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Terrible service and no resolution
The service has been incredibly disappointing. After payment, they were quick to ask for proof, but once I reported receiving the wrong part—a 2002 regulator instead of the 2018 one I paid for—things went downhill. It's been a week of excuses and no resolution. There's been no apology or effort to fix their mistake. All I wanted was to exchange the incorrect item for the right part, but nothing has been done. I would not recommend their service to anyone.
Date of experience: 02 June, 2026
Date of experience: 02 June, 2026
Very helpful and quick to get back to a perdon
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Aveline, thank you so much for the 5-star review. We really appreciate your kind words and are glad our team could assist quickly and helpfully.
Brits Brothers Auto Parts
www.britsbrosparts.co.za�
Brits Brothers Auto Parts
www.britsbrosparts.co.za�
Issue had with payment processing - quick turn around from Twinkie on whats support line to sort out the mixup and get my delivery confirmed.
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Jose, thank you for the 5-star review. We’re glad Twinkie could assist quickly on WhatsApp, sort out the payment mix-up, and get your delivery confirmed.
We really appreciate your support.
Brits Brothers Auto Parts
www.britsbrosparts.co.za�
We really appreciate your support.
Brits Brothers Auto Parts
www.britsbrosparts.co.za�
Amazing service, very pleased thank you.
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Andrew, thank you for the 5-star review. We’re really glad to hear you were pleased with the service.
We appreciate your support and look forward to assisting you again.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We appreciate your support and look forward to assisting you again.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Good morning south africa get ur parts with Brits Brother Auto parts
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Videne, thank you for the 5-star review. We really appreciate your support and your kind message.
We’re glad to help South Africa get the parts they need.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We’re glad to help South Africa get the parts they need.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
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Credit not paid out
Goods ordered were not supplied and my account credited. I was not informed why. I asked how the money could be paid back and was pointed to a WITHDRAWAL button on the web page. I completed the process and received a note that the request was pending admin action. Multiple queries by WhatsApp and e-mail on why it cannot be finalised remains unanswered. It remains on PEDING ADMIN ACTION.
I was lookin for parts suppliers on internet and came across BBAP,was amazed of various models parts they stock,first excellent experience was they could supply me with 2009 Nissan G.Livina parts.Great keep it up may your business grow from strength to strength. I'm happy for great customer experience.The part was sent yesterday. Thanks Team Brits Brothers .
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Roger, thank you for the wonderful 5-star review. We’re glad you found us online and that our team could assist with the 2009 Nissan Grand Livina parts you needed.
We truly appreciate your kind words and support. Thank you for trusting Brits Brothers Auto Parts — we hope to assist you again in future.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We truly appreciate your kind words and support. Thank you for trusting Brits Brothers Auto Parts — we hope to assist you again in future.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Very quick and helpful staff.Twinkle is super helpful
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Gino, thank you for the 5-star review. We’re glad to hear our team could assist quickly and helpfully.
We’ll also pass your kind words on to Twinkie. We really appreciate your support.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We’ll also pass your kind words on to Twinkie. We really appreciate your support.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Unfortunately I did not have a good experience with Brits Brothers Auto Parts.
I've ordered a magnetic grey Ford Ranger Wildtrak rear bumper from then via WhatsApp, confirmed as a grey bumper. When delivered it was actually a black bumper. Request to exchange only triggered a lot of excuses or ignoring messages.
I do not recommend that you use this automotive spares supplier.
Rather do the effort and source parts from elswhere, I will never again support them.
Ended up to respray a new bumper to the correct ordered colour, another R1589 down the drain because they could not supply part as ordered.
They are a big "NO"
Reply from Brits Brothers Auto Parts
2026.06.05
Hi C, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
Just to clarify for anyone reading this: this was a new bumper, and new bumpers are supplied unpainted/primered and need to be colour-coded to the vehicle. They are not supplied as a guaranteed final painted match to the vehicle’s colour.
That said, we understand your frustration around the communication and the way the matter was handled. Please send your order details to our WhatsApp support line so our team can review the case properly.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Just to clarify for anyone reading this: this was a new bumper, and new bumpers are supplied unpainted/primered and need to be colour-coded to the vehicle. They are not supplied as a guaranteed final painted match to the vehicle’s colour.
That said, we understand your frustration around the communication and the way the matter was handled. Please send your order details to our WhatsApp support line so our team can review the case properly.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Received excellent, fast and professional service from Twinkie.
Payment was easy and communication was clear, professional and fast.
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Renier, thank you for the 5-star review. We’re glad to hear Twinkie could assist you with fast, professional service.
We also appreciate your kind words about the easy payment process and clear communication. Thank you for supporting Brits Brothers Auto Parts.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We also appreciate your kind words about the easy payment process and clear communication. Thank you for supporting Brits Brothers Auto Parts.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Thanks very much for your friendly service Twinkie
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Kwena, thank you for the 5-star review. We’re glad to hear you received friendly service from Twinkie.
We really appreciate your support and look forward to assisting you again.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We really appreciate your support and look forward to assisting you again.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
I received an excellent customer service from Twinkie.She was so helpful and dedicated in her work.
Reply from Brits Brothers Auto Parts
2026.06.05
Hi Jerome, thank you for the 5-star review. We’re glad to hear you received excellent customer service from Twinkie.
We’ll pass your kind words on to her. Thank you for supporting Brits Brothers Auto Parts — we truly appreciate it.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
We’ll pass your kind words on to her. Thank you for supporting Brits Brothers Auto Parts — we truly appreciate it.
