson
2023.12.05
I had never taken my car here before, but I wouldn’t hesitate returning in the future, if needed. They did a good job, were professional, and prices were fair. An extra plus they offer is a loaner car while your car is being repaired. That helped me out greatly so I wouldn’t be stuck there all day or dependent on others to give me a ride. Thanks again!
Reply from Complete Auto Service of Ann Arbor 2024.01.10
Dear Amy, we're thrilled to hear about your positive experience! We truly value your trust and look forward to serving you again. Thank you for choosing us!
Eileen El-Assadi
Eileen El-Assadi
2023.12.04
Complete Auto did a complete and thorough check of my truck, they told me what was wrong and how much everything would cost and then they did an awesome job repairing it all. A customer where I work recommended them to me& I would recommend them to anyone. They are professional and trustworthy. I would recommend them for any auto repairs!!Eileen
Reply from Complete Auto Service of Ann Arbor 2024.01.10
Dear Eileen, We appreciate your trust in our services and your kind words. It's always our goal to provide thorough and honest auto repairs. Your recommendation means a lot. Thank you!
Tapanga Tedder
Tapanga Tedder
2023.12.04
I went to this location for help getting into my locked car. I had left that morning to attend my college classes at Eastern when I decided to air up my tires. I had left my car running due to the fact I thought I'd leave right after that. I closed my driver-side door not thinking about it and when I went to get back into my car I couldn't. I was freaking out because I had never had this happen to me before. I went into the shop and explained the situation to Sam and asked for some help. My family had told me to just break a window to get in but by all means, I was not going to do that. So, Sam did everything that he could to pry open my driver-side door. His help saved me from having to pay a locksmith $70 to get this door open. I couldn't thank Sam enough for going out of his way to help me without a charge. Thank you for your service and I recommend checking out Complete Auto Service in Ann Arbor for all car maintenance needs!!
Reply from Complete Auto Service of Ann Arbor 2024.01.10
Dear Tapanga, we're thrilled to hear about your positive experience! We pride ourselves on our dedicated staff, like Sam. Thank you for recommending us for all car maintenance needs!
R Riemer
R Riemer
2023.12.01
Little diasappointed in CAS. Drove a car in with an engine issue. Was told we'd need to replace the engine. If that wasn't bad enough, the price they quoted was more than what a dealership would charge to do the same thing.