Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies

Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies Reviews

Excellent rating
     
4.8 | 93 reviews
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Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies
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4.8

| 93 total

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Laura
Laura 2025.10.18
     
Tim came out to measure up and get a quote for me around 1 month ago. I gave him a rough idea of what I was thinking and he answered any questions I had clearly. I got the quote as promised and was welcomed to the show room for a look around. Kelly asked me what I was looking for, gave advice, answered any questions and ran back and forth with different samples and magazines. I’m sure she was glad when I finally made up my mind! She even updated my quote when I changed my mind again once I got back home! I was booked in just 3 weeks later. The fitters were great, always turned up on time, were quiet, tidy and respectful at all times. I was asked my opinion on how things would go in the bathroom and then for a final inspection. There were a few minor snagging issues which were resolved quickly, even on a weekend. I’m really pleased with my new bathroom, I can’t stop looking at it! Thank you to all who made it work :)
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.10.25
Thank you so much for this wonderful review. We are so pleased that you love your new bathroom. Thank you again for choosing Cladwise.
roshny Khan
roshny Khan 2025.09.26
     
Called up to complain about the fitting this company done a year ago - the floors coming apart, Kelly from cladwise wise wasn’t willing to help as she was annoyed the fact that I left them a bad review on they’re all overall fitting - carried out in 2024 the fitting was paid for therefore quality is expected and not errors. I have asked them to send me the guarantee on the installation of the flooring, or warranty and she had said she would email but didn’t take my email address, which I called again and she refused to speak. Let’s see if this arrives. Now Kelly is avoiding a conversation on the phone. A conversation that was recorded, her attitude and customer service was appalling, don’t hide and run from a complaint, resolve it if you can. Learn from negative feedback. Not all works you carry out will be a 10/10. So take the feedback onboard instead of having a fit about a review that was left in the past, blaming other tradesmen that’s not professional at all. The bathroom and the works were not carried out for free so I’m open to my opinion and review. Thanks again to Tim from cladwise who politely replied to my email. The girls answering the phone and dealing with customers and complaints need some training on how to control they’re frustrations. Therapy for Kelly definitely 👍🏽
Drew Piercey
Drew Piercey 2025.08.20
     
Great experience with Cladwise from start to finish. Professional service with a great final product. Had the bathroom for over a month now and couldn't be happier.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.08.21
Hey Drew, thank you so much for the review. So glad you’re so happy with the bathroom. Thanks again for coming to Cladwise for your new bathroom.
james mckinney
james mckinney 2025.07.25
     
Professional, informative and friendly. Price wise, very competitive.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.07.25
Thanks James for the kind review.
Jan Dalby
Jan Dalby 2025.07.16
     
We have had yet another great experience with Cladwise and would highly recommend them. We have just had our downstairs loo refurbished and are very happy with the result. Every member of the Cladwise team were friendly, professional and a pleasure to deal with. We felt totally comfortable going off on holiday leaving Wayne and Nicky to do the work while we were away. They took great care of our home and we found the house immaculate and sparkling on our return. The work undertaken was carried out to a very high standard and it was clear to us that Wayne takes great pride in his work paying extra care and attention to detail. We are absolutely thrilled with the finished result and the 5 star service we received. Great job one again guys, thanks.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.02.14
Hi Guys, thank you so much for that amazing review. Kelly has been meaning to ring you all week but it’s been unbelievably busy. She says she will catch up next week. Thanks again and if there’s anything else we can do for you please don’t hesitate to give us a shout. Kindest regards, Cladwise
Chris Treece
Chris Treece 2025.07.03
     
We had the bathroom and the en-suite replaced and the quality and service were outstanding. The fitters Alan and Eathan were excellent, very tidy and nothing was too much trouble. A quality job at an excellent price.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.07.04
Hi Chris, thank you so much for the great review and thanks so much for choosing Cladwise to supply and install not 1 but 2 bathrooms. We greatly appreciate your custom. Wishing you both the very best. The Cladwise Team.
Linda Wood
Linda Wood 2025.06.13
     
Love our bathroom fitters were great no mess done in 3 days really nice guys . We called Lee to come sort something in bathroom out which we thought was a problem with toilet ,turned out nothing to do with that there was blocked drains outside , Lee went above and beyond to help us staying a couple of hours until we got sorted even tho nothing to do with bathroom . can't thank him enough nothing was a bother 😊 10/10
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.06.14
Hi Linda, thank you so much for your review. It’s very much appreciated. I’m glad the guys got everything sorted for you.
Emilia Slav
Emilia Slav 2025.05.26
     
