Clayton Imports Reviews

Clayton Imports Reviews

4.1

Good - based on 101 reviews

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Reviews (101)
Rj Polk
Rj Polk
2024-01-18
I was going to take my bmw 750LI there, but I changed my mind, because how rude the guy upfront was.
Reply from Clayton Imports 2024-01-19
The client called and asked if his vehicle had been towed to our shop. The man that answered the phone told the client that the vehicle was not present and that he should call the towing company to inquire where they dropped his car. The office manager was present during the phone call and the employee was not rude to the client. It was unfortunate that the towing company did not deliver the vehicle to correct automotive repair shop.
Gui Anders
Gui Anders
2023-12-13
My mercedes was mis diagnosed 3 times at the dealership Shawn and his team got it right on my front end problem and saved me over 500.00 on my cost and called me immediately with the estimate. Great place with great people.
Reply from Clayton Imports 2023-10-02
Thank you for your review and kind words. So glad to have helped save you money!! Look forward to serving you in the future!!
Sel Mo
Sel Mo
2023-12-10
Not really happy with the service, Made an appointment for a diagnosis on an engine light, quoted at $140 plus tax. I tried to explain to them all the things I have done to the car to try to repair the same light problem. The gentlemen couldn't care less of what I was saying. Waited an hour and the gentlemen said I had an oil leak that was causing smoke and that the light was caused by a downstream sensor and not an upstream sensor. Ok with that. They suggested some really expensive repairs even though I was just going for the diagnosis, I said I was going to save money before doing the repairs. He Wrote me up for diagnosis, didn't write the computer codes on the diagnosis document either, I paid $140 + $9 taxes and $11 shop fees?? Well, I paid, I said "thank you" twice. Was completely ignored by man turning his back on me. I felt it was a bad experience coming here. Overall. Honest feeling, I lost my time and money here.
Jackie Henderson
Jackie Henderson
2023-11-02
I purchased my car in 2022 along with an extended warranty. When a problem arose I took it to the dealership. They ran a diagnostic scan but could not repair the car because they do not have a contract with the warranty company. There was no charge. I took the car and dealership scan to Clayton Imports. They said they would have to run another diagnostic scan($130). The repair was not covered under warranty so I just paid it. 150 miles and one week later the same problem occurred. They said they needed to run another scan. Ths repair was covered under warranty--but not the scan. It is now five months and 2500 miles later and the same problem has occurred. They said they need to run another scan. I asked to speak to Shaun who has always been very kind. I was told he was with a customer and would return my call. No call, txt or email was returned. demographic information widow 76 yrs . Answer to response==WOW --check out yelp reviews
Reply from Clayton Imports 2023-11-02
While we understand the customer's frustration, this complaint is directed to the incorrect party. The customer's issue is with her warranty company and the terms of the contract. It was explained to her on multiple occasions but she was unwilling to accept our answer. She then became hostile the last time that she contacted our establishment and after abruptly hanging up has initiated no further contact.
Jeannette Smith
Jeannette Smith
2023-10-21
Reply from Clayton Imports 2017-11-13
We appreciate your five-star rating!
God's Child M
God's Child M
2023-10-04
Respect to them all they do communicate well very good at what they do I been to them plenty of times I will recommend people to go there and I have sent people to them I love they work Thanks for helping me
Brian Pollard
Brian Pollard
2023-09-26
First time bringing my car here and will be the last. $125 for basic oil change. Asked for a quote to fix my windshield wipers & charged $120 without telling me
Reply from Clayton Imports 2023-09-27
We apologize that we did not meet your expectations. We are not a quick oil change shop and employ only ASE certified mechanics who are commissioned based. Therefore our oil changes will be higher than other shops that do not employ mechanics, but hire individuals and then train them to do an oil change. We also have a sign at the check-in desk stating that there is a diagnostic fee and the diagnostic fee is stated on the work order that is completed and signed by the client. A diagnostic fee was charged because there was not a way to know the repair needed for the wipers without the mechanic inspecting the vehicle and confirming what is needed. We are always happy to give estimates when requested if the client knows what repair is needed.
