Verified Company
If you value your time, money, or sanity — stay far away from Central Texas Auto Care!
I was a loyal customer of CTAC for over a decade, but after spending $2,324.57 this year trying to get a simple “check engine” light fixed, they installed a defective catalytic converter, charged me for additional parts and labor (likely unnecessary), gave me weeks of excuses, treated me terribly, and ultimately refused to honor their own warranty.
Every visit, their mechanic promised “this will fix it” — but the light came back on within hours. After three rounds of parts and charges, I had the Jeep diagnosed elsewhere — the real problem was the defective catalytic converter they had installed.
I gave CTAC multiple chances to correct this — but instead they stalled, lied about shipping delays, and their staff became openly hostile. They finally told me they would not replace the part or honor their own 36-month/36,000-mile warranty — and told me to take my Jeep elsewhere.
After more than $2,300 wasted, CTAC left me with the exact same problem I came in with — and worse, I still couldn’t pass inspection.
CTAC is not the honest shop it once was — and I will never return. You shouldn’t either.
Reply from Central Texas Auto Care
2025.06.24
Mr. Burns, while we always welcome feedback — even when it's critical — the full context must be shared accurately.
Over the course of your visits, our team performed diagnostics and multiple repairs with your full approval at each step. All parts were installed in good faith, based on the diagnostic data available at the time. The catalytic converter installed was brand new and came from a reputable supplier. After you reported an issue, we attempted to source a replacement part under warranty. However, unforeseen supply chain challenges delayed that process.
Despite these challenges, we still extended a refund for the full cost of the catalytic converter — even though you retained the part — and also refunded labor that was never originally charged for. This refund was processed in good faith, not as an admission of wrongdoing.
What your review does not mention is your conduct during this situation. Unfortunately, you used profanity and became verbally abusive toward our staff — including a call where you cursed at and screamed at our service advisor. No matter the circumstance, we will never tolerate abusive behavior toward our employees. At that point, we made the decision to no longer service your vehicle.
Ultimately, you were refunded $820.55 — for a part you still possess and labor you were never billed for — resolving this matter far beyond what most shops would consider reasonable. We acted with integrity throughout this situation, and while we regret that it ended on these terms, we stand by our team and the professional way in which they handled this case.
We wish you the best with your vehicle going forward.
— Central Texas Auto Care
Over the course of your visits, our team performed diagnostics and multiple repairs with your full approval at each step. All parts were installed in good faith, based on the diagnostic data available at the time. The catalytic converter installed was brand new and came from a reputable supplier. After you reported an issue, we attempted to source a replacement part under warranty. However, unforeseen supply chain challenges delayed that process.
Despite these challenges, we still extended a refund for the full cost of the catalytic converter — even though you retained the part — and also refunded labor that was never originally charged for. This refund was processed in good faith, not as an admission of wrongdoing.
What your review does not mention is your conduct during this situation. Unfortunately, you used profanity and became verbally abusive toward our staff — including a call where you cursed at and screamed at our service advisor. No matter the circumstance, we will never tolerate abusive behavior toward our employees. At that point, we made the decision to no longer service your vehicle.
Ultimately, you were refunded $820.55 — for a part you still possess and labor you were never billed for — resolving this matter far beyond what most shops would consider reasonable. We acted with integrity throughout this situation, and while we regret that it ended on these terms, we stand by our team and the professional way in which they handled this case.
We wish you the best with your vehicle going forward.
— Central Texas Auto Care
I have been bringing my car to Central Texas Auto Care for years, and they have always provided excellent service. Most recently, I had an unexpected issue during some bad weather, and they got my car in right away, diagnosed the problem quickly, and had it fixed the same day. Their team is friendly, professional, and truly cares about their customers. The technicians are thorough and explain everything clearly. I always feel confident leaving my car in their hands. Highly recommend them for auto care needs! Also a big shoutout to Dannie who is incredibly thorough and to Tiffany who made the whole process smooth and stress free.
