Bruce Supply Corporation Reviews

Andrew Ivan 2025.12.19

     

Their truck driver blocked my legally parked car. I calmly told him that if he needed space, he could’ve just asked and I would’ve moved, or at least pulled forward so I could safely get out. Instead, he refused to move and said I had to say “please” first. When his supervisor came, he just laughed. This is unacceptable behavior. Customer service was extremely unprofessional and disrespectful. Worst experience — I do not recommend.

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Orjon 2025.11.20

     

Prices are way too high, and the service is absolutely terrible. Expect to wait forever while the employees stand around on their phones or hang out doing nothing. This was a very bad experience, and I wouldn’t recommend this place to anyone.

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Reply from Bruce Supply Corporation 2025.11.21

Thank you for taking the time to leave us a review, Orjon. We strive to provide excellent service and the best value to our customers, so we're disappointed to hear we missed the mark. We will be sure to address your feedback with our Brooklyn team. We appreciate your business with us and hope we provide a seamless experience on your next visit.

Nick Faraci 2025.09.08

     

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Reply from Bruce Supply Corporation 2025.09.08

Thank you for the positive review. We look forward to seeing you again soon at our Ferguson Bath, Kitchen & Lighting Gallery in Brooklyn.

Anthony B 2025.08.26

     

Prices are way to high , service is the worst you will be waiting a long time while all the workers are on there phones & hanging out do nothing Very bad experience at this place

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Reply from Bruce Supply Corporation 2025.08.29

We're sorry to hear we failed to meet your service expectations and pricing needs, Anthony. We always want to provide the best possible experience for our customers. Please reach out to Raul Fields, Senior Branch Manager, at raul.fields@ferguson.com with your contact information so we can look into this further. We'll share your feedback with our team and hope you give us another chance to turn things around on your next visit.

Emmanuel Cédieu 2025.07.13

     

Ferguson is the best company ever

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Reply from Bruce Supply Corporation 2025.07.15

That's what we like to hear! Thank you for your kind words, Emmanuel.

Vincent Feng 2025.05.27

     

I call to ask questions and before I ask my second one they hang up on me lol. 2 stars cuz it funny

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Reply from Bruce Supply Corporation 2025.05.27

Hi Vincent, we're sorry to hear you didn't have the best experience with our team. We're committed to providing excellent customer service, and it sounds like we missed the mark. Please send an e-mail to: Fazil Kalamadeen at fazil.kalamadeen@ferguson.com with your contact information so we can follow-up with you. Your feedback is invaluable as we continually strive to improve our services. We hope to serve you better in the future.

Polo Blacks g 2025.04.03

     

Best in brooklyn

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Nicholas DiTrento Sr. 2024.04.29

     

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Umid Karimov 2024.03.29

     

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Kevin Chen 2024.02.23

     

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Michael Gridin 2023.10.16

     

I required a warranty replacement for my AO Smith water heater, and upon arrival, I was informed that they are too busy and I should come back another day. Nevertheless, Lisa stepped in when she learned of my situation. She enthusiastically assisted me, despite being her first warranty customer. Lisa sought guidance from a supervisor, whom I believe was named Rene, to ensure the smooth handling of the process. She demonstrated exceptional competence in managing what appeared to be a complex procedure. I eagerly anticipate future interactions with them, as their commitment to delivering outstanding customer service was truly remarkable.

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Reply from Bruce Supply Corporation 2023.11.02

Thanks for the positive review of our Brooklyn Showroom, Michael! We are glad our team provided you with a 5-star experience during your visit. We appreciate your business and look forward to seeing you again soon!

mark t 2023.09.25

     

Rude. One of the workers was intentionally completely blocking Canal street during rush hour, cussing and yelling at people. Still representing the business when they're in a company vehicle like this.

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Arc Mechanical 2023.05.10

     

Lovely store age old! But these days can’t get pricing for a single quote request. Sent 5 to different salesmen in the company. Hope they start quoting all requests.

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Bonnie Shibetti 2022.09.01

     

AWESOME STAFF!!!!! VERY KNOWLEDGEABLE

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Bill Vogl 2022.07.26

     

Hands down! The best Plumbing Supply in NYC!

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Rodney Pretty 2022.07.05

     

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Matthew Cotrel 2022.06.10

     

Ordering ahead the day before is useless. Came to pick the stuff up to wait a hour and change for the prefab place to open to get the piece needed for first thing in the morning. All was paid for on a account, there is no reason why all material was not ready as the main opened at 7am. Needless to say the entire day is behind schedule now. Piece was ordered the day before at 1130 am, 5 hours before closing and still not ready so thanks a lot

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Normandy 2022.04.25

     

Quick, reasonable...

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Kevon Johnson 2022.04.21

     

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Lisa Devers 2022.03.28

     

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