We are over the moon with our new bathroom! The whole process has been brilliant: from the professional and talented planning and designing by Tim to the impeccable finish and craftsmanship of Ralph. An outstanding job. All clean and tidy too. The whole team at Cladwise Bathrooms are very friendly and helpful. We would definitely recommend them!
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.06.14
Hi Emilia, thank you so much for this fantastic review. We hope you guys are keeping well and thank you again for coming to Cladwise for your new bathroom. It is beautiful 😍
Josh Gifford
Josh Gifford 2025.03.12
     
Terrible customer service
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2025.03.13
Hi Josh. Can you explain why you have left a 1 star review. We have never supplied or installed any products for you. We had spoken to you in September 2023 about removing your shower enclosure, cladding the walls and reinstating your cubicle. We had explained at the time that we weren’t able to carry out this installation as we were fully booked out on full bathroom installations. I find it strange that you would wait a year and a half to leave this review and also why you would t discuss this with us prior to leaving the review. Thanks, Tim
martin burn
martin burn 2024.11.28
     
We've had our bathroom and en suite done now for about 4 months now, and I have to report both my wife and I are over the moon with them, we visited the showroom to get some ideas and everyone was helpful, we decided to go ahead with our chosen projects and our fitting team arrived to do the work, a shout out to Ralph and Jack here who completed our bathrooms in two weeks, great lads they done a fantastic job, and thankyou to the electricians as well who were excellent, all in all I have no problem recommending this company.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.12.15
Hi Martin, thanks so much for the excellent review. It’s very much appreciated. Wishing you all the best. Cladwise.
paul youngs
paul youngs 2024.11.11
     
Excellent job from start to finish Steve and Craig were fitters can not fault 5 stars all round thanks
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.11.12
Hey Paul. Thanks very much for your review. We are glad that you have been so happy with everything. Thanks again.
Philip Johnson
Philip Johnson 2024.10.12
     
Wow , we were recommended to visit Cladwise by our neighbour and we are so pleased that we did, from our vey 1st phone call we felt comfortable with this growing business. We visited the showroom to discuss our needs with Tim and to look at the product range available which was a delight , we arranged for Tim to Survey the bathroom and a 2nd meeting was arranged at the showroom to confirm our chosen products and of course the end price, once agreed a date was in the diary for fitting , We looked forward to it with anticipation , the Bathroom Fitter Wayne arrived and from the very 1st minute we knew we were in good hands, Wayne is a real proffessional tradesman who cares about what he does and treats the job as if he was doing it in his own home, we cant sing his praises enough , its a pleasure to have Wayne in our home working with us , the work was completed in 5.5 days and we are overjoyed with the completed project, thanks so much Wayne and of course big shout outs to everyone we met at Cladwise : Tim , Kelley, Shelley and i think it was Jimmy who delivered the bathroom fittings etc, everyone of the TEAM have been so helpful, we are so happy we are now getting the downstairs cloakroom renewed by who else , of course CLADWISE, good luck going forward Guys.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.10.14
Thank you so much for that wonderful review. We are over the moon that you are so pleased with the service you received and with the bathroom that’s been installed. We will pass on your comments to everyone. Kindest regards, Tim
Yasmeen Bibi
Yasmeen Bibi 2024.07.12
     
