Walked in on a Friday night, sat at the Bar, 10 min later’ no service. As we walked out’ told the hostess’ as she was sitting on a bench while playing on her phone.
“Apparently nobody must be working tonight’ nothing” her reply while not even getting up or putting her phone down was “ Really?”…..
Will absolutely never go back or recommend.
Got seated and no one acknowledged our presence. We had to flag down the hostess to let her know no one had been by. Another ten minutes passed and the waitress helped a table that had been sat two minutes earlier. When asked for a manager, come to find out it was the man that was watching March Madness instead of helping his waitress out with a large party. One party of 10+ in the restaurant and only three other tables including ours. Sad that management could not help his staff out instead of watching the basketball game. No wonder he could “not see what was going on”
Katie, we’re sorry the visit did not go as expected and that the service and attention you received were not what they should have been. You’re welcome to reach out to Guest Relations at hey@chuys.com if you want to share anything further. Should you email us, please remind us it was the Carmel Chuy’s and include the name shown on your review.
Hi Juliana, we apologize for the portion size of chicken you received with your meal from us. If you want our Guest Relations team to connect with you about this, please email hey@chuys.com and include your review name and the location you wrote about.
Thanks for leaving us a rating, but it looks like we have room to improve. If you'd like to share some details about what went wrong, please send us an email at hey@chuys.com. Be sure to let us know the name your review is posted under and the restaurant location.
R. Farr2026.02.15
Very disappointing we had chicken fajitas which can be described as one step above Taco Bell. Food arrived quickly but not in a good way. The chicken was precooked like Tyson's Chicken strips and over chard. The the jalapeno Ranch dip was good but nothing authentic no chunks of jalapenos just some powdered mix.
R. Farr, we apologize that the visit fell short and that the fajitas and Creamy Jalapeno were not what you anticipated. Your feedback matters. If you wish to share more, Guest Relations can be reached at hey@chuys.com. Remind us you dined with us in Carmel.
judi coffey2026.02.13
I have given this place more chances than it deserves. Good chips, salsa and margaritas but service is always bad and food is just passable. Last night waited an hour and half for our food order for 2 kids and 2 adults. Had to take it to go when it finally came out.
Judi, we apologize for the service issues and the extended delay you faced during your visit to Carmel. We’re glad the chips stood out and would welcome it if you chose to continue the conversation with Guest Relations at hey@chuys.com. Please include the city of the Chuy’s where you dined.
Yes!! The Green Chile Fried Chicken is Tex-Mex at its finest! 😋 We appreciate you showing out Carmel team some love, Charlotte.
Jerry Pardue2026.01.28
The Queso and Green Chile Fried Chicken were soooo good!
It used to be called Elvis Fried Green Chile Chicken I believe. They put it back on the menu and I am loving it!
Same great taste!
Service was excellent..server was polite and efficient. Laid back atmosphere..sat in a cozy booth. I will be back! Thanks for the Great Dinner Experience!
Kortevia, we’re sorry no one checked on you or took your order. Your feedback is important to us. If you'd like to discuss further, please reach out to hey@chuys.com and remind us you dined with us in Carmel.
BRITTANY HUDNUT2026.01.13
One of our favorite places for our annual birthday dinner. The food is always great. The atmosphere is very unique and the decor is super fun to look at. Jalapeño ranch is LIFE!
Verified Company
