Dogsure.co.za & Catsure.co.za

Dogsure.co.za & Catsure.co.za Reviews

Excellent rating
5.0
109 reviews Verified
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Reviews (107)
Lionel van Blerk
Lionel van Blerk
2024.04.15
Full. five. stars.
Reply from Dogsure.co.za & Catsure.co.za 2024.04.15
Thank you for the review Lionel. We pled your case with our underwriters and managed to get the exclusions removed. We'll always aim for 5 stars!
rugslife
rugslife
2024.04.11
Reply from Dogsure.co.za & Catsure.co.za 2024.04.15
Thank you for the 5 star rating!
Kate Steyn
Kate Steyn
2024.02.08
Aisha from Flagstone was so incredibly compassionate and helpful in sorting my claim after we tragically lost our precious Alfie. She just took care of everything and I am so grateful. Amazing service and care.
Reply from Dogsure.co.za & Catsure.co.za 2024.02.09
Thank you for the kind words. We are so glad to help you with Alfie.
Fabio Bento
Fabio Bento
2024.02.07
Service is always good. Claims explained and settled within 5 days. Thank you Aisha for the great service.
Reply from Dogsure.co.za & Catsure.co.za 2024.02.07
Thank you for the review Fabio, we appreciate your feedback.
Kim N
Kim N
2023.12.15
Very fair pricing. Extremely responsive when I needed to make a claim - Aisha was so proactive she even reached out to the vet herself to get the quote for my dog's procedure and help get it pre-authorised. The claim was processed fairly quickly and reimbursed. Overall highly recommend :)
Reply from Dogsure.co.za & Catsure.co.za 2024.01.09
Thank you for your review Kim, we appreciate your recommendation and feedback.
Diana Sales
Diana Sales
2023.11.20
We are with Dogsure since roughly March 2014. When our dog now has this ear infection that we just could not shake off, and she had to get a "ear flush" done, this was a more costly procedure than anticipated. We contacted Aisha, our contact for our pet insurance to assist, and she has been so helpful and friendly and quick to assist with getting this pre-approved. They have been super amazing and THANK YOU Aisha for your help with this process.
Reply from Dogsure.co.za & Catsure.co.za 2023.11.20
Thank you for your review Diana, I am happy we could help you easily.
Elmien Stephanie Du Plooy
Elmien Stephanie Du Plooy
2023.09.11
Dogsure het my eise vir my boerboel, Iva vinnig en vriendelik afgehandel. Ek het binne 'n paar dae my geld terug gekry sonder enige drama. Baie dankie Aisha vir jou blitsige hulp.
Reply from Dogsure.co.za & Catsure.co.za 2023.09.12
Thank you for your kind words Iva. We enjoy being available to assist you and your furry CatandDogsure family members.
Alexandra Breet
Alexandra Breet
2023.08.08
Reply from Dogsure.co.za & Catsure.co.za 2024.04.15
Thank you for the 4 star rating Alexandra! Please let us know what we can do to make it 5 stars next time...
Katherine Mann
Katherine Mann
2023.05.22
I have had really great experiences with Dogsure since joining in 2017. Aisha is incredible - she is friendly, empathetic and very professional. Highly recommend.
Reply from Dogsure.co.za & Catsure.co.za 2023.05.22
We are grateful to have you as a pleased & long standing CatandDogsure family member. Thank you for taking the time to give us your input. It is appreciated.
Tatum Petersen
Tatum Petersen
2023.05.17
Super happy with the service received from Dogsure - I have 2 of my dachshunds insured with them, and they're always readily available to answer questions and settle any claims.
Reply from Dogsure.co.za & Catsure.co.za 2023.05.17
We are super happy with your review, thank you Tatum. We enjoy being available to assist you.
Ashleigh Burns
Ashleigh Burns
2023.05.12
Best insurance for your fur children. Never had any issues with claims. Professional and efficient!
Reply from Dogsure.co.za & Catsure.co.za 2023.05.15
We really appreciate your feedback Ashleigh and to have you with your fur children as a valued CatandDogsure family members.
