Brits Brothers Auto Parts Reviews

Gerry van Zyl 2025.12.17

     

I dont have enough good things to say about these guys. They are super helpful, friendly and deliver quick and professional help. I cant recommend them enough. Amazing.

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.18

Thank you so much, Gerry — we truly appreciate the amazing feedback and the time you took to share it, especially as a Local Guide. We’re really glad to hear you experienced our service as helpful, friendly, and professional.

Your recommendation means a lot to our entire team. We look forward to assisting you again whenever you need parts or support.

— Brits Brothers™ Team

Dominic Simelane 2025.12.16

     

Thank you alot for the service guys

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.17

Thank you very much for your kind words! We really appreciate your support and are glad you were happy with the service. We look forward to assisting you again whenever you need parts or advice.

— Brits Brothers™ Team

Mzoli Qangaqa 2025.12.15

     

I received my package in good condition fully functional 👌

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.15

Thank you very much for the great feedback! We’re glad to hear your package arrived in good condition and that everything is fully functional 👌

We truly appreciate your support and look forward to assisting you again whenever you need parts or help.

— Brits Brothers™ Team

SARAH NAGOOR 2025.12.15

     

We ordered a few times from Brits Bros and received good service and the parts were correct. However May 29th 2025 we purchased a throttle body for a Peugeot and returned it as it was faulty. Courier Guy tracking stated date and time the faulty part was returned. We have been sending emails to this very day, together with whatsapp to try and obtain the refund ALL TO NO AVAIL. The accounts lady (the wife to one of the directors) kept promising to refund, she is driving to the work or she is busy and will get to it. However 6 months now and STILL NO REFUND. BE WARNED THEY LACK HONESTY AND INTEGRITY.

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.15

We sincerely apologise for the frustration and inconvenience you have experienced. This is not the level of service we aim to provide, and we take your feedback very seriously.

We acknowledge that the part was returned and that a refund has taken longer than it should have. Delays of this nature are unacceptable, and for that we are truly sorry. There is no intention to ignore or avoid this matter, and we regret that our communication and follow-through have fallen short in your case.

To resolve this immediately, we ask that you please contact us directly so we can finalise the refund without any further delay.
📧 ryan@britsbrosparts.co.za

📞 +27 73 592 5563

Please include your order number and proof of return, and we will prioritise this matter personally until it is fully resolved.

We value every customer and appreciate you bringing this to our attention so we can correct it and improve our processes going forward.

— Brits Brothers™ Management

V Z 2025.12.15

     

It was my first time ordering from Brits Bothers Auto and I was not sure if they are legit but to my surprise, the customer service was 100% as they followed me up until I received my parts in which I was more than satisfied with my parts .

Useful Report

Reply from Brits Brothers Auto Parts 2024.04.18

Dear V Z, we're delighted to hear that you had such a great experience with our service. We always strive for customer satisfaction. Thank you for your trust and kind words!

Mosima Ramafalo 2025.12.15

     

The service was great, the wheel cap had minor scratches which I managed to fix. The delivery was also fast and within the stipulated time

Useful Report

Reply from Brits Brothers Auto Parts 2024.05.14

Thank you for your feedback, Sima. We're pleased to hear you had a great service experience and speedy delivery. We'll work on improving our product quality checks.

Sashil Sookul 2025.12.15

     

Sold a damaged window switch and never refunded me in full

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.15

We sincerely apologise for this experience. Selling a damaged part and not completing the full refund is not acceptable, and we understand your frustration.

This matter should have been resolved properly and in full, and we are sorry that it was not. There was no intention to inconvenience you, and we acknowledge that we fell short in handling this correctly.

Please contact us directly so we can finalise the outstanding refund amount without any further delay:
📧 ryan@britsbrosparts.co.za

📞 +27 73 592 5563

Kindly include your order number and any correspondence reference so we can prioritise this immediately.

We appreciate you bringing this to our attention and thank you for giving us the opportunity to correct it.

— Brits Brothers™ Management

Lebohang Mokoena 2025.12.15

     

I ordered a VW dashboard. It was wrapped with plastics and broken .you can't wrap a dashboard with plastics and Courrier it.it should be in the box not plastics. I don't recommend anyone to buy at Brits spares. I wrote them a complaint email. They replied negatively telling me that the dashboard was in a good condition it is not their responsibility. They told me that I must complain to the delivery person. Brits brothers failed me a lot.

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.15

We are genuinely sorry for this experience and for the frustration it has caused. This is clearly not how any customer should feel after purchasing from us.

Dashboards are fragile items, and while they are prepared with protective wrapping, we acknowledge that the packaging and shipping method did not meet the standard required for an item of this nature. For that, we sincerely apologise. Regardless of where damage may have occurred, the responsibility to ensure safe delivery ultimately lies with us, and we regret that this was not handled better.

We are also sorry that our previous response did not leave you feeling supported. That was not our intention, and we understand why this added to your disappointment.

We would like the opportunity to review this matter properly and resolve it fairly. Please contact us directly so management can personally assist and work toward a resolution:
📧 ryan@britsbrosparts.co.za

📞 +27 73 592 5563

Please include your order number and any photos or correspondence so we can prioritise this immediately.

Your feedback is taken seriously and is being used to improve how fragile items are packaged and shipped going forward.

— Brits Brothers™ Management

Jan Botha 2025.12.15

     

You send me a Golf MK4 ECU and not the requested Golf MK3 ECU

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.15

We sincerely apologise for this error. Supplying an incorrect ECU is not acceptable, and we understand the inconvenience this has caused.

