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Reviews (196)
Lucy C.
2023-09-18
I had Central Texas Auto Care take care of my yearly safety inspection. They were quite busy today, and in their communications with everyone waiting on service, I found them straightforward, transparent, fair, and efficient. I would go here again.
Diane Watson
2023-09-05
Staff is always helpful! Nice to have an auto care business that clearly explains everything and also lets me know if something will need attention very soon. They never push to take care of all you auto needs at once which helps me plan expenses! Thanks Cody, Krystal & Jeremy
Natalia Hornsey
2023-09-02
Love Love Love ... Literally the coolest bunch of guys i've come across.. Cody is just the sweetest kindest man ever . He listened to me talk and understood my situation . You can tell this man was raised right. I have had the most horrible experiences with mechanics in the past . So much so that just less than a week ago my car was literally beyond repair and I had to purchase a new vehicle . Cody made me feel comfortable and welcomed and went above and beyond to help me with my car today . He was open and honest and took the time to explain things to me . This guy knows his stuff and i'll always come back for as long as this guy works here .. my car didn't smell like cigarette smoke. I didn't have a oil all over the place. They were kind enough to put a paper mat on the floorboard and kept everything nice and clean . So glad I found him . I will forever ask him about my car before anyone else .
Natalia Hornsey, We're absolutely delighted to hear about your fantastic experience with Cody and our team. It warms our hearts to know that we've been able to change your perception of mechanics and provide you with a positive and transparent service. Cody's and our team's dedication to their work and his exceptional customer service skills are truly remarkable. We look forward to being your go-to choice for all your vehicle needs, and we're here whenever you need us. Safe travels, and thanks for choosing Central Texas Auto Care.
Alan Smith
2023-08-29
Cody Doris is a rockstar doesn't try to up sell you ... Thank you Cody
Allen,Thank you so much for taking the time to share your 5-star review of Central Texas Auto Care and our rockstar employee, Cody Doris! We truly appreciate your feedback. It's wonderful to hear that Cody provided you with a great experience and that he didn't try to upsell you. We pride ourselves on providing honest and trustworthy service, and Cody's dedication to this certainly commendable. If you ever need any further assistance with your vehicle or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future.
Safe travels and thanks again for choosing Central Texas Auto Care!
Ryan Lipscomb
2023-08-06
Can not say enough about the care and attention to detail Central Texas Auto Care gave us! We are more than pleased with everything we experienced from the initial diagnostic (complete vehicle assessment) to the completion of repairs and check-out. Cody and the rest of the crew there made us feel welcome and made sure we got what was needed for our 2012 Jeep Liberty. They gave us honest, concise recommendations and no pressure/upselling to do more than what was needed. Highly recommend!
Thank you for taking the time to share your wonderful review! 🌟 We're absolutely delighted that Central Texas Auto Care provided you with top-notch service from start to finish. It's fantastic to hear that our team made sure to meet your needs without any pressure or upselling. Your recommendation means a lot to us! Feel free to drop by if you have any more automotive needs. Take care and enjoy the road ahead! 🛣️
Connie C
2023-08-04
The guys at Central Texas Auto Care were fantastic! I brought my car in with a leaking transmission pan and warped brakes and they fixed it in record time so I could get on with my move across country. The car runs great, and we made it safely! Thank you for your constant communication and attention to detail guys! I definitely recommend them!
Connie, Thank you so much for sharing your feedback about your visit to Central Texas Auto Care! 🌟.
We're really pleased that we could quickly address the leaking transmission pan and warped brakes, ensuring a smooth move across the country for you! 🛣️
It's always our goal to provide excellent communication and meticulous attention to detail. We're so glad we could meet your expectations! 📲🔍
Wishing you smooth and safe travels on your cross-country journey! Don't hesitate to reach out if you ever need our assistance again. 🛤️🌠
Meagan Stewart
2023-08-02
The crew at the Central Texas Auto Care accepted my vehicle, despite days of waiting at other shops and dealerships, and fixed my broken window in a day. They cared! And so swift, in this hot weather.