Chantel Westraadt
Chantel Westraadt
2023.05.05
recommends
I am so thankful that I joined Cat & Dogsure. Aisha is just amazing in handling everything so promptly. I never expected to have to submit a claim in the first month of my policy and I felt horrible about it, but Aisha quickly assisted me while I was stressed out and my dog had emergency surgery. She told me the steps to follow and it was as easy as 123, my claim was submitted, approved and paid out within a few days. I will recommend Cat & Dogsure to everybody and I now can have much more peace of mind when it comes to veterinary expenses. Thanks again to Aisha and everybody else involved behind the scenes as well. You are all Awesome!
Reply from Dogsure.co.za & Catsure.co.za 2023.05.11
Thank you Chantel, Aisha is amazing!
Chantel Westraadt
Chantel Westraadt
2023.05.05
I am so thankful that I joined Cat & Dogsure. Aisha is just amazing in handling everything so promptly. I never expected to have to submit a claim in the first month of my policy and I felt horrible about it, but Aisha quickly assisted me while I was stressed out and my dog had emergency surgery. She told me the steps to follow and it was as easy as 123, my claim was submitted, approved and paid out within a few days. I will recommend Cat & Dogsure to everybody and I now can have much more peace of mind when it comes to veterinary expenses. Thanks again to Aisha and everybody else involved behind the scenes as well. You are all Awesome!
Reply from Dogsure.co.za & Catsure.co.za 2023.05.08
We are pleased to have put your mind at ease during your stressful experience. Glad to know that Gabby is much better now.
Brenda Burns
Brenda Burns
2023.04.20
Phenomenal level of care and efficiency.
Reply from Dogsure.co.za & Catsure.co.za 2023.04.21
Thank you so much for the feedback Brenda, we really appreciate your support.
Tamaryn Muniz
Tamaryn Muniz
2023.03.16
I have used other medical aids for my furbabies before and none of them hold a patch to Dogsure. The service from them, the care, the understanding, the compassion and the level of professionalism is over and beyond what we as South Africans are used to Then there is the cover you get. It is phenomenal and so worth the money You can’t go wrong with these guys
Reply from Dogsure.co.za & Catsure.co.za 2023.03.16
Thank you very much for taking the time to review us Tamaryn, we really appreciate it.
Jacky du Plessis
Jacky du Plessis
2023.03.13
I am impressed with the professional, prompt, uncomplicated and caring service provided by Dogsure - and am immensely grateful I chose them as my dogs medical insurance company. I highly recommend them and will gladly refer anyone looking for pet medical insurance to speak to Aisha, who is professional and caring.
Reply from Dogsure.co.za & Catsure.co.za 2023.03.13
Thank you Jacky for your review. We are pleased to care for you & your fur babies.
Kerri Leo
Kerri Leo
2023.03.13
Reply from Dogsure.co.za & Catsure.co.za 2023.03.13
Thank you for the 5 stars Kerri.
Aswill Horn
Aswill Horn
2023.03.09
Aisha and the Team are great, so happy I chose them!
Reply from Dogsure.co.za & Catsure.co.za 2023.03.10
We are happy you chose us too. Thank you Aswill.
M Mach
M Mach
2023.03.09
This is an insurance that definitely works! Been with them for three or four years. Since our cats are outdoors they tend to get into scrapes. Catsure pretty much started paying itself back after the first claim I had to make. We also get annual vaccinations, which Catsure covers, for our two cats since they might get contact with other cats that spread disease, so it really is worth it for us. Claim repayments are very quick and I've never had any administrative headache with our broker, Aisha. She just gets things sorted. I wish all service providers were like her!
Reply from Dogsure.co.za & Catsure.co.za 2023.03.09
Thank you so much. We enjoy helping with the scrapes and headaches.
Sandra Pienaar
Sandra Pienaar
2023.03.09
The best thing I ever did was join Dogsure. Extraordinary service! Aisha even follows up on my dogs wellness after a claim is logged. I feel that I have a personal relationship with Dogsure as I always deal with the same person. They really care! Besides that, the turnaround time for payments are amazing. I indorse them everywhere I go! Thanks Aisha and Dogsure. You have made a difference in our lives! Forever greatful.
Reply from Dogsure.co.za & Catsure.co.za 2023.03.09
We are so glad to make a difference for you. Thank you for sharing Sandra.