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I hired these guys to store my boat for the winter. Worst experience of my life. They stored the boat so poorly that my boat fell which resulted in massive damage to my boat. 5 boats in total ended up falling over due to their negligence. They didn't notify me that the boat fell, wouldn't answer my calls or my texts and won't refund my money I paid for them to launch my boat in the summer.
These guys are shady and are professional scammers.
Worst experience of my life
Reply from Cityscape Charters - Toronto Boat Rentals
2022.09.16
Dear Sarv Rental, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance.
ALL guests boarding any boat from Cityscape Charters need to sign an electronic waiver. Our team took a few days to look yours, but your name didn’t appear in any booking completed this year, so it doesn’t look like you were aboard any of our vessels.
Please reach out to info@cityscapecharters.ca with any further details about your charter (booking number, day, time or boat), comments, concerns you wish to share so we can address the situation. We would love to make things right should you give us a chance.
ALL guests boarding any boat from Cityscape Charters need to sign an electronic waiver. Our team took a few days to look yours, but your name didn’t appear in any booking completed this year, so it doesn’t look like you were aboard any of our vessels.
Please reach out to info@cityscapecharters.ca with any further details about your charter (booking number, day, time or boat), comments, concerns you wish to share so we can address the situation. We would love to make things right should you give us a chance.
Very slow
Reply from Cityscape Charters - Toronto Boat Rentals
2022.09.16
Dear Shams Yousif, Cityscape Charters set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for letting us know about your experience.
We would like the opportunity to talk and investigate your feedback further.
ALL guests boarding any boat from Cityscape Charters need to sign an electronic waiver, and your name didn’t appear in any booking completed this year, so it doesn’t look like you were aboard any of our vessels.
Please reach out to info@cityscapecharters.ca with any further details about your charter (booking number, day, time or boat) so we can better address this issue and resolve it promptly and accurately.
We would like the opportunity to talk and investigate your feedback further.
ALL guests boarding any boat from Cityscape Charters need to sign an electronic waiver, and your name didn’t appear in any booking completed this year, so it doesn’t look like you were aboard any of our vessels.
Please reach out to info@cityscapecharters.ca with any further details about your charter (booking number, day, time or boat) so we can better address this issue and resolve it promptly and accurately.
My now fiancé surprised me with a proposal on the dock side and a boat ride after! The staff were very accommodating and very friendly! Without there amazing service my proposal wouldn’t have gone as smoothly! I would 100 percent recommend them to anyone and everyone looking for a good time on the water!
Reply from Cityscape Charters - Toronto Boat Rentals
2022.09.16
Dear Sonia, thanks for leaving us such a wonderful review. We are thrilled that you had a good experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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This company paid attention to detail. The Captain was amazing. The journey was smooth & interesting. I will definitely be coming back
Reply from Cityscape Charters - Toronto Boat Rentals
2022.07.01
Thank you so much Remi for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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I booked my friend's birthday with Cityscape. I had no idea what to look for when it comes to chartering a boat but came across the website and loved that you had a choice of boats AND a photographer if needed! One stop shop! My experience was smooth and easy from the first phone call where I had lots of questions which were patiently responded to. When it came to the big birthday celebration Cityscape did not disappoint. Every one of the guests had a great time and we felt safe and we'll taken care of. In fact, I am looking to use them again for my girlfriend's bachelorette party.
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