Brits Brothers Auto Parts
www.britsbrosparts.co.za
Very sad reply
To show that you do not take accountability for the poor service.
How is this matter closed?
When I bought the part you expected the payment first so why should that only apply to you? I also need my money before you can collect your grey plastic which I believe it's worthless hence you profited.
Disgusted. Evidence of the "false narrative" attached. When I bought the part it was bought at R333.40 and few days later as can be seen in the photos it was sold for R1365. Yet they say it is a lie. The shocking behavior also communicated.
Reply from Brits Brothers Auto Parts
2026.05.21
We reject the false narrative presented in this review.
The courier was dispatched twice to collect the item, and on both occasions the item was not handed over for return. Assistance, inspection, replacement, or refund processes cannot proceed while the product remains in the customer’s possession. That is standard procedure anywhere in the industry.
Claims that the item is “still in stock” are also entirely false. The product is clearly marked as out of stock on our system. Making knowingly inaccurate statements to damage a business reflects poorly on the reviewer, not the company.
We also do not respond to threats or intimidation tactics. Concerns can be raised professionally through our Sales Desk, which exists specifically to resolve disputes and support cases properly.
Twinkie did in fact assist professionally and attempted to facilitate the process correctly, including arranging collections and follow-ups. The delay in resolution stems solely from the failure to return the item when the courier arrived.
At this stage, the matter is closed from our side until the product is physically returned through the agreed process.
As for the “Temu vibes” comparison — we’ll take being compared to a global company operating worldwide as a compliment.
The courier was dispatched twice to collect the item, and on both occasions the item was not handed over for return. Assistance, inspection, replacement, or refund processes cannot proceed while the product remains in the customer’s possession. That is standard procedure anywhere in the industry.
Claims that the item is “still in stock” are also entirely false. The product is clearly marked as out of stock on our system. Making knowingly inaccurate statements to damage a business reflects poorly on the reviewer, not the company.
We also do not respond to threats or intimidation tactics. Concerns can be raised professionally through our Sales Desk, which exists specifically to resolve disputes and support cases properly.
Twinkie did in fact assist professionally and attempted to facilitate the process correctly, including arranging collections and follow-ups. The delay in resolution stems solely from the failure to return the item when the courier arrived.
At this stage, the matter is closed from our side until the product is physically returned through the agreed process.
As for the “Temu vibes” comparison — we’ll take being compared to a global company operating worldwide as a compliment.
Reply from Brits Brothers Auto Parts
2026.05.20
Thank you for the review and for supporting Brits Brothers Auto Parts. We appreciate the 4-star rating.
We are glad we could assist. Our team always aims to provide the correct parts, clear communication, and nationwide delivery support as efficiently as possible. If there is anything further you need, please use our Sales Desk so we can assist you directly and keep everything properly tracked and resolved quickly.
We are glad we could assist. Our team always aims to provide the correct parts, clear communication, and nationwide delivery support as efficiently as possible. If there is anything further you need, please use our Sales Desk so we can assist you directly and keep everything properly tracked and resolved quickly.
Nice 👍 Helping 💯 stock is good
Reply from Brits Brothers Auto Parts
2026.05.15
Hi Azim,
Thank you for the great review and support. We’re glad you had a good experience with our team and stock availability. We appreciate your feedback and look forward to assisting you again soon.
– Brits Brothers Auto Parts
Thank you for the great review and support. We’re glad you had a good experience with our team and stock availability. We appreciate your feedback and look forward to assisting you again soon.
– Brits Brothers Auto Parts
Twinkie guaranteed me she was sending ne genuine toyota side mirrors. When it arrived it was aftermarket rubbish. Was also not packaged properly so it arrived damaged. When asked to replace with the genuine product which she promised, she just said they only have aftermarket.
Reply from Brits Brothers Auto Parts
2026.05.14
Thank you for your feedback. We would like to clarify the situation fairly.
The original mirrors ordered were the R150 units shown on the website, and the images/listing reflected that they had visible chips/damage. Instead of sending those imperfect used mirrors, we made a goodwill decision to send brand-new replacement mirrors at no extra cost.
Unfortunately, the items appear to have been damaged during courier handling. These mirrors had already travelled internationally in the same packaging without damage, so it is disappointing that they arrived damaged after local courier transit. Courier damage is outside our direct control, but we still tried to assist.
We offered a free replacement, and we also offered the option of receiving the original mirrors that were actually ordered. We believe this was a fair and reasonable attempt to resolve the matter.
We are sorry that the experience did not meet your expectations, but we do not accept the claim that we intentionally misled you or sent the wrong item in bad faith.
The original mirrors ordered were the R150 units shown on the website, and the images/listing reflected that they had visible chips/damage. Instead of sending those imperfect used mirrors, we made a goodwill decision to send brand-new replacement mirrors at no extra cost.
Unfortunately, the items appear to have been damaged during courier handling. These mirrors had already travelled internationally in the same packaging without damage, so it is disappointing that they arrived damaged after local courier transit. Courier damage is outside our direct control, but we still tried to assist.
We offered a free replacement, and we also offered the option of receiving the original mirrors that were actually ordered. We believe this was a fair and reasonable attempt to resolve the matter.
We are sorry that the experience did not meet your expectations, but we do not accept the claim that we intentionally misled you or sent the wrong item in bad faith.