Carmel Appliance Repair Reviews

They sent a guy Angel to my house who speaks zero english. It's not that he has trouble speaking English. He cannot speak English at all. He had to call someone to translate and she translated it incorrectly so I had no idea what was wrong with my washing machine or what needed to be done to fix it. And they still charged me $70. But when I called in they gave me a refund or they say they did we'll just have to see if it happened. I don't understand how they can think that someone that does not speak English at all would be okay to send to a house with non-spanish speaking people. They acted like it was totally normal. So I have another company coming over to look at my washing machine today.

They sub out work and are very expensive. Do not use them. Shady

AVOID AVOID AVOID. Called on a Friday and tech was out the same day. Told the washer pump was broken and that he didn't have the part on him. Would return the next day. No call and no show. Called Monday and they put me on the schedule between 4pm and 6pm. At 6:45pm received a call that they would not make the window and would be there around 8pm. I let them know that 8pm was too late as my kids are asleep by then,. Tech then texted a picture of his GPS showing him to be south of 465 south when we live on the border of Carmel and Westfield. He was no where close and had no way of making the time. "Tech" showed up at 7:35pm. It was a 2 door car without a logo. No branded attire. Offended when I provided him shoe covers to not track water (it was wet outside) into my house that we are currently showing to sell. We quite loud when doing the repair. Did not apologize for missing the appointment 2 days prior or for showing up after his appointment and no offer of a discount. Terrible service. AVOID AVOID AVOID

Very rude!!!

They charged me $220 labor for less than 30 minutes of labor on top of a $123 material charge. When I asked for an adjustment the company refused to adjust. Do not use this service.

Excellent, diagnosed my refrigerator found the problem ordered the part and had it up and running. Explained everything to me

Damaged our washer! The person out had no idea what was wrong and wanted to replace the wrong thing. Left all kinds of scratches on washer!

Absolutely laughable service. I have had to hound this guy as to whether or not he has the part to fix my washer. And if/when he is going to return. Keeps telling me he is going to "call you tomorrow". Total clownshow.

Refrigerator ice maker. Tech couldn't get the ice maker unit out due to ice. Plan to come back next day. Didn't show. Text me 3 days later if can come Monday morning. I texted "after 11a would work". Never showed. Someone named Ceasar called about 2p asked if I got microwave fixed? Told him " It's a ice maker in refrigerator". "Told him his man was suppose to be here at 11a." He said" OH." I'll call you back in a minute". Never got a call!

Good service, professional 100% recommend

This has been the worst service experience that I think that I have ever had. Called them last week, part ordered apparently the wrong part because it is still not fixed. How this company stays in business is beyond me.

I called and they were out on the same day. I called several people before this and they wanted to wait a few days or not at all. Thank you!

The technician was very unprofessional, he came to check our freezer without any tools for couple minutes and concluded compressor failure. When I asked for Freon only, he excused for valve purchase and disappeared whole day. I called the customer service, but they couldn't control because they were sub contractors. The technician couldn't speak english well. He drove a 4Runner without business logo, which looked like a private/unlicensed contractor. The booking is fast, but the business really doesn't worth penny you spend. I guess that no one wanna throw money into water, right?

My experience was a complete disaster. I was told the washer needed a new belt kit. It was ordered and I was promised that they would return in 2 days to repair the washer. They did come when promised and I had to call and find out why. They installed the new belt kit, but the washer's spin cycle still did not work properly. I called back to report the problem and they seemed to have no sense of urgency to fix the problem. Eventually, the service technician called a couple of days later to ask about the washer. I was forced to call another repair service. They came promptly when promised. After a few minutes they told me the transmission needed to be replaced. The cost of the repair exceeded the cost of a new washer. My choice was obvious. Carmel Appliance Repair charged a total of $345 for a service they did not deliver. I will never call them again. Buyer beware!

Poor customer service: I called to ask about having my refrigerator "tuned up" I asked how long this service might take so that I can budget (or put the money towards a new fridge). The man who answered the phone was very rude and hung up on me.

On time, honest, reliable, service was exceptional and not too expensive. All appliance service calls should be like this. I highly recommend Carmel Appliance Repair.

No store front. Only a mobile service. Don't go down main street looking for them. I don't even know why they are listed on Google maps

Service was amazing! I got them on google searching for local appliance repair with reasonable rates. I called for my washer and garbage disposal. Their service was fast and they even made sure that everything is working before leaving. I am very satisfied and will recommend.