Ruth Anderson
Ruth Anderson
2023-09-13
Great customer service , very proactive, highly recommended
Reply from Clayton Imports 2023-09-27
Thank you for your review!
Kevin Roche
Kevin Roche
2023-09-12
Clayton Imports is the shop I trust the most. They have always done a great job repairing my cars. I also like the fact that they will do a thorough inspection of my car while I am getting an oil change. A+!
Reply from Clayton Imports 2023-09-27
Thanks Kevin! We appreciate your business!
Janet Fleming
Janet Fleming
2023-09-06
Clayton Imports is the go-to business for my vehicles. The staff is friendly and helpful and the work is done right. It's easy to get an appointment and you aren't kept waiting unnecessarily. I highly recommend Clayton Imports for your car work and maintenance!
Reply from Clayton Imports 2023-09-27
We appreciate your kind words Janet!
Connie Shelton
Connie Shelton
2023-08-18
I’m new to the area! My car broke down and I had it towed to Clayton Imports. This is what I found to be true: 1) Clear communication from the team. 2) Excellent service at a very fair price! 3) Trustworthy and honest! Thank you for your responsiveness and great work to get me back on the road!!!
Reply from Clayton Imports 2023-08-21
So glad that you're happy with our service! Thank you for the review and we look forward to helping you again in the future!
Harbin Redrick
Harbin Redrick
2023-08-16
I got a pre-purchase inspection on a Volvo v90 and am a bit disappointed that they didn’t catch that my upper torque mount was split. It’s hard to miss honestly. I should have looked myself.
Reply from Clayton Imports 2023-08-16
As pre-purchase inspections are allotted an hour of time, it is impossible to catch every single item on a vehicle that needs to be repaired. Our technicians do notate obvious repairs in addition to the multi-point inspection checklist. We can only assume that the split was not visible to the technician during the pre-purchase inspection and therefore was not noted. In the future, we would appreciate the opportunity to have a conversation about the concern before leaving a less than stellar review which cannot be removed or edited.
Brent Highfil
Brent Highfil
2023-07-01
Good honest people.
Reply from Clayton Imports 2023-08-16
Thanks Brent!! We love serving your family!!
Larissa Sparks
Larissa Sparks
2023-05-12
Clayton Imports is the only place where I will take my BMW. The staff is knowledgeable and very friendly. They are fast and priced reasonably. If refer any of friends or family to them.
Reply from Clayton Imports 2023-08-16
Thanks so much for your 5 star review Larissa! We are happy to serve you!
Wendy Gavin
Wendy Gavin
2023-04-27
Very pleased with the customer service and honesty.
Reply from Clayton Imports 2023-08-16
Thank you so much Wendy! We appreciate your business!
Quinn Kotorman
Quinn Kotorman
2023-03-08
I called and was on hold for 15 minutes before anyone helped me. Didn't get service done because of that.
Reply from Clayton Imports 2023-03-10
We have two people available to answer the phones. Our phones also have a ring back after 1 minute that continues until the line is picked up from hold. Additionally, our records show that this is not a client that has been to our business nor is there a phone call in our IP system showing that anyone was placed on hold for 15 minutes.
John Lewis
John Lewis
2023-03-08
Always received excellent service from this shop. It is the only shop that I use for my vehicle repairs.
Reply from Clayton Imports 2023-08-16
Glad to help John! Thanks for the 5 star review!
C K
C K
2023-02-17
woman who answered the phone on 2/17/23 hung up on me before I even had a chance to say hello.
Reply from Clayton Imports 2023-03-08
This is from a marketing company who called two times and after answering did not hear a voice on the other end.
Kyle Lennon
Kyle Lennon
2023-01-05
Reply from Clayton Imports 2023-02-17
Thank you for your review!
Dawud
Dawud
2022-12-19
Terrible experience Clayton imports tried to over charge quotes me a price $865 for a brake booster part cost 74 120 a hour for labor where or how do you get to 865 I should have checked Google before I when back seems they have tons of the same impression and it's funny that they are on making comments on the comments made lol so lame 2nd time I have been taken by these crooks trust I am going to face book next and I am back to say today is Dec 19 two days later I have fix the problem wait for it $85 dollars. Wow shameful
Reply from Clayton Imports 2023-03-08
This client has used our business on several occations previous to this and does not like that our technicians are commissioned based certified mechanics. He has said he would not come back but keeps returning for us to work on his vehicles.