Canada Deck and Rail

Canada Deck and Rail Reviews

Excellent rating
5.0
421 reviews Verified
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Reviews (421)
Marlene Vona
Marlene Vona
2024.04.15
I am so happy with the work that was done. These professionals worked quickly and cleanly. I would highly recommend Toronto Deck and Railing!
Bruce B
Bruce B
2024.03.29
Great experience from start to finish! Very courteous, professional and responsive staff. Worked with us to come up with a good solution for our railing needs. Installation was professional and high quality. Installer went out of his way to complete the job quickly.
Reply from Canada Deck and Rail 2024.04.01
Thank you so much for the great review Bruce! We appreciate the kind words and will be sure to let the rest of our team know.
Zach Anthony
Zach Anthony
2024.03.24
Great service
Reply from Canada Deck and Rail 2024.04.01
Thank you for the review Zach!
Don Francis
Don Francis
2024.03.21
Very pleasant and professional to deal with. The installers did an amazing job and we are very pleased with the results. Will definitely recommend to friends and family.
Reply from Canada Deck and Rail 2024.04.01
Thank you for the amazing review Don! We appreciate the kind words and will be sure to let the rest of our team know. Have a wonderful rest of 2024!
Katz Az
Katz Az
2024.03.19
I was steered towards Toronto Deck and Rail by my landscaping contractor after having searched far and wide for somewhere to purchase railings with glass panels for a DIY deck I was building at my home. I visited the showroom to see first hand what they had to offer and also to get a quote for materials. After having researched other options and obtaining other quotes, I was pleasantly surprised by the prices and quality products that were available. A special thanks to Mac Ceuvas who filled my order and quoted an estimate. Materials for railings were readily available in their adjacent warehouse and they even included free delivery 50 minutes away. After installation of the railings I sent measurements for the etched glass panels and was able to pick them up a week later. Fast turnaround time. My total experience was enjoyable, professional and worry free. Mac was always available for any questions I had and I would definitely recommend this company for anyone looking for deck railings. Although I didn’t need it, they also offer installation services. Two thumbs 👍 👍 up! Response from the owner 2 hours ago Thanks for the review, but it looks like you’ve posted on the wrong company’s google profile.
Kb Howard
Kb Howard
2024.03.15
Simply the best! Professional. Top quality. Railings and grab bar look incredible. I would use Ottawa Deck and Rail again!
Reply from Canada Deck and Rail 2024.04.01
Hello Kb! Thank you for the kind words and for choosing our small business for your project. We hope you have a wonderful rest of 2024!
Lydia Kimlick
Lydia Kimlick
2024.02.15
Excellent experience from everyone with whom we have dealt for these few weeks during our first experience with Deck and Rail Toronto. Two safety railings they installed are exactly what we wanted. The crew was always on time, very helpful and skilled. Mac was transparent, professional, prompt and made the whole experience very customer focused. I would highly recommend this company. Thank you again! Lydia Toronto
Reply from Canada Deck and Rail 2024.04.01
Thank you for the wonderful 5-star review Lydia! We hope you have a great rest of the year and please enjoy the new railings for us!
Kevin Rhymer
Kevin Rhymer
2024.02.01
The installers were great, very friendly and did a very nice job. We are very pleased
Reply from Canada Deck and Rail 2024.04.01
Thank you for the great review Kevin. We appreciate the kind words!
John Podgorski
John Podgorski
2023.12.21
Staff was very flexible with several changes before the work began. I appreciated that patience and flexibility. Their contractor, Alan, was excellent. Arrived on time, got right to work, consulted as work progressed, perfectly installed.Professional. Highly recommended.
Reply from Canada Deck and Rail 2024.04.01
Thanks for the 5-star review John! We appreciate the great feedback regarding Alan’s installation and our overall professionalism. Enjoy the new railings!
Nhan Nguyen
Nhan Nguyen
2023.12.12
Reply from Canada Deck and Rail 2023.12.12
Thanks Nhan
Susan Ball
Susan Ball
2023.12.11
From estimate, installation to completion, the entire team was friendly, professional and the end result was exactly as discussed. Would highly recommend!
Reply from Canada Deck and Rail 2023.12.13
Thank you very much for your kind words and high recommendation! We are truly pleased to hear that from the estimate to the installation and completion, our team's friendliness, professionalism, and adherence to the initial discussion met your expectations. We're very grateful for your recommendations and we thank you again for choosing us!
Laura Banducci
Laura Banducci
2023.12.08
We did a deck railing with a black railing and frosted privacy glass. Kyle was extremely helpful in talking us through design details and helping us select the right products. We decided to do the installation ourselves and he was also very help with tips and tricks to make it go smoothly. We are very please with our railing.