Reply from Central Texas Auto Care
2025.06.24
Thank you for taking the time to share your experience. We’re glad we could get your vehicle in quickly, diagnose the issue, and complete the repair the same day—especially during tough weather conditions. It’s great to know that you feel confident in the work our team provides. We’ll make sure Dannie and Tiffany know their efforts were noticed and appreciated. We value your continued business and are here whenever you need reliable auto care.
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Long time customer sending five different cars to their shop for regular maintenance or repairs. Shop does honest work and can fix any issue cheaper than taking to a dealer. Great one stop shop for all!
Reply from Central Texas Auto Care
2022.03.28
Gerry, Thanks for choosing Central Texas Auto Care for you Mobile One oil change and Tire Rotation, Will see you soon.
I will never go to another auto shop other than here. Honest and fair. Super friendly. I love this place
Reply from Central Texas Auto Care
2025.06.24
Thank you for your loyalty and trust in us! We’re glad to hear you’ve had a positive experience and that you value our honesty and fairness. We appreciate your support and look forward to helping you with anything your vehicle needs down the road.
Been coming to Central Texas Autocare for years now! They always have great deals on oil changes & have great customer service. Highly reccomend 👍🏻
Reply from Central Texas Auto Care
2025.06.24
Thank you for being a longtime customer! We're glad you’ve been able to take advantage of our oil change deals and that our team continues to provide great service. We appreciate the recommendation and look forward to seeing you again!
I have recently went to have repairs done on my Mazda. I have been very happy with the work done. The mechanic spoke to me and explained the issues. That way I understood what was wrong. The front desk was professional and clearly told me my options. I would definitely go back to them. Cody, Krystal, and Jeremy are honest and very helpful.
Reply from Central Texas Auto Care
2021.01.27
Thank you Roderick, We appreciate you choosing Central Texas Auto Care for your vehicle maintenance needs.
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This is the best shop in town. These guys always take care of me no matter what money pit I bring them to fix. Highly recommend!
Reply from Central Texas Auto Care
2025.06.24
Thanks for the great review! We’re always here to help—no matter what kind of challenge rolls into the shop. We appreciate your recommendation and your trust in our team!
I used central Texas auto care through repair pal as part of maxcare. Tiffany was great at communicating with me the timeline as things went on. They handle everything on there side and we're great! Acton is very knowledgeable and experienced! Highly recommend
Reply from Central Texas Auto Care
2025.06.24
Thank you for sharing your experience! We're glad to hear that working with us through RepairPal and MaxCare went smoothly. Tiffany did a great job keeping you updated, and we're happy Acton’s knowledge made a difference. We appreciate the recommendation and are here anytime you need us!
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Great customer service! I took my car in for brake inspection and turned out my brakes were good. Thank you Jesus 🙏🏼 However my car was making a squeaky noise when hitting bumps and speed humps so they test drove it and found my suspension/ball joints were bad. Replaced same day! Car is driving so much better now. Thank you to Danny (owner) and Tiffany for all of your help. 15 out of 10 for me!!
Reply from Central Texas Auto Care
2025.04.25
We truly appreciate you sharing your experience with us. It's great to hear that our team was able to thoroughly inspect your vehicle, identify the suspension issue, and resolve it all on the same day. Thank you for your kind recognition of Tiffany’s service—she’ll be happy to hear it. We're here for you anytime your vehicle needs attention.
The CTAC Team
The CTAC Team
I recently had to go to CTAC for a device to be installed from one vehicle to another and I cannot rave about this shop enough. Tiffany was so kind, patient and sweet and constantly kept me updated and was fantastic at communication throughout the entire process. Dannie was the mechanic who worked on both my vehicles and again was very kind and considerate and made the whole experience the best it could be.
Beyond fair pricing and conveniently located, I highly recommend Central Texas Auto Care and Tiffany and Dannie will take excellent care of you!
Reply from Central Texas Auto Care
2025.04.25
Nicole, thank you very much for taking the time to share your experience. We're pleased to know Tiffany and Dannie were able to provide excellent service and clear communication throughout your visit. It's our goal at Central Texas Auto Care to deliver quality, fairness, and convenience every time. We appreciate your recommendation and look forward to assisting you again in the future.
