Verified Company
I am writing to express negative review of my profound disappointment and concern regarding an incident involving a member of your Wyndham Club staff and a customer from Thailand. This incident involved threatening behavior and caused significant distress to the individual involved.
A customer from Thailand, who is known for their polite and humble demeanor, was subjected to unacceptable treatment by a member of your staff.
It is particularly troubling that a guest from a culture renowned for its politeness and respect would be treated in such a manner. This incident reflects poorly on the Wyndham Club and its commitment to providing a welcoming and safe environment for all guests, regardless of their nationality.
I understand that misunderstandings can occur, but threatening behavior is never acceptable. I urge you to investigate this matter thoroughly and take appropriate action to address the staff member's conduct.
Reply from Club Wyndham Asia
2025.03.28
Dear Mr. Pratheepan, thank you for your feedback. We're sorry to hear about the negative experience you and/or a fellow guest had during your recent stay in Phuket. We take these allegations very seriously and we’d like to investigate further. We are unable to reach out to you through this platform, so could you please send an email with your contact details to memberservices@clubwyndhamasia.com and one of our team members will be in touch with you soon.
