EDIT - the reason I wrote this review is because they have done absolutely nothing about this when I raised a formal complaint. They came onto respond to this Google review, and to that I say they removed me as a customer and engaged in emotional abuse saying that their nurses are not comfortable to be in a room with me. None of them complained until I complained about a nurse. This is so childish. I have not received an apology for their behaviour.
I have got Botox here about 4 times. 2 of them were great, with excellent staff. One was a bit rude and did not treat me like a patient, more like an item in a factory line. Very rude and cutting attitude.
The last time I went, the nurse was rude from the get go. She blinded me with a light over my face, and as I lay there blinded asking to remove the light for a minute, she said "I have 20 year experience of doing this and I need this light here, right now". Not true BTW. There is no need for the light for this procedure. Absolute shocking lack of care, and then lying to the patient about it. No apology, no sympathy.
I asked to get up for a minute. She was not appropriately responsive to this but just ignored me and jabbed at my face with her fingers. I went to reception and politely asked that another person does the treatment.
The receptionist got aggressive/defensive, and I was removed as a patient with a refund for services I had already paid for.
I complained to management, and they started to bully me making accusations that the staff feel "unsafe" with me like I have done something to them.
What is shocking is that they could just apologise.
2/4 of the nurses who treated me did not have adequate skills or sensitivity to work with people.
Hi, Jonnza! Customer service and customer satisfaction are of utmost importance to us. We apologize for the recent experience you had, as we aim to provide a first-class experience to each of our customers. We take your feedback seriously and will take steps to improve the quality of our customer service.
I had an outstanding experience at Citi Clinic. The staff was incredibly friendly and attentive from the moment I walked in. The clinic’s atmosphere was clean, welcoming, and well-organized. The medical professionals were knowledgeable, and they took the time to address all of my concerns, ensuring I felt comfortable throughout my visit.
Moreover, the clinic’s efficiency was impressive. I didn’t have to wait long, and they managed appointments effectively, respecting my time. Their commitment to patient care truly stood out. I left Citi Clinic with the assurance that my health was in capable hands. I highly recommend Citi Clinic for anyone seeking top-notch medical care in a friendly and efficient environment.”
Hi, thank you for your review. 😊 Your are warmly welcome again!
Olen ostanut verkosta lääkärin laittamana yhden alueen botoxin (noin 160e) vajaa vuosi sitten. En ole vielä käyttänyt sitä, koska mielestäni edellisessä laitossa oli tullut ainetta siten, että kulmat olivat hieman painuneet, joten odottelin aineen vaikutuksen katoamista. Ilmeisesti odotin liian kauan, koska aikaa varatessa sain kuulla, että maksu ei ole enää voimassa, mikä olisi pitänyt osata lukea sopimustekstistä. Mielestäni aika kohtuutonta, että koko raha menee hukkaan😡.
Hei, Katri! Olemme pahoillamme tapahtuneesta. Olemme pyrkineet tuomaan asian esiin selkeästi verkkokaupassamme näin: ”Käytä ostamasi toimenpide kuuden kuukauden sisällä ostosta.” Otamme kuitenkin palautteesi huomioon ja selkeytämme mainintoja.
Voit olla yhteydessä meihin myös firstname.lastname@example.org asian selvittämiseksi.
Very weird customer service. I found I was not the only one here. The nurse sounded very unprofessional and acted like automatic chatbot when I asked practical questions. They also refused to reveal which device they are using for the treatment, which is suspicious. The overall tone was very hostile. I wouldn't use such untrustworthy service.
Hello, we are sorry to hear about your experience. All of our devices used for our treatments such as lasers are shown on our website and each treatment description usually over goes what kind of laser is been used. Unfortunately most of our pages are not yet in english.
We are sorry to hear about your experience with our customer service, please note that sometimes it can be hard to hear and understand over the phone, nevertheless we hope you will have a good day. If you want to, you can still contact us via chat.
Проводилась лазерная процедура по удалению сосудов на лице. Результатом довольна.
Asiantuntevaa palvelua! Heti aikaa tilatessa tunsin itseni tervetulleeksi. Paikanpäällä erittäin ystävälliset, asiantuntevat sairaanhoitajat ja hoitajat. Hoidon jälki myös priimaa. Suosittelen lämpimästi!
The clinic is excellent! The doctor who assisted me is very attentive and able to answer all questions, and is very sincere about the procedures.Him is an excellent professional! The result was extraordinary! Very competent! I confess that it surprised! I recommend!
Hello! Thank you for your feedback. You are warmly welcome to come again. :)
Writing this review solely because I had the worst custom service experience of my life from a lady called Helena.
I've called during 2 different months to book an appointment and both times I was talked down to with an offensive tone and refused the right to book appointments.
I've never had any issues with other custom supports but they have a psycho working there.
Her attitude shows how little customers matter to this company.
Avoid at all cost
The other employees I've met are nice,
The problem is the customer service
Kävin 2 kerta siellä, oli tosi mukava paikka ja ystävällinen henkilökunnat:). Otin tänään tatuoinnin poisto laserilla ja hoito meni hyvin ja asiallinen hoitaja, suosittelen. Tokki se hoidon tulokset ei vielä näy ensimmäisella kerralla mutta kyllä varmasti varaan uuden ajan sieltä:)
Hei Merilla. Kiitos rehellisestä palautteestasi, olemme erittäin pahoillamme, ettei palvelumme vastannut tällä kertaa odotuksiasi. Jos haluat kertoa asiasta tarkemmin, jotta voimme viedä sen mahdollisesti eteenpäin asianosaisille ja kehittää toimintaamme jatkossa, voit halutessasi lähettää sähköpostia osoitteeseen email@example.com. Kiitos!
I can't speak for the procedures, but after multiple slow emails and having to repeatedly ask to even book a consultation, the reply I got was unprofessional and uncommunicative. I'll take my business elsewhere.
Thank you for your message. We are extremely sorry if you have not received the desired answers to your questions and have had to wait for too long. We will learn lessons from the feedback and answer you better if you wish, if you want to get more info about our procedures by email: firstname.lastname@example.org
All consultation bookings can be done by calling on our customer service on +35 8201 777 288 during normal business days. Unfortunately we don’t do any bookings via email.
Äärimmäisen tyytyväinen lopputulokseen. Erityismaininta Jarkolle. Ammattitaitoinen, osaava, ystävällinen ja rento. Toimenpide oli nopea ja kivuton. Iso kiitos!
Helsingissä upeat puitteet, loistava sijaiti ja jatkuvat tarjoukset houkuttelevat vierailemaan ehdottomasti uudestaankin.