Clayton Imports Reviews

Best service. Best mechanic s.

I got a pre-purchase inspection on a Volvo v90 and am a bit disappointed that they didn’t catch that my upper torque mount was split. It’s hard to miss honestly. I should have looked myself. (UPDATE): After several calls and emails with staff over a years time I have yet to "have the owner approve the refund". Whether intentional avoidance or complete incompetence It's unacceptable. lowering my rating to 1 star.

Always honest and timely. Always appreciate that they do what they say they are going to do for a fair upfront price then have my car completed in a timely manner.

Repeat customer - I’ve had 2 different BMWs and an Audi here and have no complaints whatsoever. Assuming you own an import car and have dealt with those import car dealerships, Clayton imports is my preferred alternative for knowledgeable, affordable and certainly hospitable service. Any repair is easier and cheaper to do yourself, which is why most repair shops contend with those that feel they overpaid for something they could have done themselves AFTER the fact. I had a problem that I self diagnosed as plugs and ignition coils. After replacing them myself, the problem persisted, so I took it to Clayton imports. Though it was hard to believe that 2 of the 4 new coils purchased from a local parts store could be bad, that was the diagnosis. They made the repair and lo and behold, problem fixed. I could have saved myself about $400 and a lot of frustration had I taken it here first. Now to try to get a refund/credit for the poor quality coils from the parts store.

Had a busted transmission and couldn’t afford to break the bank. The Clayton imports crew were very honest and professional and understood my needs and took care of my vehicle and got it back on the road as good as new. Definitely will be bringing back my business here again!!!

Car was hesitating to start, they recommended a starter. Wasn’t the starter, then they say fuel pump. It wasn’t either thing and bill me 2,800$ to “fix” another problem. I went to pick up my car after I denied services, the video below shows how I found my car. Do not take your car to this shop. They’ll fix one thing and screw up the rest of your car.

I paid approximately $1,500 for a timing belt job that was not done correctly, as the vehicle had oil leaking down the crankshaft cover and oil pan when I returned home. I brought it back to the shop, and they determined that there was no issues with the job they did, as they claimed that there was no oil leaking after working on it a second time? The vehicle is still leaking and has been for months. I finally brought the vehicle to another shop, and they determined that the oil is leaking from behind the crankshaft cover where the timing belt job was done. I'm now faced with paying another shop another $1,500 to do the timing belt job correctly. I believe a full refund would be appropriate for a job that was done incorrectly.

I've taken my car here a few times now and each time, they've been prompt, friendly and fair! They have a new regular :)

Always top notch service. Thank you

They've been servicing my vehicles for nearly 20 years—a great place to take your vehicle.

I was going to take my bmw 750LI there, but I changed my mind, because how rude the guy upfront was.

My mercedes was mis diagnosed 3 times at the dealership Shawn and his team got it right on my front end problem and saved me over 500.00 on my cost and called me immediately with the estimate. Great place with great people.

Not really happy with the service, Made an appointment for a diagnosis on an engine light, quoted at $140 plus tax. I tried to explain to them all the things I have done to the car to try to repair the same light problem. The gentlemen couldn't care less of what I was saying. Waited an hour and the gentlemen said I had an oil leak that was causing smoke and that the light was caused by a downstream sensor and not an upstream sensor. Ok with that. They suggested some really expensive repairs even though I was just going for the diagnosis, I said I was going to save money before doing the repairs. He Wrote me up for diagnosis, didn't write the computer codes on the diagnosis document either, I paid $140 + $9 taxes and $11 shop fees?? Well, I paid, I said "thank you" twice. Was completely ignored by man turning his back on me. I felt it was a bad experience coming here. Overall. Honest feeling, I lost my time and money here.

I purchased my car in 2022 along with an extended warranty. When a problem arose I took it to the dealership. They ran a diagnostic scan but could not repair the car because they do not have a contract with the warranty company. There was no charge. I took the car and dealership scan to Clayton Imports. They said they would have to run another diagnostic scan($130). The repair was not covered under warranty so I just paid it. 150 miles and one week later the same problem occurred. They said they needed to run another scan. Ths repair was covered under warranty--but not the scan. It is now five months and 2500 miles later and the same problem has occurred. They said they need to run another scan. I asked to speak to Shaun who has always been very kind. I was told he was with a customer and would return my call. No call, txt or email was returned. demographic information widow 76 yrs . Answer to response==WOW --check out yelp reviews

Respect to them all they do communicate well very good at what they do I been to them plenty of times I will recommend people to go there and I have sent people to them I love they work Thanks for helping me

First time bringing my car here and will be the last. $125 for basic oil change. Asked for a quote to fix my windshield wipers & charged $120 without telling me

Great customer service , very proactive, highly recommended