Verified Company
I think I've found my new mechanic home! They are kind, professional and above all knowledgeable and trustworthy. They gave me a reasonable quote for my upcoming brake job, and diagnosed other upcoming non-urgent issues! I'll definitely be back and make a note they close early on Fridays!
Reply from CAMS Automotive
2026.03.09
Lenny, we really appreciate you saying that. It means a lot when someone feels comfortable enough to call us their new mechanic home. Our goal is always to be upfront about what needs attention now and what can wait, so you can plan ahead without any pressure. We’re glad we could help with the brake inspection and point out those other items early. And yes, the early Friday close sometimes catches folks off guard, so we appreciate you mentioning it. Looking forward to seeing you again when you’re ready!
Hi, the service I received was neutral, neither particularly friendly nor unfriendly, but I appreciate the honesty displayed by the staff. During my conversation with the gentleman attending to me, a lady emerged from the rear area of the front desk and joined our interaction uninvited. Her approach was unexpected and unprompted, showing a lack of professional courtesy, turning the moment into an uncomfortable, invasive intruder experience.
I had booked an appointment the previous day through my CarMax Care contract. However, they were unable to service my car for the next three days due to a full booking, which is understandable. Nevertheless, I believe it's essential for them, as business owners, to address the issue of their system not being synchronized with CarMax Care plans, as it affects customer satisfaction.
I urge CAMS Automotive to raise their concerns with CarMax, asking them to resolve this issue so they can improve the experience for future customers.
Recommendation for MaxCare clients: call before heading to this business to confirm if your booked appointment matches their system, to avoid driving and incurring fuel expenses, wasting work time, and waking up early if it's a morning appointment.
Wishing the business, its owners, and future customers all the best.
Reply from CAMS Automotive
2026.02.24
Nelson sorry we were not able to help you today.
CARMAX'S system lets you book appointments at shops but they do not know shops schedules to be sure we can accommodate the cars. You booked a Tuesday morning 8:30 appointment at 5:30 on Monday after we closed. As you could see when you came in Tuesday morning we had people lined up and waiting when you showed up. We call every one who books on line to talk about the repairs. With you booking after we closed for the next morning at 8:30 it was not posable to call you before you showed up. I hope this clears this up for you.
CARMAX'S system lets you book appointments at shops but they do not know shops schedules to be sure we can accommodate the cars. You booked a Tuesday morning 8:30 appointment at 5:30 on Monday after we closed. As you could see when you came in Tuesday morning we had people lined up and waiting when you showed up. We call every one who books on line to talk about the repairs. With you booking after we closed for the next morning at 8:30 it was not posable to call you before you showed up. I hope this clears this up for you.
So glad I found CAMS Automotive. All signs were leading towards a dealership (ford) repair on my vehicle including long wait time, overinflated markups on OEM parts, crazy labor costs and poor customer service. CAMS was able to diagnose, make recommendations and complete the repair on time as promised saving me so much I had them throw in a full break job! Also love that their warranty is equivalent to better than what you would get at dealership. Highly recommend and plan on using again.
Updated 1/26/2026-In addition to the above...they actually stand behind their warranty. Thaks CAMS!
Reply from CAMS Automotive
2025.03.21
Thanks so much, Jim! Glad we could help you out and save you from the dealership hassle, and we’re happy your vehicle (and brakes!) are back in great condition!
Great service and great employees.
Reply from CAMS Automotive
2025.12.23
Amos, thank you for taking the time to leave this. We really appreciate it. We work hard to keep our pricing fair, our service honest, and our team focused on taking care of people, not just cars. Glad we could help with your steering and suspension work, and we’re thankful you trusted us with it.
I worked mainly with Justin, who was polite and gave good customer service on the surface. But honestly, it felt like a lot of talk that didn’t match the follow-through. They fixed one issue, but in the process, created new ones.