This should have been identified and corrected immediately, and we are sorry that it was not handled properly at the time. We take responsibility for the mistake and for any frustration it caused.

Please contact us directly so we can resolve this without further delay — either by arranging the correct part or finalising a refund:
📧 ryan@britsbrosparts.co.za

📞 +27 73 592 5563

Kindly include your order number so management can prioritise this matter and ensure it is resolved correctly.

Thank you for bringing this to our attention. We appreciate the opportunity to correct the mistake.

— Brits Brothers™ Management

Thomas Chauke 2025.12.15

     

Useful Report

Siboniwe Mahleka 2025.12.15

     

Useful Report

Reply from Brits Brothers Auto Parts 2023.12.09

Dear Siboniwe, Thank you for the high rating! We're glad to know you're satisfied with our service. Your support helps us strive for perfection. Best regards.

Janine W 2025.12.12

     

T6 Ford Ranger Bonnet | Great Service | Quick Delivery Very happy with the service I received! I urgently needed a T6 Ford Ranger Bonnet. On Monday morning 8 Dec 2025 I made an offer on a bonnet I saw on their website which was accepted and paid for. I received the bonnet on Friday morning 12 Dec 2025 (would have been 11 Dec, but the courier in our town did not make all his deliveries on time - but on Brits Brothers side everything went smoothly, they responded promptly when I sent them messages on WhatsApp! I would highly recommend them for any of your auto parts needed!

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.14

Thank you, Janine, for your kind words! We're thrilled we could assist you quickly and efficiently with your T6 Ford Ranger Bonnet. Your recommendation means a lot to us!

Zukiswa Magoso 2025.12.11

     

uncaring, non-communicative I am extremely disappointed with the service I received from Brits Brothers. I purchased a car mirror from them and the item was damaged in transit before it could even be delivered to me. Instead of assisting me properly, I was met with poor communication and a lack of responsibility. When I followed up about receiving a replacement, I was told that the mirror would be sent out the next day. Two weeks have passed and I still have not received anything. I tried contacting the customer service representative Mica who responds with vague messages and does not answer calls or provide clear information. I am left without a mirror which affects my ability to safely use my vehicle and the situation has caused significant inconvenience. There is no sense of urgency, no accountability, and no proper customer support. My experience with Brits Brothers has been frustrating and unprofessional. I would not recommend them to anyone based on how this matter has been handled.

Date of experience: 11 December, 2025

Useful Report

Borries Bornman 2025.12.08

     

Received excellent service from Brits Brothers!! Love they way they immediately confirmed my order via WhatsApp and kept me updated the entire time!!

Useful Report

Reply from Brits Brothers Auto Parts 2025.12.10

Thank you so much for the amazing feedback! 🙌
We really appreciate you choosing Brits Brothers™. Keeping you updated and confirming orders quickly via WhatsApp is exactly how we believe service should be done.
Delighted to hear the process was smooth from start to finish — we’ve got your back anytime you need parts again! 🚗🔥

Mkhululi C Gunde 2025.11.12

     

They are not giving the address i wanted to go direct pick! Pay and go

Useful Report

Reply from Brits Brothers Auto Parts 2025.11.12

Please understand: Brits Brothers™ is a verified marketplace, not a physical walk-in store. Every product is shipped directly from our network of suppliers across South Africa.

The address shown online is not a pickup point — it’s clearly stated that all orders are processed and shipped only after online payment.

Leaving a review without reading or understanding how a marketplace operates is unfair and misleading. We take service seriously, but we also expect customers to read the listing details before complaining.

Derek Gagiano 2025.11.12

     

I did not have a good experience at all. Went for this supplier due to the high reviews, but did not get the same service. Item bought was not the item that arrived. The item was extensively damaged and could not be fitted, brackets were broken off and many other problems. When I contacted them, they did offer to exchange it with much disarray, but I had to organize and pay the courier again. Who has time for this and the money, is this not the reason for shopping online in the first place. The fault was clearly their side, but the tone in which the voice notes came through was also very bad. I had it repaired the best we could at twice the cost of the item, but was just refused any refund or credit. Anyway, good luck to all the other people and hope my bad service was a once off. review: 2025/11/12 I was contacted by the company after my review, and they offered to refund me for the repairs needed on the broken item sent. Thank you to Willem who sorted this out in a very professional manner!

Useful Report

Reply from Brits Brothers Auto Parts 2025.11.10

Good day sir, my apologies for the bad communication you received. Kindly contact me directly so we can assist with this. 0735925563

Boitumelo B Molomo 2025.11.10

     

Refund on delay order I placed an order for parts on their website. Upon realizing the urgency of my request, the owner promptly issued a full refund without hesitation. This demonstrates exceptional business practice.

Date of experience: 05 November, 2025

Useful (1) Report

NOTHEMBA MASELWA 2025.11.09

     

Fast and reliable, I received my order with in 4 days after purchase and exactly what I needed .

Useful Report

Reply from Brits Brothers Auto Parts 2025.11.12

Thank you for your support and trust in Brits Brothers™! 🚗🔥

George van Zyl 2025.11.02

     

ATOS My order was never delivered after i paid online.

Date of experience: 13 October, 2025

Useful Report

Solomon Moopong 2025.10.24

     

Exceptional service I recently bought an Audi 4 B9 right side mirror. These guys delivered beyond my expectations. The part was delivered in less than 2 days. This showed that no place is far for them. One thing I also liked is that they inform me about everything, I got updated regularly until I received my part. Thank you Ryan from Brits brothers auto parts,

Date of experience: 24 October, 2025

Useful Report