My job requires I use my personal vehicle, so extra grateful for the quick turn around time!. Thank you CT Auto Care, for service worth a drive.
Meagan, We're overjoyed to have been able to assist you with your vehicle at Central Texas Auto Care! 😊 It's wonderful to know that we could provide a swift solution for your broken window, especially in the heat. We understand the importance of your personal vehicle, and we're delighted to have met your expectations with a quick turnaround. Thank you for your kind words and for choosing us for your automotive needs. Safe travels, and don't hesitate to come back if you ever need our services again! 🚙🔧
Agong Wang
2023-06-12
Agong, Thank you for choosing Central Texas Auto Care for you Vechile Inspection.
Vickye Fox
2023-06-05
Brought 2 of our cars for inspection. Manager Krystal Hill and staff were so friendly and professional. Great experience. We will bring our cars back for auto needs.
Vickye,Thank you for choosing Central Texas Auto care for your State Inspectrions and for taking the time to share your positive experience with us! We are thrilled to hear that your recent visit for car inspection was met with friendly and professional service from Manager Krystal Hill and our staff. Delivering great experiences to our customers is what we strive for! Your trust in us to handle the inspection for both of your cars means a lot, and we're honored to be your go-to choice for your auto needs. Rest assured, we will continue to provide you with the same high-quality service in the future as well. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help you! Thank you once again for your kind words and for choosing our services. We look forward to serving you and your cars in the future!
Jay Thomas
2023-05-31
Been coming here for over 12 years. Today had an inspection done for my car. Great service by Jeremy and Krystal, quoted me an hour, but got it done in 30 minutes! Answered a lot of my questions regarding car detailing, and maintenance.
While I was there, I observed another customer do something a bit reckless and walk through the active car service area without permission. 9/10 times nothing likely will happen, however, car service shops are highly mechanical businesses, and people should not walk through the operating areas.
Nonetheless, Krystal professional acknowledged the customer to please consider their own safety and go around. The customer may have taken that as a shot to their own ego, but she was not wrong to ask, and she did it politely.
Keep up the good work, y'all!
Jay, Thank you so much for your loyalty and for choosing our car service for over 12 years! We're delighted to hear that Jeremy and Krystal provided you with excellent service during your recent car inspection. It's our goal to not only meet but exceed our customers' expectations. We appreciate your understanding and observation regarding safety in the service area. We strive to maintain a secure environment for our customers and employees alike. Krystal's polite request to the other customer was a necessary reminder to ensure everyone's well-being. Safety is our top priority! We value your kind words and will continue working hard to deliver exceptional service. We look forward to serving you for many more years to come. If you have any more questions or need further assistance with your car detailing or maintenance, feel free to reach out. We're here to help!Thank you again for your support and trust in our business
Shane Danner
2023-05-31
I used to pass up other shops to go to Central Texas Auto Care because of the excellent service they provided. That was far from the case last week when I went for an oil change. When I went to check in, I received very rude service - and watched the employee act the same to the two customers before me. Then, later that day my mother dropped off her car for an oil change and told me of her extremely poor interaction she had as well.
THEN - I received a follow up text today asking if everything was ok with my service - to which I shared that the work was fine, but the customer service was horrible - and their response was to defend it.
Did this place change ownership? To go from excellent to horrible in a fairly short period of time - and nowhere in between is crazy. And perhaps it was just one employee having a bad day - but until they are no longer working there - I will have to find somewhere else.