The CTAC Team
The CTAC Team
Best car experience I've ever had! Dannie was honest, straight to the point, and cared about me being able to get around. Reasonable prices and very quick. I'll definitely be back of I need ANYTHING else for my car 💯👌🏾❤️
Reply from Central Texas Auto Care
2025.04.25
We’re beyond grateful for this incredible review. Thank you for trusting us—and a huge shoutout to Dannie for delivering the kind of care and honesty we’re proud of. It means so much to know you had your best car experience with us. We’re always here whenever you need us again! ❤️🙏🏾
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They deserve zero stars. My sons truck was there for over 6 weeks for a repair he said would take two weeks. Then in week 5, the owner forged my name on the receipt so the warranty company would pay him the $4,000 for repairs but the repair wasn't complete and we didn't get the truck back until 5 days after he got paid. Very dishonest and against the law to forge someone's name and receive payment for repairs that weren't complete.
Once we did get the truck back the owner denied forging my name, even though the warranty company had proof. The warranty company must have a signed invoice in order to pay and i didn't sign it because the truck wasn't done yet. So, someone other than me signed the invoice. On top of that the truck still had issues after we got it back, which included an oil leak it didn't have when we brought it in initially. We had to take it back 3 more times in the span of two weeks because the truck still had issues in addition to the oil leak. After the 3rd time, it was still leaking oil so we gave up with them and realized we'd need to take it somewhere else and spend more money. Turns out it had bolts missing from the oil pan and it wasn't sealed properly. Poor work and more money out of my pocket! This was the worst experience I've ever encountered with a repair shop and I would never recommend taking my vehicle to them.
This company was amazing. I have an interlock device that was giving me so much trouble and they helped me so much with communicating with the company. I had to leave town for work as soon as possible and they had to install a new device in my car. They made sure to get everything done as fast as possible and get me on the road. AMAZING customer service and AMAZING quality of work. I’m so appreciative and they made my life so much easier. I will continue to bring any business I have to them and recommend them to all of my friends. 10/10
Reply from Central Texas Auto Care
2025.04.25
Ashley, Thank you for your kind and detailed review. We understand the urgency and challenges that come with interlock device issues, and we’re glad we could support you through the process efficiently. It’s always our priority to provide top-tier service and workmanship, and we're grateful to be your trusted shop moving forward. We look forward to continuing to serve you and your referrals.
Fast service and great communication. Saved me a ton of money over the dealership service
Reply from Central Texas Auto Care
2025.04.25
Woohoo! 🙌 We're so glad we could save you some serious cash and get you taken care of fast! 😊 Clear communication and honest pricing are huge priorities for us, and it’s awesome to hear it made a difference. Thanks a ton for the shoutout—come back anytime! 🚗💸
I wanted to take the time to leave a review because this is surely not the first time that I have had excellent customer service from this place. If you are looking for an honest, dependable, and trustworthy place to take your vehicle, Central Texas Auto Care is the place. I took my truck in early one morning without an appointment thinking I would have to be in limbo for a while, but Josh took my truck in and got it fixed and out of the ship in just half a day. Some Auto shops (especially dealerships) want you to fill out pages of paperwork before you can even get on the books up to weeks in advance. Central Texas Auto Care is a common sense, skilled, trustworthy, and excellent customer service. They are always super busy, but they never make you wait. I honestly don't know how they do it. I've used them for years now and I highly highly highly recommend them to everyone. They also won't rip you off on price. Their price is always well below any quote from other auto shops. Save yourself any further heartache and take your vehicle to Central Texas Auto Care.
Reply from Central Texas Auto Care
2025.04.25
Eric, Wow!! This review seriously made our day! 😄💛 We’re so glad you’ve been coming to us over the years and that our crew was able to jump in and help right away! It means a lot that you notice the hustle and heart we put into every job, even on our busiest days. Thank you for always trusting us and spreading the word. You're awesome!! 🚗👏🙌
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