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Reviews (148)
Kelly George
2023-09-15
For well over a decade, I have sent various pets to Carmel Camp Bow Wow, used just about every service, and interacted in some degree with literally every employee including the owners. In today's world, for a business to consistently over deliver over such a long period of time, is simply uncommon. As such, I'm giving their management and staff 5 stars. A rarity from me, but the truth is our community is lucky to have owners and employees that care so much while also maintaining very high standards of care, service, and professionalism.
Thank you so much, Kelly!
We PAWSITIVELY loved caring for Mario and now Tate! Tate is a fan favorite here at Camp and we appreciate your support and kind words so much! We are so happy to hear how much you and your pups have loved Camp! It has truly been a pleasure getting to know you for the past 15 years or so!
We absolutely love Tate and have really enjoyed watching him grow with us over the years!
Molly Fohrer
2023-09-01
We take our 7 year old terrier mix to Camp Bow Wow three days a week and he LOVES it. The staff is always so friendly and professional. Pick up and drop off is a breeze. It's the best!
Thank you so much, Molly! Yogi is such a PAWMAZING Camper, and we absolutely love him so much! We are so happy to hear that he loves Camp! We have really enjoyed getting to know him and look forward to caring for him for many years to come!
Blake Cardenas
2023-08-24
A Pawsitively Outstanding Dog Daycamp Experience!
I can't say enough good things about Camp Bow Wow Carmel! From the moment I drop off my dogs in the morning, I know they are in for an incredible day of fun and adventure. The staff's genuine love for dogs is evident in everything they do, from the warm greetings to the personalized attention each pup receives.
The facilities are top-notch, with spacious play areas and plenty of shade for those sunny days. The variety of activities kept my dog engaged and excited throughout the day. Whether it was playing fetch, splashing in the doggie pool, or socializing with their newfound furry pals, my dog came home absolutely exhausted but with the happiest wag in their tail.
What truly sets Camp Bow Wow apart is their commitment to safety. The staff's thorough understanding of canine behavior ensures that every interaction is positive and supervised. I felt at ease knowing my dog is in capable hands, and the daily updates and photos I received were an added bonus that kept me connected to their daycamp adventures.
The attention to detail extends to the little things, like ensuring fresh water is always available and providing rest periods for the pups to recharge. And speaking of recharging, the designated nap times are a stroke of genius - my dog returned home not only tired but also refreshed.
If you're looking for a place that truly understands and cares for your furry family member, Camp Bow Wow Carmel is the ultimate choice. I'm beyond grateful for the joy they bring to my dog's life and the peace of mind they give me as a pet parent. Five enthusiastic barks out of five - we can't wait for our next visit to this doggy paradise!
Kylie Hollar
2023-08-21
We LOVE Camp Bow Wow in Carmel! Our bernedoodle, Lacey Lou has been attending day camp and an occasional overnight board for about 3 months now. The staff is professional and accomodating. Lacey Lou absolutely loves attending and is SO excited that she runs to the door when we drop her off. We are grateful for all of the "extra" things that the staff does to make our experience positive. From special pup cups & activities to sending us photos of our pup while we're away...they go the extra mile!
Shae Diddy
2023-08-17
My pup always has a great time at Bow Wow!
Lindsey Casselman
2023-08-17
We have been taking our 2.5 year old chocolate lab to Camp BowWow since he was about 4 months old.
Captain attends day camp about 2 times a week since we started at CampBowWow. We also regularly board him at Camp when we are away for a trip.
Captain is always excited to go to Camp, whenever I pull up for drop off his tail is wagging and he’s always very excited to get into the building.
They offer bath and grooming services which is a nice added touch. Once they caught a growth between our dogs toes during a bath that required a vet visit. Lauren reached out to me and sent me pictures of the growth and I’m so thankful that they are keeping such a good eye on our boy.
We have always been impressed the staff at CampBowWow and it gives me peace of mind that we have a place we can board Captain that takes such great care of him.
Pictures are from painting enrichment activities and after a bath at camp.
Mark Wise
2023-08-16
Kelly George
2023-08-15
For well over a decade, I have sent various pets to Carmel Camp Bow Wow, used just about every service, and interacted in some degree with literally every employee including the owners. In today's world, for a business to consistently over deliver over such a long period of time, is simply uncommon. As such, I'm giving their management and staff 5 stars. A rarity from me, but the truth is our community is lucky to have owners and employees that care so much while also maintaining very high standards of care, service, and professionalism.
Thank you so much, Kelly!
We PAWSITIVELY loved caring for Mario and now Tate! Tate is a fan favorite here at Camp and we appreciate your support and kind words so much! We are so happy to hear how much you and your pups have loved Camp! It has truly been a pleasure getting to know you for the past 15 years or so!
We absolutely love Tate and have really enjoyed watching him grow with us over the years!
