Bryans Automotive Reviews

Thank you so much for taking the time to share your feedback! Providing excellent customer service is something we strive for every day, and it's wonderful to know that our team kept you informed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, TJ

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that we could make a positive impression when we helped with your son's bike and now with your car. At Bryan's Automotive, honesty and integrity are at the core of everything we do, and we strive to provide excellent service to all our customers. We appreciate your recommendation and look forward to serving you again in the future!

Thank you for your feedback! At Bryan's Automotive, we prioritize providing excellent customer service, and we're delighted to hear that you were pleased with your experience. Our team works hard to ensure that every customer receives attentive and professional service from the moment they walk in until their vehicle is back on the road!! TJ

Thank you for the 5 stars, we appreciate it!!

Thank you so much for giving us the opportunity to serve you! We're delighted to hear that your first visit to Bryan's Automotive was a great experience. Providing excellent customer service and keeping our customers informed every step of the way are priorities for us! We look forward to welcoming you back to our shop in the future. If there's anything else you need or any questions you have about your vehicle, please feel free to reach out. Thanks again for your kind words and for choosing Bryan's Automotive! TJ

Thank you so much for your kind words and for being a valued customer at Bryan's Automotive for the past three years. We truly appreciate your loyalty and are delighted to hear that you've consistently had positive experiences with us! TJ

Hi Alex! We appreciate the kind words, thank you!!TJ

Thank you so much for sharing your experience at Bryan's Automotive! We're delighted to hear that Angie recommended us to you and that we could provide you with peace of mind regarding your Audi's maintenance. At Bryan's Automotive, honesty and transparency are at the core of our values. We believe in recommending only necessary services and providing cost-effective options whenever possible. It's fantastic to know that you appreciate our straightforward approach. We're also thrilled that you found our shuttle service convenient! We understand how important it is to minimize disruptions to your day, and we're glad we could make your experience with us even more convenient. Thank you once again for choosing Bryan's Automotive. We look forward to serving you and your Audi again in the future. Best regards, TJ

Thank you so much for your kind words! We’re thrilled to be your trusted choice for automotive services. If you ever need anything, don’t hesitate to reach out. You have a beautiful car and the engine sounds amazing! TJ

Thank you so much for your kind words and for choosing Bryan's Automotive! We are thrilled to hear that you had a positive experience with us and that we could provide you with great service at a reasonable price. At Bryan's Automotive, we strive to deliver excellent customer service and to ensure that our pricing remains competitive. It's wonderful to know that you found our staff to be friendly and that we could save you money compared to other quotes you received. We truly appreciate your trust in us as your new go-to auto shop in Lacey. If you ever need any further assistance with your vehicle or have any questions, please don't hesitate to reach out. We're here to help! Thank you once again for your valuable feedback and for being a part of the Bryan's Automotive family. We look forward to serving you again in the future.

Thank you so much for your awesome review and kind words! We're excited to hear that you enjoyed your experience at Bryan's Automotive and felt the cool vibes here. At Bryan's Automotive, we strive to create a welcoming atmosphere for all our customers while providing top-notch service. Your feedback means a lot to us and reinforces that we're on the right track. If there's anything else we can do for you or if you have any questions, please feel free to reach out. We're always here to help with all your automotive needs. Thanks again for choosing Bryan's Automotive! We look forward to seeing you again. Best regards, TJ

Thank you for the 5 stars Trish, we really appreciate it!! Sincerely, TJ

Thank you for the amazing review!! Bryan's Automotive is Veteran owned and proud to serve our military community. We look forward to serving you in the future!! TJ

Thank you for the 5 stars Dolores!!

Thank you for sharing your positive experience! We’re thrilled to hear that you had a great visit at Bryan’s Automotive! Our team looks forward to welcoming you back whenever you need automotive assistance. Safe travels! 🚗💨 TJ

Hi David! I am sorry to hear you were not happy with your visit at our shop. From the time we met until you left, you seemed happy with the service we provided you. We take a lot of pride in providing the best possible service to our customers. I believe there was a misunderstanding during your visit. You stopped by with your 2001 Chevy Tahoe on 3/19/24 to inquire about an A/C service. I gave you a quote of $220.00 plus the cost of freon needed to complete the service. Although you did not have an appointment and we had a full schedule that day, I worked you in. While the technician was performing the service, you asked me if we use sealant during the service. I said we typically don't add sealant during a service and you seemed fine with that answer. If you want a shop to use sealer during an A/C service, I would advise having that conversation prior to the work being performed. If you would have requested to use sealer when I was creating the work order, I would have advised you on the possible issues it may cause and gave you a quote based on adding sealer to the service. The technician notes stated the following: [A/C Refrigerant Service Results] Refrigerant Recovered ( 1.89 Lbs.) Refrigerant Charged ( 2.7 Lbs.) - PAG Oil Recovered ( 0 oz.) PAG Oil/Dye Added ( .5 oz.) - A/C System Vacuum Test (PASS) Service Provided: A/C Service (Evacuate, Vacuum test, Recharge, and add dye). When the service was completed, I went over the results with you. I also informed you that in some cases, an A/C system will pass a vacuum test but still have a leak. We add a dye with every service. If there is a leak in the system, the dye will assist us in locating the leak. In regards to using sealers, it would be negligent for us to add a sealer on every A/C recharge. Most of those sealers are only temporary, if they work at all, plus, they will eventually clog up the entire A/C system. Furthermore, the sealant will remain in the system, and it could react with moisture already in the system, which comes from low refrigerant, causing major issues to the whole A/C system. Once that happens, there is no turning back and the repairs would be extensive. Wishing you the best in your future automotive repairs! TJ For those of you who are reading our reviews, please check out our Sure Critic reviews! Over 1400 reviews with an average score of 4.85!

Thank you Tom, we appreciate the nice review!! TJ

Thank you for sharing your positive experience with us! We’re excited to hear that our team at Bryan's Automotive stood out for our quick and thorough vehicle inspection. Our commitment to honesty and transparency about costs, along with clear explanations of repairs, is something we take pride in. If you ever need further assistance or have any questions, feel free to reach out. Safe travels! 🚗🛠️ TJ

Thank you for the 5 stars Margie, we appreciate you!!