Poor service
My experience at Burning Fitness Buffalo was anything but pleasant for me. The owner and the trainer DO NOT focus enough on clients. Shortly after my first few sessions, I witnessed that their other clients were having the same issues I was. I signed up initially for a three month commitment and by my 2nd month I had made no progress. No before or after photos, or weigh-ins. The first 2 visits they had me do 2 stretches and use a rolling pad. Then they showed me a workout routine which did not change at all in the two months I was there (2 months, 3x per week) I was doing the SAME EXACT stretches & the SAME work out with no variation. They wouldn’t tell me what to even do. I’d just casually be “like ok so I’m doing this work out now? The same one?” and they would be like “yep” and just walk away. I stated thinking, I’m paying $300+ for this “personal training” when instead I could easily be paying a $15 membership at a gym and learn more from a work out app. They chill on their phones for a quarter of the time during my workouts or talk to each other about irrelevant shit the rest of the time. They never watched my form or count how many reps I was hitting at all , (NO ACCOUNTABILITY) which is one of the main reasons I was paying for a personal trainer, and I told them them that when I enrolled. Half the time I was there I would only do half the reps because I was bored doing the same work out every single time I was (catalyst trainers are so much better) I tried to give a small local business a chance and this is the support I got, i would train with 2 other people in the group at burning Buffalo and I noticed a magnitude of times where other people in the group would also just zoom through there workout just like myself doing the same routine and side eyeing the trainers because it’s the SAME ROUTINE EVERYTIME and they’re not getting the help they need. So THERE would be NO holding you accountable for your work outs( lack of motivation for sure thru my experience) it was frustrating to pay this much money for these services. I don’t know how they have 4.8 stars still but I’m sure more and more people will pick up on their tactics and speak up if they don’t change these habits in the work place. I tried canceling my last month for multiple reasons. 1. I moved too far away, 2. I was not pleased with the experience, 3. I was done working my seasonal job. Told him my reasons but my card was still charged, THANKS FOR PUTTING MY ACCOUNT NEGATIVE $300 in tough times for some poor services, ( if I knew I would be doing the same exact routine for 2 months I definitely would not have signed up) These guys can seem ok at first when you sign up (I was a bit weary )but gave them a chance. They are definitely not worth $360 a month! I would rather go to catalyst and get a 30 minute individual session for a very similar price if not cheaper ( also I would fly thru my group session workout in 30 minutes at burning because I would barely want to be there anymore so I’d just cheat and rush out out of there) a few years ago I learned a lot more stretches and workouts with way more discipline from catalyst trainers. So when I go back into my seasonal work I will be going back to catalyst.
I DID NOT WANT TO PUT THEM ON BLAST. IM FAR FROM A BITTER PERSON AND USUALLY JUST LET STUFF GO BUT I ACTUALLY FEEL LIKE I HAD TO VOICE MY OPINION ON THIS & don’t want anyone else to fall for the negligence!
Verified Company