Right after the repair, my son’s check engine light came on, and he noticed a strange noise from the engine. Turns out, a hose hadn’t been reconnected properly. When I brought it back for them to check, I was told my whole engine was bad. That didn’t sit right with me, so I got a second opinion. Another mechanic confirmed that Cam’s simply missed reconnecting a key hose. The only resolution offered? A free oil change.
I left feeling disappointed, not just in the oversight, but in the lack of pride and attention to detail after explaining to him the issues with a previous mechanic in Gretna. Sadly, this seems to be a recurring issue at a lot of shops in the 504 area, not caring enough.
Cams and the team are quick to respond to your needs, reasonably priced, and communicate well throughout the entire process. Very honest and trustworthy
Reply from CAMS Automotive
2025.06.30
Thanks so much, Samih! We really appreciate you taking the time to share that. We work hard to keep things clear, honest, and easy every step of the way, so it means a lot to hear that came through. If you ever need anything or have a question, we’re here for you.
I bought my wife car in for random Check because the check engine light came on. They constantly told me they didn’t know what it was. They held my car for a month and a half. I bought it there because they previously had done good work but this time on my wife’s 2015 Nissan quest they kept on call for a month and a half, they never answered the phone for us and when they do, it’s always we’re still checking on it, give us another day or call us back tomorrow. It inconvenience my family So much that I almost had to ride the bus to work I will NEVER RETURN 0/10
Reply from CAMS Automotive
2025.05.20
Derek,
We were not aware of any unsatifactory issues last October when we serviced your wife's vehicle and we are trying to get in touch with you. Please give the shop a call at 504 461-9838 so that we can discuss further.
We were not aware of any unsatifactory issues last October when we serviced your wife's vehicle and we are trying to get in touch with you. Please give the shop a call at 504 461-9838 so that we can discuss further.
My experience at CAMS has been one the best experiences with an auto repair shop. I am so grateful for their support. They are friendly, hard working, and helpful
.
Reply from CAMS Automotive
2025.03.25
Thank you, Cara! We're so glad to hear your experience at our shop meant so much, and we truly appreciate your kind words and trust!
Clear communication, fast service, great experience! CAMS Automotive team values customers. They are knowledgeable, straightforward, and honest. You know exactly what you're paying for!
Reply from CAMS Automotive
2025.03.18
Thank you so much! We truly appreciate your kind words and are glad you had a great experience with our team.
Prompt updates on my truck. Great, honest staff. I would recommend these guys 100%. My truck is 20 years old and they had it running like new.
Reply from CAMS Automotive
2025.01.10
Thank you, Carrie! We’re so glad we could get your 20-year-old truck running like new. Your kind words and recommendation mean a lot to us!
Stephen and his crew are the absolute best. I trust them enough that I've started sending friends, family, and clients over there - and they all say the same: CAMS does it right. Can't say enough good about these folks.
Reply from CAMS Automotive
2025.01.07
Thanks, Timothy! It means a lot that you trust us enough to send your friends, family, and clients our way. We’re so glad they’ve had good experiences too.
I’m Deaf woman. People are doing great service to my car! I recommend you to attend to CAMS. They can easy to fix my car careful and better. This place is a great 👍🏿
My car is right there in the photo ! Great discussion! Great communication! Great service !
Reply from CAMS Automotive
2024.10.30
Thank you, Malakia! We're happy to hear you felt comfortable with our service and communication. It’s an honor to care for your car, and we’re always here to help!
GREAT people and EXCELLENT service! My car was towed here after a tire blowout on Hwy 310. They quickly got me back on the road with a top notch tire that didn't break the bank. Thank you Stephen and Sergio! If I lived in NOLA, I would use CAMS Automotive on a regular basis.
Reply from CAMS Automotive
2024.05.24
Thank you so much for the kind review, Brandie! We're always happy to help!
Amazing friendly service! We were able to get an appt in one day, and the techs were able to fix all that was needed in just one day. You can’t go wrong with this place. Great prices too!
Reply from CAMS Automotive
2024.05.20
Thank you for the amazing review, Brooke! We're happy to help!
