Verified Company
Adam Cary is not a good CPA and their customer service is just as bad. Had an issue with the IRS and was previous client of Glenn Millar's. Set up an appointment to talk to Adam, he never called, was told his other call went longer. We had a call at around 2pm, he didn't call me until after 5pm on the way to his kid's soccer game. Told me how important my call was. Ended up hiring him because I didn't know of anyone else. He and his office ended up screwing that up too. Thank goodness I found another CPA to help me out.
Office has gone downhill IMO since Glenn Millar retired.
الرد من carymillar.com
2024.05.03
Thank you for your feedback, Diana, and we are sorry that you feel this way. This office has not been engaged to do any work on your behalf since 2015.
On 5/2/2023, you called the office explaining the situation with the IRS.
On 5/3/2023, you had a phone call set with Adam at 4pm. Adam's meeting previous to the 4pm phone call with you did, in fact, go long, and Adam called you between 4 and 5pm on the way to a child's activity.
On 5/5/2023, a POA was sent to you for signature to allow the IRS to discuss the situation with this Firm.
On 5/8/2023, the POAs were received by you.
On 5/9/2023, we called the IRS, discussed the situation, and were informed that the situation was resolved.
The situation was created by a self-prepared tax return, and we did resolve it, per our conversation with the IRS. No additional notices were received by our office indicating that there was a balance due until March 2024. At that point, because the notice was related to an error in the self-prepared tax return, you were advised to pay the balance.
On 5/2/2023, you called the office explaining the situation with the IRS.
On 5/3/2023, you had a phone call set with Adam at 4pm. Adam's meeting previous to the 4pm phone call with you did, in fact, go long, and Adam called you between 4 and 5pm on the way to a child's activity.
On 5/5/2023, a POA was sent to you for signature to allow the IRS to discuss the situation with this Firm.
On 5/8/2023, the POAs were received by you.
On 5/9/2023, we called the IRS, discussed the situation, and were informed that the situation was resolved.
The situation was created by a self-prepared tax return, and we did resolve it, per our conversation with the IRS. No additional notices were received by our office indicating that there was a balance due until March 2024. At that point, because the notice was related to an error in the self-prepared tax return, you were advised to pay the balance.
Very professional and attentive to my situation. Followed through on verbal statements - took copious notes and got me the best outcome. Very happy with the service and staff - highly recommend them.
الرد من carymillar.com
2023.09.08
Thank you for the kind words, Mark. We were glad to help you with what you had going on.
Oversold and underdelivered. My experience with Adam Cary and his team was an overall negative one. The lack of communication was absolutely unprofessional and ultimately no service was rendered. I had to find a different CPA to file my taxes since Adam couldn’t deliver even months after the tax deadline. What a disappointment.
الرد من carymillar.com
2022.12.15
Thank you for your valued feedback. We would like to know which client this is, so that we can address your concerns. If you would like to call our office, we will be glad to speak with you.
This CPA office is wonderful . The office is comfortable, beautifully designed with client comfort foremost. The staff is friendly and completely competent. Adam is gracious and generous with his time, giving every client the very best customer service. His accounting work is accurate and complete. He has a heart for people and strives to meet their needs. It has been a great experience having this office serve my accounting needs.