Shane, We are genuinely sorry to hear about the disappointing experience you and your mother had during your recent visits to Central Texas Auto Care. As a long-time customer, your satisfaction means a great deal to us, and we deeply regret that we fell short of your expectations. We understand the frustration you felt due to the abrupt change in service quality. Rest assured, we take your feedback seriously, and we are actively investigating the situation to address the issues you've raised. Our goal is to provide consistently excellent customer service, and we are determined to make the necessary improvements to regain your trust. We apologize for the follow-up text that seemed defensive. It was not our intention to dismiss your concerns. We appreciate you sharing your feedback with us, as it allows us to identify areas for improvement and make necessary adjustments in our team and training processes. Please know that we value your loyalty and the trust you have placed in us over the years. We would like to make it right for you and your mother. If you would be willing to give us another chance, we would be grateful for the opportunity to provide you with the exceptional service you've come to expect from us. Please reach out to us directly so we can personally assist you and ensure a positive experience.Thank you for bringing this matter to our attention. We are committed to continuously improving our services, and your feedback helps us in that process. We hope to have the opportunity to restore your confidence in our business.
Roderick Green
2023-05-25
Positive
Professionalism
Quality
I have recently went to have repairs done on my Mazda. I have been very happy with the work done. The mechanic spoke to me and explained the issues. That way I understood what was wrong. The front desk was professional and clearly told me my options. I would definitely go back to them. Cody, Krystal, and Jeremy are honest and very helpful.
Thank you Roderick, We appreciate you choosing Central Texas Auto Care for your vehicle maintenance needs.
Matthew Williams
2023-05-18
Krystal and Jeremy were awesome. Best customer service I've ever had and they did quality work for half the cost of taking it somewhere else. I would recommend anybody giving them a try. Krystal in the office is very knowledgeable and even helped me to understand some other things. Great job ya'll
Mathew, Thank you so much for sharing your amazing experience with us! We're absolutely thrilled to hear that Krystal and Jeremy provided you with exceptional customer service and delivered high-quality work on your vehicle. Providing top-notch service at a reasonable cost is what we aim for. We appreciate your recommendation and your confidence in us. Word-of-mouth referrals mean a lot to us, and we're grateful for your support in recommending us to others. Krystal's knowledge and willingness to assist you with understanding additional aspects are testaments to our team's commitment to going above and beyond. If you ever have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help you! Thank you once again for your kind words and for choosing us for your automotive needs. We look forward to serving you again in the future!
Hailey Ward
2023-05-16
Amazing quick job done for my Toyota Tacoma. MUCH appreciated!
Thank You for choosing Central Texas Auto Care for your Automotive Needs.
Ryan Vines
2023-05-12
Krystal was very helpful and friendly, service was speedy & efficient!
Ryan, Thank You for choosing Central Texas Auto Care.
Barbara Gray
2023-04-28
Barbra, Thank you for choosing Central Texas Auto Care for your customer supplied oil change.
Cameron Hawkins
2023-04-21
Krystal’s always very helpful, friendly, and will answer any questions I have. Her and Cody are credits to their industry.
Cameron, Thank you so much for taking the time to leave us a review! We are delighted to hear that Krystal and Cody provided you with excellent customer service. They are truly valuable members of our team and we will be sure to pass on your kind words to them. If you have any further questions, don't hesitate to reach out.
Leslie Walsh
2023-04-17
We love to bring our cars here. We trust the people who run this place to give us good service at a good price and not try to milk us. However, you might get someone to change your digital sign. CHAMG R cracks my kid up everytime I take them to school each morning.
Thank you for taking the time to leave us a review! We are thrilled to hear that you trust our team to provide you with good service at a fair price. We apologize for any inconvenience caused by our digital sign, but are glad to hear that it brings joy to your child's day! We appreciate your continued business and look forward to serving you in the future. If there is anything else we can do to improve your experience, please let us know.
Ben Parker
2023-04-13
Cody and crystal have been great to work with. 2001 f150, Mazda cx7 and Honda pilot are all well taken care of. We will be back.
Ben, Thank you so much for taking the time to leave us a review! We are thrilled to hear that Cody and Crystal provided you with great service and that your vehicles are well taken care of. We take pride in providing top-quality service to all of our customers and we are grateful for your continued patronage. If you need anything in the future, don't hesitate to reach out to us.
Haider Ali
2023-04-12
Central Texas Auto Care is a professional auto repair shop that can fix your vehicle real quick by exactly finding the fault to fix it. I also had oil change service here.