From consultation to booking - no issues - Tim was fantastic and helpful 5 stars for that. However 2 stars are due to the fitting and carelessness. The bathroom wasn't checked when it had been finished off. Faulty parts - the toilet flush wouldn’t stop running it got replaced straight away the next day. The flow pipe in the back garden hadn’t been added. They had to come back out to add the flow pipe in the back to make it long. The shower head nozzle was not sprayed in the correct direction, this got replaced on another occasion. Laminte floor fitted had a chip - they came back and added adhesive to cover it. Finishing off the bathroom was not clean. Panels left chipped. Metal trim added to the end of the flooring, came off a week later. We paid for a budget bathroom which was still over 6k but the finishing was not great. Also had issues with the electrician who didn’t want to take any responsibility on his finishing either, when tested the electrics to get the works certified we found out the ohms was too high which had to be adjusted by our own electrician. As a company you should be following up and checking the overall fitting of the finished product.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.07.13
Hi Yasmin, firstly I would like to say that You feel we only deserve a two star in relation to this install. Initially we came to your property to carry out the work and found that the bathroom in the flat stairs had a very severe leak in which we had to postpone the installation in order to allow that to be sorted before we could carry on and we were back-and-forth to your property and bent over backwards to assist you in any way possible. I spent time writing out a full report for the insurance company again to assist you with resolving this issue with your upstairs neighbour. The issue with the electrics was raised with you at the very start a fault that was pre-existing and was not related to the work that we were carrying out. If in fact there was a loose connection with the lighting circuit our electricians installed, we did say that we would come out and have it rectified but you decided that you did not want our electrician to return, hence not allowing him to correct any issue that may or may not have been there but due to not being able to return, we were unable to test the lighting circuit that we had installed within the bathroom. You had an electrician in there carrying out a rewire, Who I feel tried to pass the buck on to our electricians, however, I suppose that we will never come to an agreement on this.
As for the handset it was one rubber nipple that was slightly wonky on it so we replaced the handset. This is not something that affected the use of the bathroom in anyway or the use of the shower but rightly so it wasn’t correct so we replaced the part. The hole in the cladding is something that you have never mentioned to us as yet and this could have happened at any point after the installation was complete as you had other trades within that area constantly while other work was being carried out within the property. If you had mentioned the issue with this piece of Cladding, we would have rectified this.
As for that the waste pipe outside the Fitter hadn’t realised that the original pipework was sitting short of the drain. This was not something that we had installed. That was an item that was already in place. However once you had raised this issue, the fitter extended the original pipework to run across to the drain. Finally, we always clean the bathrooms after we have carried out an installation. I will raise the fact that there were numerous trades in the property during and after the installation carrying out dusty and dirty work which may explain why things weren’t quite as clean as they would normally have been.
Once again, we’re sorry that you feel that it only warned a two star after all the effort that was put in by the whole team at Cladwise.
Lewis Taylor
Lewis Taylor 2024.06.29
     
Quality service and products.
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.07.02
Thanks Lewis. Appreciate that
Kay Newton
Kay Newton 2024.06.14
     
I’m over the moon with my bathroom the two lads done a fantastic job never stopped from start to finish thank you so much
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.06.17
Hi Kay, thank you for taking the time to leave a review. It’s very much appreciated. We’re so glad that you’re happy with the new bathrooms. 😊
Alma Gaskell
Alma Gaskell 2024.05.28
     
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.05.28
Hi Alma, thank you for leaving a review. It’s very much appreciated and if there is anything that we can do to improve our service for you next time please let us know. Kindest regards, Cladwise.
Nicola Benson
Nicola Benson 2024.03.06
     
Absolutely amazing service from Tim and the Team, from designing to installing our new bathroom and en suite shower. They helped to get us exactly what we wanted for the budget we had and we completely trusted them to carry the work out while we were on holiday, we had the most amazing surprise when we retuned to find the whole thing finished and left tidy. Thanks to all involved, we will be using you again in the future!
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.03.18
Hi Nicola, so pleased you’re happy with the bathrooms and thanks for taking the time to leave us a review. Thanks also for choosing Cladwise. 😊
Pauline Mole
Pauline Mole 2024.03.01
     
Would like to thank Tim from Cladwise for helping me choose my new bathroom and Nathan for the excellent job he did installing it they were both very professional and friendly. I love my new bathroom the quality and finish is excellent. I would recommend Cladwise to anyone that requires a new bathroom.Thank you
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.03.02
Hi Pauline,
Thank you so much for taking the time to leave a review. We are so glad you love it and thank you again for choosing Cladwise. 😊
Dawn Mundy
Dawn Mundy 2024.02.29
     
Would like to say a massive thank you to Cladwise for our bathroom. Excellent service from everyone Tim for measuring , Kelly helping and advising us and Shelley for keeping us updated. A massive thank you to Ralph & Jak who installed bathroom they were excellent and can’t thank them enough. Would highly recommend Cladwise Thanks again Dawn & Derek Mundy
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.02.29
Hi Dawn and Derek, thank you so much for the lovely review and we are so pleased that you love the bathroom. It’s been a pleasure working with you on this project. 😊
Liam Briercliffe
Liam Briercliffe 2024.02.14
     
Reply from Cladwise Bathrooms Ltd. Bathroom Design, Installation and Supplies 2024.02.16
Hi Liam. Could you give us an explanation of why you gave us a 3 star review? You have never been to our showroom or been a customer of ours. ??

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