Edmor Residences - Riverside Reviews

Dear Natasha Lisa, Thank you so much for taking the time to share your positive experience at our property! We're thrilled to hear that you enjoyed your stay and that our staff, cleanliness, location, facilities, and comfort all met your expectations. It's fantastic to know that you found our property to be very nice, and we appreciate your kind words about the environment and services. We strive to provide a welcoming and comfortable experience for all our guests, and it's rewarding to see that reflected in your review. We are delighted to hear that you found our accommodation to be worth every penny. Your satisfaction is our top priority, and your feedback is truly valuable to us. We look forward to welcoming you back in the future, and thank you again for choosing our property for your stay Kind Regards, Edmor Residence Riverside

Dear Kai Georgina Zavya, Thank you for taking the time to share your feedback with us. We appreciate your honest assessment and are glad to hear that you found the room size satisfactory, the bed comfortable, and the location convenient. We also extend our gratitude for acknowledging the assistance provided by our staff during your stay. However, we sincerely apologize for the inconvenience you experienced regarding the room discrepancy and the unexpected policy regarding small babies in shared spaces. We understand the importance of accurate information and regret any confusion caused by the lack of indication in the Booking.com app. Your comments will be shared with our team to ensure that such issues are addressed promptly to enhance the overall guest experience. We value your input and would like to express our gratitude for your understanding in finding an alternative solution within the same building. Please be assured that we are taking steps to prevent a recurrence of this situation in the future. We hope that despite the challenges faced during your stay, you were able to enjoy your time in our establishment. Should your travels bring you back to the area, we would be grateful for the opportunity to make amends and provide you with an improved experience. Thank you once again for sharing your thoughts with us, and we wish you safe and pleasant travels. Kind Regards, Erick Muinuki