Christine Lily Kessler
2023-08-15
Simply the BEST! We have relied on Camp Bow Wow for years and they are a true part of our family. Lauren and her team are exceptionally dedicated and are easy and fun to work with. Our dog has high anxiety in most environments, yet feels at home and safe with folks at CBW… and excited to arrive! We look forward to many more years with you, and thank you for your continued care, comfort, and love you give us all!
Brittany House
2023-08-14
I really enjoy the attention to detail this location follows through with! It's refreshing to have a canine daycare that not only has amazing services but also does it in a way that meets the needs on canine enrichment. The whole facility is focused on pet behavior and well-being, and this really gives me peace of mind that my pup is in good hands when he is in their care. Plus, they offer grooming and bathing, so it's a win win !
Thank you so much, Brittany! We truly ADORE Clancy and look forward to seeing him every time his name is in our reservation requests. He is the best little pug!
Brandon Beck
2023-08-14
Great facility, the staff is fantastic and personable, and our dog is always so excited to go back!
Thank you so much, Brandon! We PAWSITIVELY love Coco and have really enjoyed getting to know her!
Patrick Pilkington
2023-08-12
Wonderful experience with both of my dogs. Great service by a very knowledgeable staff.
Thank you so much, Patrick! We have truly enjoyed getting to know you and your pups over the past few years! We are so happy to hear that you had such a wonderful time with us!
Marcus Barlow
2023-08-12
Please listen to me. We moved here from Grosse Pointe Michigan and absolutely loved the Camp Bow Wow in St. Claire Shores, so we of course wanted to use one here. Whatever you do, DO NOT bring your dog to this one. These people are on some weird power trip that will lead them to lie to you, harass you and make you jump through unreasonable hoops for a service that should be simple. From management to the front desk person I have never experienced ruder, more incompetent people in service roles. Save yourself a headache and go somewhere else. You will thank me.
We are so sorry to hear that your recent experience did not meet your expectations.
As we explained when you all requested for Jabba to come in for a last-minute Overnight Camp visit, we do operate a lot differently than the typical CBW. We run a structured, enrichment-based program, and we are very strict in our entrance requirements. We did advise you to review our program prior to scheduling the evaluation to ensure that our goals would align.
We simply cannot tone down our safety protocols for the sake of convenience, though we truly do wish it was that simple. As each CBW location has its own unique surroundings, packs, and Camp Counselors, we require all potential Campers to successfully pass a behavioral evaluation. As we are very thorough in our observations, we must truly observe the potential Camper’s behavior and play style, and that is impossible to accomplish in a mere hour’s time.
Though we require a 50% non-refundable deposit to book any Overnight Camp visit, we went ahead and refunded your deposit when you informed us you had exposed the staff to COVID and needed to cancel your last-minute visit, so it sounds like this was unfortunately just not a good fit, though we did attempt to offer every possible accommodation we could for you.
We enjoyed meeting Jabba, as he is truly a sweetheart, however, we are unwilling to compromise the safety of the other Campers, Camp Counselors, and Pet Parents who are currently enrolled in our program.
We tried very hard to be flexible, but it is reviews like this that remind us to stay rigid in our policies and procedures.
We run our business with a dedication to health, safety, & quality care. As of such, our standards and requirements are higher than some businesses you may be used to.
We do truly appreciate your feedback!
Erica Lingg
2023-08-05
I’m just here for the reviews. Gotta say Lauren even if some of these reviews are “wrong” you really need to work on your customer service skills as a business owner. Quite disrespectful. I can’t believe how you are responding to some of your clients. I would leave just based on that alone. Very unprofessional and kind of tacky
JoshuaSmoker
2023-08-04
Overall, we have never had a horrible experience here but there are better places for your pup at a better value. The owner of this location is very combative, read through the negative reviews, the responses are very unprofessional but also entertaining. This alone makes me wonder how well our dogs are taken care of and what goes on in there since they won’t let you inside. (Reviews are opinions, this owner doesn't think anyone should have one but her.)
We have used both Lawrence & THANK GOD the Noblesville location just opened three weeks ago. Camp Bow Wow advertises play all day but that doesn't happen at this location, especially on the weekends. (Cameras don't lie, always off) Both Noblesville & Lawrence locations actually let your dogs out for playtime the whole day. I've seen others on here state the same and the owner says the dogs that are in camp need a "break" on the weekend. I think the owner just needs the break, not every dog goes to camp here all week. This location does not live up to the Camp Bow Wow name and should just run as an independent. With the increase in pricing to $75 for boarding, we officially are pulling out of this location as there is no value. I'm not paying $75 for my dog to only be let out for a few hours over a 24-hour stay. The Noblesville location is $52/night and your dog will actually get to play AND you can bring their bed for an overnight :) Highly recommend looking at this location, the facility is beautiful and they will give you a full back of the house tour or Lawrence.
