Verified Company
Sent this company out to my friend's house in Cranberry as a gift to her--she has a newborn and two other children, one with severe special needs. It was easy to schedule and coordinate even though we were working through me. Kimberly was so kind and understanding of the situation.
My friend was so pleased and blessed to have Jules and Haley. They went out for two hours and got so much done in that amount of time. They cleaned her bathrooms, vacuumed, mopped, dusted. She feels such relief. Above and beyond our expectations. My friend was completely floored and so, so happy with their service.
We've been using this company for a few months now and are very pleased after each time they leave. They take the stress out of cleaning up and we couldn't be happier.
Reply from Cleaning Maid Beautiful
2022.04.24
Hi, Gina. Your feedback is highly appreciated. Thank you so much for the review!
I've had CMB come to the house twice so far, and everyone has been very nice, and did good work. I would recommend them.
Skyler B is the best! The house is so fresh and clean when she is done! Her work is meticulous and she always arrives in a cheerful mood which is why it is a delight having her in my home.
Reply from Cleaning Maid Beautiful
2025.01.31
We love hearing from happy customers! Thanks for your 5-star rating!
They came three times, charged me extra, and the home was still not clean according to basic standards listed on their website after $700. When I finally asked for a partial refund because I had to do a lot myself they ignored me.
Reply from Cleaning Maid Beautiful
2025.09.04
Hello Colleen,
We’re sorry to hear that you felt disappointed with your service. Our records show that you purchased 9.46 hours of cleaning, but our team actually provided 16.5 hours of service — over 7 additional hours at no cost to you. In addition, we returned twice for free follow-up visits to address your concerns.
Our Satisfaction Guarantee policy, which you signed prior to service, provides for a re-cleaning of specific areas if something does not meet approval, but it does not allow for refunds or discounts. We honored this policy in full by providing two complimentary recleans and significantly more time than was purchased.
It’s also important to note that, per your written communication before the appointment, the home was to be empty. However, when our team arrived on the day of service, the home was not empty, and the property was in very dirty condition to begin with, which required additional time and effort. When we returned for the first reclean, painters were present and actively creating new dust and dirt, which impacted our ability to address the original concerns.
We also documented the condition of the home with before-and-after photos and shared them with you — and you acknowledged that the results in those photos looked good.
In addition, your credit card dispute was reviewed in detail and ultimately resolved in our favor, confirming that services were delivered as agreed.
While we regret that you remain unsatisfied, we stand by the effort and good faith resolution attempts made in your case.
Sincerely,
Cleaning Maid Beautiful
We’re sorry to hear that you felt disappointed with your service. Our records show that you purchased 9.46 hours of cleaning, but our team actually provided 16.5 hours of service — over 7 additional hours at no cost to you. In addition, we returned twice for free follow-up visits to address your concerns.
Our Satisfaction Guarantee policy, which you signed prior to service, provides for a re-cleaning of specific areas if something does not meet approval, but it does not allow for refunds or discounts. We honored this policy in full by providing two complimentary recleans and significantly more time than was purchased.
It’s also important to note that, per your written communication before the appointment, the home was to be empty. However, when our team arrived on the day of service, the home was not empty, and the property was in very dirty condition to begin with, which required additional time and effort. When we returned for the first reclean, painters were present and actively creating new dust and dirt, which impacted our ability to address the original concerns.
We also documented the condition of the home with before-and-after photos and shared them with you — and you acknowledged that the results in those photos looked good.
In addition, your credit card dispute was reviewed in detail and ultimately resolved in our favor, confirming that services were delivered as agreed.
While we regret that you remain unsatisfied, we stand by the effort and good faith resolution attempts made in your case.
Sincerely,
Cleaning Maid Beautiful
They came three times, charged me extra, and the home was still not clean according to basic standards listed on their website after $700. When I finally asked for a partial refund because I had to do a lot myself they ignored me.
Reply from Cleaning Maid Beautiful
2025.09.04
Hello Colleen,
We’re sorry to hear that you felt disappointed with your service. Our records show that you purchased 9.46 hours of cleaning, but our team actually provided 16.5 hours of service — over 7 additional hours at no cost to you. In addition, we returned twice for free follow-up visits to address your concerns.
Our Satisfaction Guarantee policy, which you signed prior to service, provides for a re-cleaning of specific areas if something does not meet approval, but it does not allow for refunds or discounts. We honored this policy in full by providing two complimentary recleans and significantly more time than was purchased.
It’s also important to note that, per your written communication before the appointment, the home was to be empty. However, when our team arrived on the day of service, the home was not empty, and the property was in very dirty condition to begin with, which required additional time and effort. When we returned for the first reclean, painters were present and actively creating new dust and dirt, which impacted our ability to address the original concerns.
We also documented the condition of the home with before-and-after photos and shared them with you — and you acknowledged that the results in those photos looked good.
In addition, your credit card dispute was reviewed in detail and ultimately resolved in our favor, confirming that services were delivered as agreed.
While we regret that you remain unsatisfied, we stand by the effort and good faith resolution attempts made in your case.
Sincerely,
Cleaning Maid Beautiful
We’re sorry to hear that you felt disappointed with your service. Our records show that you purchased 9.46 hours of cleaning, but our team actually provided 16.5 hours of service — over 7 additional hours at no cost to you. In addition, we returned twice for free follow-up visits to address your concerns.
Our Satisfaction Guarantee policy, which you signed prior to service, provides for a re-cleaning of specific areas if something does not meet approval, but it does not allow for refunds or discounts. We honored this policy in full by providing two complimentary recleans and significantly more time than was purchased.
It’s also important to note that, per your written communication before the appointment, the home was to be empty. However, when our team arrived on the day of service, the home was not empty, and the property was in very dirty condition to begin with, which required additional time and effort. When we returned for the first reclean, painters were present and actively creating new dust and dirt, which impacted our ability to address the original concerns.
We also documented the condition of the home with before-and-after photos and shared them with you — and you acknowledged that the results in those photos looked good.
In addition, your credit card dispute was reviewed in detail and ultimately resolved in our favor, confirming that services were delivered as agreed.
While we regret that you remain unsatisfied, we stand by the effort and good faith resolution attempts made in your case.
Sincerely,
Cleaning Maid Beautiful
Samantha R did a great job cleaning today. Always nice to come home to a clean house. . Good job
Reply from Cleaning Maid Beautiful
2025.01.31
Thank you so much for your 5-star review! We appreciate your support and look forward to serving you again!
First time with Cleaning Maid Beautiful and very happy with their service! The cleaner Jaclyn was very thorough and left the house spotless. She did a great job on my hardwood floors and carpets. They will become my regular cleaning service!
Carina did a beautiful job in my home making sure every surface was cleaned, spotlessly ☺️