Brits Brothers Auto Parts Reviews

Hi Joycelyn, we are sorry to hear that you are unhappy.
Your order was shipped, and you have already confirmed that a parcel was received. Unfortunately, the supplier appears to have mixed up your parcel with another part, which is why we requested images and started tracing the correct gearbox.
You were informed that this matter was being investigated. A supplier parcel mix-up cannot always be resolved within an hour or two, but that does not mean we are refusing to assist.
For privacy, accuracy, and proper record keeping, all complaints, order disputes, returns, and refund requests must be handled through our official Sales Desk so everything is tracked properly in writing:
https://britsbrosparts.co.za/contact-us/⁠�
Once the matter is logged correctly, we will continue assessing the order. If the correct gearbox cannot be located and delivered, the appropriate refund or resolution will be scheduled.
Brits Brothers Auto Parts

Hi Danish, thank you for the 5-star review and for supporting Brits Brothers Auto Parts. We are glad to hear that you were happy with the service and quick delivery.
For any future parts requests, fitment checks, order updates, returns or after-sales support, please use our Sales Desk so everything is properly tracked and handled in one place:
https://britsbrosparts.co.za/contact-us/⁠�
We also pass store credit on completed sales, which can be used toward your next purchase with us.
Thank you again for choosing Brits Brothers Auto Parts.

Hi Siphelele, thank you for your review and for supporting Brits Brothers Auto Parts. We are glad to hear that you received all your parts as expected.
For any future parts requests, fitment checks, order updates, returns or after-sales support, please use our Sales Desk so everything is tracked and handled properly in one place:
https://britsbrosparts.co.za/contact-us/⁠�
Store credit is also passed on qualifying completed sales and can be used toward your next purchase with us.
Thank you again for choosing Brits Brothers Auto Parts.

Hi Aveline, thank you so much for the 5-star review. We really appreciate your kind words and are glad our team could assist quickly and helpfully.
Brits Brothers Auto Parts
www.britsbrosparts.co.za⁠�

Hi Jose, thank you for the 5-star review. We’re glad Twinkie could assist quickly on WhatsApp, sort out the payment mix-up, and get your delivery confirmed.
We really appreciate your support.
Brits Brothers Auto Parts
www.britsbrosparts.co.za⁠�

Hi Andrew, thank you for the 5-star review. We’re really glad to hear you were pleased with the service.

We appreciate your support and look forward to assisting you again.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Videne, thank you for the 5-star review. We really appreciate your support and your kind message.

We’re glad to help South Africa get the parts they need.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Roger, thank you for the wonderful 5-star review. We’re glad you found us online and that our team could assist with the 2009 Nissan Grand Livina parts you needed.

We truly appreciate your kind words and support. Thank you for trusting Brits Brothers Auto Parts — we hope to assist you again in future.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Gino, thank you for the 5-star review. We’re glad to hear our team could assist quickly and helpfully.

We’ll also pass your kind words on to Twinkie. We really appreciate your support.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi C, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.

Just to clarify for anyone reading this: this was a new bumper, and new bumpers are supplied unpainted/primered and need to be colour-coded to the vehicle. They are not supplied as a guaranteed final painted match to the vehicle’s colour.

That said, we understand your frustration around the communication and the way the matter was handled. Please send your order details to our WhatsApp support line so our team can review the case properly.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Renier, thank you for the 5-star review. We’re glad to hear Twinkie could assist you with fast, professional service.

We also appreciate your kind words about the easy payment process and clear communication. Thank you for supporting Brits Brothers Auto Parts.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Kwena, thank you for the 5-star review. We’re glad to hear you received friendly service from Twinkie.

We really appreciate your support and look forward to assisting you again.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

Hi Jerome, thank you for the 5-star review. We’re glad to hear you received excellent customer service from Twinkie.

We’ll pass your kind words on to her. Thank you for supporting Brits Brothers Auto Parts — we truly appreciate it.

Brits Brothers Auto Parts
www.britsbrosparts.co.za

We reject the false narrative presented in this review.

The courier was dispatched twice to collect the item, and on both occasions the item was not handed over for return. Assistance, inspection, replacement, or refund processes cannot proceed while the product remains in the customer’s possession. That is standard procedure anywhere in the industry.

Claims that the item is “still in stock” are also entirely false. The product is clearly marked as out of stock on our system. Making knowingly inaccurate statements to damage a business reflects poorly on the reviewer, not the company.

We also do not respond to threats or intimidation tactics. Concerns can be raised professionally through our Sales Desk, which exists specifically to resolve disputes and support cases properly.

Twinkie did in fact assist professionally and attempted to facilitate the process correctly, including arranging collections and follow-ups. The delay in resolution stems solely from the failure to return the item when the courier arrived.

At this stage, the matter is closed from our side until the product is physically returned through the agreed process.

As for the “Temu vibes” comparison — we’ll take being compared to a global company operating worldwide as a compliment.

Thank you for the review and for supporting Brits Brothers Auto Parts. We appreciate the 4-star rating.
We are glad we could assist. Our team always aims to provide the correct parts, clear communication, and nationwide delivery support as efficiently as possible. If there is anything further you need, please use our Sales Desk so we can assist you directly and keep everything properly tracked and resolved quickly.

Hi Azim,

Thank you for the great review and support. We’re glad you had a good experience with our team and stock availability. We appreciate your feedback and look forward to assisting you again soon.

– Brits Brothers Auto Parts

Thank you for your feedback. We would like to clarify the situation fairly.

The original mirrors ordered were the R150 units shown on the website, and the images/listing reflected that they had visible chips/damage. Instead of sending those imperfect used mirrors, we made a goodwill decision to send brand-new replacement mirrors at no extra cost.

Unfortunately, the items appear to have been damaged during courier handling. These mirrors had already travelled internationally in the same packaging without damage, so it is disappointing that they arrived damaged after local courier transit. Courier damage is outside our direct control, but we still tried to assist.

We offered a free replacement, and we also offered the option of receiving the original mirrors that were actually ordered. We believe this was a fair and reasonable attempt to resolve the matter.

We are sorry that the experience did not meet your expectations, but we do not accept the claim that we intentionally misled you or sent the wrong item in bad faith.