Verified Company
I just used Clean 'n' Fresh Carpet Cleaning & Floor Care, and I thought I would share my experience. I had called and left a voicemail and inquired about availability/pricing. They got back to me promptly via text. They quoted me the prices and when they could come and I agreed to it. The text system sent reminders about the appointment and the cleaner arrived on time. Once they got there, they explained that the price was misquoted, as I had said a couch and two rugs. However, they have a higher price for sectionals, and I didn't tell them that. Admittedly, the price was quoted for a "3 seat couch", and I missed that crucial detail. Therefore, we agreed to the higher price, which was $90 more. I personally felt that was a little high for not too much more of what I called "couch". But that's just my opinion, and it was my fault I was misquoted.
The service was then completed, and the finished product looks and smells nice. However, the reason for my 3 stars is thus: my wife reported that the cleaning person was "grumpy", and she felt a bit uncomfortable. Could've been a bad day. But also that the rugs are extremely wet almost a full day later. We were told not to touch them for a few hours, but it seems they've been soaked and not properly steamed fully. At least, that is my opinion, but I could be wrong and this is standard procedure. Also, the price was what I deem a bit high for the work. In any case, I am striving for as detailed a review as possible.
Reply from Clean 'n' Fresh Carpet and Floor Care
2025.07.09
Hi Tim thanks for the review we understand your concerns and look forward to any suggestions you may have for a better service ..depending on the weather the carpets can take anywhere from 8- 12hrs to Dry