So sad to hear this! I LOVE Charlie, and we ALWAYS welcome tours. We also hold regular Open Houses that all clients are invited to, where you can come meet us and get a full tour of everything, including our play areas.
You are welcome to schedule one at any point. Because our lobby is quite small, we do not allow on-leash nose-to-nose greetings in the lobby. This is why we offer curbside concierge service.
Because Charlie has attended Day Camp consistently with us, you would not be paying the standard rate of $75, but you would qualify for the VIP Overnight Camp rate.
I have to say, I am quite surprised to hear this, as we have always had very positive interactions. In fact, I was the one who conducted Charlie’s evaluation and often check him in. I have also completed all of his nail trims using our consent-based handling techniques, spent hours with him in the Play Areas, and have (probably) hundreds of photos and videos of him playing at Camp on my phone. So far, I have had no complaints or issues. Charlie always had a great time with us, however, if you feel the other locations suit you better, we will be sad to see you go!
I have to say, it will sadden me, as I really love Charlie and am quite fond of you guys, as well.
I would like to hear your feedback regarding our cameras, as they should always be fully operational and on. In fact, our webcams, like all other locations, are run by PB&J TV, and wr typically get an alert when the cams are down. We have only 3 rest breaks for the Campers, which are 7-8:30am (breakfast), 11am-1pm (lunch), and 4-5:30pm (dinner). The same schedule is followed on weekends and holidays, however, we have an extended rest break of 12-3pm.
Feel free to give me a call, Joshua! I would love to get some more feedback from you on how we could improve your experience and to get some clarification on this, as we have always had such lovely interactions.
Lauren
Stacey
2023-08-03
Not a good experience. Back in 2008 I brought my dog in twice a week for day care and it was great. Michelle and Steven did a great job with the facility and customer service. This time (2023) it was not a good experience and I will not be going back.
My experience was fairly much the same as written in the other reviews below. Please see other reviews regarding how others have been treated at this location then "dismissed".
During the one day my pet was at this location I called to let them know I was there to pick up and was hung up on. I called back and made an inquiry about their schedule for the pets to which I was denied an answer. I am not sure how a question about the business schedule has any correlation to a "disabled person".
I told the owners daughter that I wanted a refund for the ten visit pass I purchased to which she told me I wasn't welcome to return and that she would refund my purchase.
This review is based upon experience that were experienced as a customer at this business. Great service in 2008, horrible service in 2023.
In speaking to their cooperate office, Michelle (now the single owner c.2012) has taken a step back and her children are now running the business. So it is understandable why so many people felt it was under different ownership. The facility has not been upgraded but is kept clean (from their last inspection). They knew of my concerns and of whom I was referring to immediately and have received numerous calls.
Concerns:
- Customer Service
- Problems with Phone System (Calls were "disconnected")
- Problems with Cameras (low quality video, inconsistent connectivity).
- Employee supervising play time utilizing phone the majority of the time.
- Location is not following corporate policy on business hours (per corporate office).
- Location is not following corporate policy on play hours (per corporate office).
The "response from the owner" is from the owners daughter, not the owner.
Your ongoing commentary both in-person and via phone toward disabled persons employed by Camp Bow Wow (Carmel) were and are in extremely poor taste and horribly ableist. As such, you were dismissed and told not to return. Your money was refunded immediately upon dismissal as we refuse to work with you or anyone like you.
Your continuation as a thinly-veiled “review” is further evidence of your discriminatory and unseemly behavior.
Amelia Teyner
2023-07-24
We had to give a huge shout out to this amazing business!! We never board our dog, he’s our baby and we have always been too nervous. We decided to try the overnight since Camp Bow Wow does so wonderful with our sheepadoodle Stanley at daycare, and they treated our dog exactly like we do!! We got an update on how he did, were able to check in on him through their amazing web cams and our pup came home so happy and loved. 5 star- we highly recommend Camp Bow Wow for both daycare and boarding!!!
Thank you so much, Amelia! We are LOVING getting to know Stanley! He is PAWESOME!
baileyy
2023-07-18
I love taking Dallas to camp!! He always is so happy to go in and doesn’t even look back!! The workers are so friendly and his trainer Justin is super friendly and incredibly helpful with all of his knowledge!! This is the place to take your dog!!
Thank you so much, Bailey! We PAWSITIVELY love Dallas! We are so happy to hear that he enjoys his time at Camp so much!
Brandon Beck
2023-07-06
Thank you so much, Brandon! We PAWSITIVELY love Coco and have really enjoyed getting to know her!
Dawn Bechara
2023-06-30
The staff are very attentive and welcoming. They make extra effort to ensure compatibility of my dog with the present group
Thank you so much, Dawn! We LOVE Annie and enjoy caring for her!