Verified Company
Small gluten free fish and chips takeaway absolutely incredible the best I have ever tasted in the UK since I was diagnosed 18 years ago. Don't worry about the service just roll with it and smile š
Haddock and chips. Unfortunately, they needs more potato and less bits. Other than that. It was Nice.
My wife and I stopped here for a take away lunch. We shared a battered haddock with chips and ordered an extra curry sauce. They asked if we would like salt and vinegar on the chips, which was a good addition. The two lovely ladies behind the counter were friendly. Better fish and service than chippies we have visited in the area. Keep up the good work !
Not as nice food as a couple of years ago, still OK but not the WOW! that I remember. Ā£2.00 extra to sit in, a first for me.
This was a Very Quick Decision...After a Long Day Travelling...we saw this Fish and chips and Decided to Treat ourselves.... and what a Brilliant choice it was..... Delicious š Fish and chips...very Quick service....Good Queuing system in place....And we were fortunate....it got very busy just after we collected our order.... Always a Good Sign... Very Popular....Thank you so much...everyone at Siaway Fish and chips š š.....
Nice fish supper, with very nice gravy and curry sauce.
Vinegae could be a bit more or stro ger. Well worth stop!
Food was okay. We went after hike on a super rainy day, yes maybe not the best client wet with large hiking bags, but the attitude was not the the best, charges client if dining inside, said that we cant charge phones. Didnāt feel welcome. :(
Original Review:
A bit racist the little girl there. Only give me a small about of food compared to others. Apparently several people came behind me but got their food earlier. Told me they didnāt have enough chips but give the guy behind me enough. Asked for napkin and apparently I can see they have but she said we donāt have any left. Wish her the best of her life serving other people.
Owner's response: I am extremely sorry you feel this way and had a bad experience but we find your remark about being racist deeply offensive. That is the very last thing we are. Please donāt project your paranoia onto our staff just because you had a bad experience. As I said we are sorry about that and will look into what may or may not have occurred in this instance but please donāt make it a race issue as that is offensive, utter nonsense and completely misread.
Response to the owner's response:
Your response is deeply disappointing and says more about how you handle criticism than my original review did.
I described a series of specific events: I received a smaller portion than others, people who arrived after me were served before me, I was told there were not enough chips while someone behind me was given chips, and I was told there were no napkins available. Based on that experience, I raised a concern that I may have been treated differently.
Instead of addressing those facts, you chose to call my concern āparanoiaā, āutter nonsenseā and ācompletely misreadā. That is not a professional response to a customer who believes they may have experienced discriminatory treatment. It is dismissive, insulting and unnecessarily personal.
I never claimed to know exactly what was in your staff memberās mind. I described what happened and how that treatment appeared from my perspective. If you genuinely believe there was an innocent explanation, then explain it. Investigate it. Address the specific points. But attacking the customer for raising the issue is not an explanation.
You also say you will ālook into what may or may not have occurredā, yet in the same response you have already decided that my concern is āutter nonsenseā. Those two positions are difficult to reconcile. Either you are genuinely investigating what happened, or you have already dismissed my experience before doing so.
Being offended by the possibility of racism does not prove that discriminatory treatment did not occur. A responsible business should be able to hear an uncomfortable complaint without immediately insulting the person who made it.
My original review was about the service I received. Your response has now added a second issue: the way this business responds when a customer raises a serious concern. I would have respected a calm explanation or a sincere attempt to understand what happened. Calling a customer paranoid instead has only reinforced my decision to leave the review.
Reply from Siaway Broadford
2026.08.29
I am extremely sorry you feel this way and had a bad experience but we find your remark about being racist deeply offensive.
That is the very last thing we are. Please donāt project your paranoia onto our staff just because you had a bad experience.
As I said we are sorry about that and will look into what may or may not have occurred in this instance but please donāt make it a race issue as that is offensive, utter nonsense and completely misread.
That is the very last thing we are. Please donāt project your paranoia onto our staff just because you had a bad experience.
As I said we are sorry about that and will look into what may or may not have occurred in this instance but please donāt make it a race issue as that is offensive, utter nonsense and completely misread.
Me and my wife had scampi and chips.....food was great..nice portion of scampi very small portion of chips .I would have said value for money with bigger portion of chips...appart from that food was good