Consumer Review. Always 5 star customer service with products available deserving of such. But, I am writing this review imparticular because as I just left Gotham, going out the door, I made a request of one the CSRs. Got home and tried what was suggested. Working with what information or request I offered Five stars not enough. , Gotham's CSRs know their stuff!
Came for the first time and ordered the GG4. The weed was stale, dry, practically dust. The containers are not secured for freshness. I was able to twist the top and close it like it was never opened. Also ordered a pre-roll that was only rolled 3/4 of the way then crumbled at the tip. The service doesn’t make you want to come back either. People behind the counter are just there to be on their phone. Not too knowledgeable about the different cartridges. Better off getting weed elsewhere. Don’t waste your time.
I’ve been here a few times already and each time has been an amazing experience! There is something to fit everyone’s needs and/or tolerance levels. The staff is welcoming and knowledgeable, and the customer service is excellent. Just as great is the quality of their products! I will definitely be back and highly recommend everyone go check out Gotham Buds in Harlem, NYC!
Store is super nice on the inside but the experience was a joke, online ordering has products listed incorrectly, and the staff inside fumbled the order three times before I could get what I wanted (while pressing me to pay for things quickly without verifying what I was getting). When they finally got me the disposable I ordered, they swore up and down it was just a cartridge, having no idea what they were selling.
Hi Ben. Thanks for coming by and we appreciate the time you took to post this review. We are sorry you didn’t have an ideal experience while shopping with us. If you were disappointed in your order, please feel free to bring it back by the store so we can get you squared away. Also, let us know what items are incorrectly listed on our site so we can get that adjusted as well. We pride ourselves in providing excellent products and service, so we’d be glad to take the opportunity to make that up to you. Thanks again for shopping with us!
Exit 18 Creative Co.
In a brand new legal cannabis market in New York State Gotham Buds is one of the first legal dispensaries in the borough of Manhattan, especially uptown. They have a variety of NY lab tested grown flower based and edible products and they ensure everyone coming in is over the age of 21. With all the illegal smoke shops in the neighborhood selling mystery cannabis products , I’m hoping Gotham Buds is here to stay in Harlem. Decent prices, decent products, staff is knowledgeable.
Hey, Mike —
We’re really sorry to hear that your recent purchase of OG Kush didn’t hit the spot. Our goal is to provide fresh, high-quality products, and it sounds like we missed the mark this time.
We take your feedback seriously though, and we’ll look into this issue. We’d appreciate the chance to make things right. If you’re willing to give us another shot, please stop by or reach out to us. We’d like to ensure you have a much better experience with our products.
Thank you for bringing this to our attention.
I had a great experience here, the customer service was beyond excellent! To the people complaining about quality, it’s dispo weed, that sour from back in the day sadly just doesn’t exist anymore out here. They have some reliable brands and their cart selection is on point, I’ll be coming back for sure.