Reply from Canada Deck and Rail 2023.12.13
Thank you for taking the time to share your experience with us. We're thrilled to hear that you are very pleased with your new deck railing featuring black railing and frosted privacy glass. It's great to know that Kyle was able to assist you effectively in the design process and product selection, as well as provide valuable tips and tricks for your DIY installation. Our team prides itself on offering not just high-quality products but also helpful and knowledgeable service to ensure our customers feel confident and satisfied with their projects. We're delighted that everything went smoothly and that you're happy with the outcome. Should you need any further assistance or advice, or if you have another project in mind, please don't hesitate to reach out. We are always here to help!
Karen Holmes
Karen Holmes
2023.11.25
Very satisfied with both the representative that gave the quote and the installer. Job was completed within an hour. End price was as quoted, no extras added. Would definitely recommend this company to anyone looking for railings.
Reply from Canada Deck and Rail 2024.04.01
Hi Karen! Thank you so much for the review. We appreciate the recommendation to others and we’re appreciative of you choosing our small business for your project!
Marie Marie
Marie Marie
2023.11.16
From the inquiry to estimate to completion: Extremely speedy + efficient. Everyone was clear and diligent with communications, put in effort, made for a good result, exactly as they said, and was easy to deal with.
Reply from Canada Deck and Rail 2023.12.13
Hi Marie, Thank you so much for your wonderful review and for highlighting the various aspects of our service that you found to be exceptional. We are delighted to know that from the initial inquiry to the completion of your project, our team's speed, efficiency, and clarity in communication met your expectations. We greatly appreciate your feedback and are thrilled to have been easy to work with. Should you have any future projects or need further assistance, we're always here to help. Thank you for choosing us.
H H
H H
2023.11.09
Positive
Professionalism
Quality
Responsiveness
Value
My backyard railing was installed within 24 hours of signing the contract, thanks to Kyle. The final product looks very beautiful, solid, very well built and installed, and impressive, thanks to the meticulous and professional installer, Greg. I do strongly recommend Ottawa Deck and Railing for any railing project of any type and size.
Reply from Canada Deck and Rail 2023.09.17
Kyle and Greg are a fantastic part of our team, and we're delighted to know you're impressed with the final product. Your strong recommendation means a lot to us!
Bertha Hildebrand
Bertha Hildebrand
2023.11.08
Excellent customer service. And affordable.
Reply from Canada Deck and Rail 2023.09.17
Thank you for the 5-star review Bertha!
Paul R
Paul R
2023.11.08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Highly recommend this business, we had them install a railing and everything was exceptional: the service, the product, the installation and their professionalism. Would certainly recommend.
Reply from Canada Deck and Rail 2023.12.13
Hi Paul - Thank you for the kind words regarding our service, product, installation and overall professionalism! We hope you have a tremendous rest of 2023 and thank you again in advance for choosing our small business for your project.
Gerard Vaz
Gerard Vaz
2023.11.07
Positive
Professionalism
Working with the team at Toronto Deck and Rail was a good experience. The final product was done to our satisfaction and the customer service was good from initial contact through to their techs. I took away one star because I think a couple of things could have been handled better: 1. Measurements are sent by the customer and then transcribed by customer service, this is not a problem unless you are getting glass panels which need to be custom cut. From the initial impression, it was not clear that a follow up visit would be required to install the glass panels (one-two weeks after the railings were installed). 2. The post bases do not come with a cover for the base plate/ bolts. Although not a big deal, per se, they leave the railings with a bit of an unfinished look. I’m told that several customers have provided this feedback so the company is planning to include them in future designs. This would have been nice to know ahead of time. Note, the base bolts do not come in the colour of the railings, which draws even more attention to them. I requested the techs paint the bolts before leaving, to which they obliged. I’ve attached some photos to give prospective customers a reference. Overall, I’m satisfied with my experience and end product.
Reply from Canada Deck and Rail 2023.12.13
Hello Gerard, thank you for your review! We appreciate you choosing our small business, and are grateful for your feedback.
Rashmi Desai
Rashmi Desai
2023.11.06
we were very pleased with the service. The railings are very well finished . Great business to deal. Thanks
Reply from Canada Deck and Rail 2023.12.13
Hi Rashmi, thank you for the great feedback! We appreciate you choosing us for your project and we thank you again for supporting our small business. Have a great rest of 2023, Rashmi!
Birju Patel
Birju Patel
2023.11.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
What a pleasure it was dealing with this company. The quote process was smooth and quick. Pricing was extremely fair, timing for completion was quick and quality of workmanship was great. Would highly recommend this company for your future railing needs
Reply from Canada Deck and Rail 2023.12.13
Thank you very much for your kind words and high recommendation! We are thrilled to hear that your experience with our company was such a pleasure, from the smooth and quick quoting process to the fair pricing and quality of workmanship. At Toronto Deck & Railing, we strive to ensure that every aspect of our service meets and exceeds our clients' expectations. Your feedback is a testament to the hard work and dedication of our team. We're glad to have been able to meet your railing needs and look forward to the opportunity to serve you again in the future. Please don't hesitate to contact us for any further projects or inquiries.