Verified Company
I had a great experience at MD Clarity Spa with Genevieve! She was incredibly friendly, professional, and made me feel comfortable throughout the entire treatment. The service was excellent, and she took the time to make sure everything was done with care. I really appreciated her positive attitude and attention to detail. Highly recommend Genevieve if you’re looking for great service and a relaxing experience!
DON'T ORDER FROM THEM
BUYER BEWARE
Clarity MD has had the phone number of a minor child on their website for weeks (don't ask us how it suddenly came to be there)- We have been fielding calls and texts CONSTANTLY from unhappy people who placed orders weeks ago and never received product even though the money was taken from their accounts. I think to date- we're up to 50+ calls.
Clarity MD does not have an active number. They only use email and they SUCK at returning any response.
As far as we can tell from the number of calls we've gotten- this company is an absolute SCAM
Date of experience: 05 May, 2026
Date of experience: 05 May, 2026
No refund and poor support
The product caused serious health concerns, as my bloodwork improved only after stopping its use. While the company initially responded to my return request promptly, they have failed to issue my refund even a month after confirming receipt of the unopened order. Additionally, they stopped replying to my follow-up emails. This experience has been incredibly frustrating, and their customer service has been unhelpful and unresponsive.
Date of experience: 01 March, 2026
Date of experience: 01 March, 2026
Unresponsive and disappointing service
No response to inquiries or requests, which is frustrating and unprofessional. This lack of communication makes it difficult to resolve issues or feel valued as a customer. I expected much better service and attention.
Date of experience: 07 April, 2026
Date of experience: 07 April, 2026
ClarityMD services are reliably high quality. Everyone who works there is professional and friendly. In particular I must praise Genevieve for her tremendous skill and attention to detail. Genevieve is above top notch!
Reply from Clarity MD
2026.03.31
Thank you so much for your kind words, Holland! We’re truly grateful you took the time to share your experience. ❤️
Terrible customer service experience
My order was missing pills, and I also received an unsolicited shipment that I never requested. Contacting customer service for help has been a nightmare—they make it overly difficult to get any resolution. The whole experience has been incredibly frustrating, and I feel completely ignored.
Date of experience: 18 February, 2026
Date of experience: 18 February, 2026
Confusing order on line. I canceled and they still have charged my credit card, put an additional $5. Postage cost and a monthly reorder unchecked. That I s why n i canceled.
Reply from Clarity MD
2026.01.18
Hi Patricia, this review appears to be intended for a different company. We are ClarityMD and are not affiliated with claritymd.co or any online subscription or reorder program. We do not charge postage fees or set up monthly reorders. Unfortunately, we’re unable to access or resolve charges from another business, but we hope you’re able to connect directly with the correct company to get this sorted out. The company lists support@claritymd.co as their contact email.
Charisse takes the best care of me and my skin. From services to skincare she makes sure I have what is suitable for my skin.
The most recent treatment I had was the Everess. TRANSFORMATIONAL. Before the treatment it felt like my face was melting into my neck. Now there is definition! My eyelids have also lifted. AMAZING.
Much to my surprise, my latest experience at Clarity was sub-par. I had been their customer for several years before moving out of state with no complaints. However, upon moving back and having a facial there this week, I was disappointed overall. The procedure I bought was a different price on the website than when I was charged at the office, my payment method was frowned upon (beware, CareCredit customers), the procedure itself was very lacking in quality for the price of it, and the staff I encountered were not very customer-focused. In short, there are other businesses nearby which provide the same services for a more affordable rate and superior customer service, comparably.
Reply from Clarity MD
2025.08.04
Thank you for sharing your feedback. We’re sorry to hear your recent visit didn’t reflect the experience you’ve had with us in the past.
To clarify, you were charged correctly for the treatment you selected. While a promotion was available at the time, you opted for a different service at its standard rate, which matches the pricing listed on both our website and booking platform.
We’re sorry if our CareCredit policy made you feel anything less than welcome. That was never our intention. As stated in the Center Policies section of our website, we typically reserve CareCredit for purchases over $1,000 due to the significant processing fees it places on small businesses. However, in this case, we made an exception as a courtesy to accommodate your preferred payment method and provide the best possible customer service.
As a locally owned practice, we put genuine care and intention into every service we offer. While we’re disappointed this visit didn’t meet your expectations, we do appreciate your previous support and wish you all the best.
—The ClarityMD Team
To clarify, you were charged correctly for the treatment you selected. While a promotion was available at the time, you opted for a different service at its standard rate, which matches the pricing listed on both our website and booking platform.
We’re sorry if our CareCredit policy made you feel anything less than welcome. That was never our intention. As stated in the Center Policies section of our website, we typically reserve CareCredit for purchases over $1,000 due to the significant processing fees it places on small businesses. However, in this case, we made an exception as a courtesy to accommodate your preferred payment method and provide the best possible customer service.
As a locally owned practice, we put genuine care and intention into every service we offer. While we’re disappointed this visit didn’t meet your expectations, we do appreciate your previous support and wish you all the best.
—The ClarityMD Team
I got a quote from this business. I sent pictures. My removed tattoo was on my face. It wasn't very large at all. Upon my arrival, the front desk lady at the time was extremely rude. My technician was nice. However, upon checking out, the Front desk, lady informed me it would be an extra hundred dollars on top of what my original price was supposed to have been with no explanation. I asked to speak with a manager and she would not get the manager for me. Now paying a higher price I wouldn't have mind had she explained what was the reasoning behind the hundred dollar difference? There was no validation I would not recommend this business. I would recommend REMOVERY in Castleton. THEY are a lot more friendly and upfront about cost.
Reply from Clarity MD
2025.06.26
Thank you for taking the time to share your thoughts about your appointment from April 2024. We’re truly sorry if this wasn’t communicated properly and that your experience didn’t meet your expectations.
Quotes provided via text or phone are estimates, and final pricing is determined after an in-person evaluation to ensure we’re offering the most accurate recommendation for your treatment. The final price reflected that in-person assessment.
We appreciate your feedback and will share it with our team as we continue working to improve communication and service. If you’d like to discuss this further, please feel free to reach out to us. We wish you the very best in your tattoo removal journey.
Quotes provided via text or phone are estimates, and final pricing is determined after an in-person evaluation to ensure we’re offering the most accurate recommendation for your treatment. The final price reflected that in-person assessment.
We appreciate your feedback and will share it with our team as we continue working to improve communication and service. If you’d like to discuss this further, please feel free to reach out to us. We wish you the very best in your tattoo removal journey.
I had the pleasure of working with Charisse to remove my old microblading through a couple laser treatments, and I couldn’t be more impressed! She is incredibly kind, professional, and detail-oriented, making sure I was comfortable and fully informed throughout the entire process. Her skills are top-notch, and I felt confident in her expertise. I’m so happy with the results and can’t wait to return for more services. I highly recommend Cherisse to anyone looking for a skilled and trustworthy professional!
Had an appt with Genevieve for tattoo removal. She was good at explaining everything to me throughout, what to expect and even helped prep me for my upcoming appt.
Reply from Clarity MD
2024.08.07
Thank you for the awesome review! We're thrilled Genevieve made your tattoo removal experience smooth and informative. See you at your next appointment!
