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What customers say about Bricks & Minifigs - Westerville
Recent reviews
This is strictly from a selling/trading viewpoint but I highly recommend NOT selling to this business. I am new to the hobby but very familiar with collectibles. My 3 y/o recently got into Lego and Lego sets. Specifically Dinosaur sets. So when I found this place I thought I hit the jackpot. I had some old Lego sets in a tub in my basement including “The Milano” set from guardians of the Galaxy as well as the Hydra attack set from avengers. I had the box for both sets and although SOME of the poly bags were opened all the pieces were stored in a large ziplock bag sealed with the Manuals and mini figures. I was offer $45 cash or $65 trade credit. I accepted the credit and traded for a couple of sets my son wanted when I noticed they had the Drax minifigure in their case listed at $45 by itself. These guys definitely take advantage of people who don’t do their research in order to maximize profit. They could have also just informed me the value of this set so I could have tried to sell it or trade it on my own. I’ve been warned about this place by coworkers and I gave them the benefit of the doubt.
So please do your research if you decide to do business with this establishment. I am going to stick to online and the official Lego store from now on.
EDITED for context
I owned and operated a Cards and Collectibles business for the last 3 years before selling it. Once again do your research. $45 for multiple sets when a single piece of one set (which is at least $150 in used or complete) is doing more than “Keeping the lights on”. That’s squashing the light out on a hobby a dad and his kid can do indoors together all to make an extra buck
Reply from Bricks & Minifigs - Westerville
2026.10.09
We’re sorry to hear you left feeling disappointed, and we’re glad your son has discovered the fun of LEGO!
We understand that seeing an individual minifigure priced at $45 after completing a trade can raise questions. However, the resale price of one collectible item isn’t directly comparable to the trade value offered for an entire set. Individual minifigures can have their own collector demand and market value, while sets are evaluated based on several factors, including completeness, condition, demand, and how they’re packaged.
As a locally owned brick-and-mortar business, we also have operating costs that online sellers don’t face in the same way. Our trade offers must account for expenses like employee wages, rent, utilities, inventory processing, and the time our team spends sorting, verifying, and preparing items for resale. We also provide something online marketplaces can’t always offer, a local place where customers can bring in their LEGO, receive an offer, and walk out with cash or store credit to use that day.
Our trade offers are optional, and we encourage customers to compare their options and choose what works best for them. We never want anyone to feel pressured to accept an offer. We wish you and your son many happy hours of building!
We understand that seeing an individual minifigure priced at $45 after completing a trade can raise questions. However, the resale price of one collectible item isn’t directly comparable to the trade value offered for an entire set. Individual minifigures can have their own collector demand and market value, while sets are evaluated based on several factors, including completeness, condition, demand, and how they’re packaged.
As a locally owned brick-and-mortar business, we also have operating costs that online sellers don’t face in the same way. Our trade offers must account for expenses like employee wages, rent, utilities, inventory processing, and the time our team spends sorting, verifying, and preparing items for resale. We also provide something online marketplaces can’t always offer, a local place where customers can bring in their LEGO, receive an offer, and walk out with cash or store credit to use that day.
Our trade offers are optional, and we encourage customers to compare their options and choose what works best for them. We never want anyone to feel pressured to accept an offer. We wish you and your son many happy hours of building!
Their parties are PERFECT for Lego lovers ! We had my son’s 9 yo party here. We had Dominos deliver right to the building without issue. The kids all built race cars out of Legos & raced them. The kids were going crazy they were having so much fun. Then we had time for food and cake. & then last you build Minifigs. The party was so fun, the kids had so much fun, & the host was so patient & good with the kids! It’s also clean. 10/10 recommend !!
Seriously friendly, helpful staff! This is a great store for lego fans not wanting to break the bank!
Great selection at very competitive pricing for a huge variety of Legos... Everything from very unique/rare retired sets and the new stuff. Staff is beyond helpful. Brian (and the whole staff!) goes out of their way to help find that missing piece! Bulk and s always super clean and EXTENSIVE! Highly recommend!
Reply from Bricks & Minifigs - Westerville
2026.09.26
Thanks for leaving a review. Since there wasn’t a comment with it, we’re not sure what happened or what led to your rating. If you’re willing to share more, we’d really like to hear about your experience and see how we can help. Please reach out to complaints.support@bricksandminifigs.com.
Jayden and Joe were really great! They helped me to get something built for my dad, I have no Lego knowledge and they were wonderful! Thank you!
Worked out a great deal traded to trade in some mini figs for a dream classic castle set. Thank you and the stuff was great, so friendly.
They don't know how to identify minifigs and try to i.d. them as lower coasting mini figs. Don't sell here
I have been here many times and it is a great store. People may review this place low because of the boycott, but I think that all of that is corporate. This store is local. It has a great selection and they do follow the policy of giving you a certain percentage of what the item you bring in to sell or trade. And it's accurate.
Reply from Bricks & Minifigs - Westerville
2026.07.24
Thank you so much for your support and for taking the time to share your experience. It truly means a lot to our family and team. We’re grateful you recognize that we’re a locally owned store, and we’re so glad you’ve had great experiences with our selection and our trade-in process. We look forward to seeing you again soon! 🧱😊
BAM Westerville hosted my son's 9th birthday party yesterday. The staff all greeted us, were very friendly and the employee that helped run the party was very nice, funny, patient and good with the kids and adults. Birthday boy got to pick a large tub with bulk Lego, but I purchased large tubs for the rest of the kids to have their own bulk Lego too. The kids (and parents) each got to build their own race car and race down the track several times, it was a blast! Then Lunch and Cake, and finally, the kids all got to build their own Minifig and take them home. BAM made it a fun and memorable party for our son. Thank you so so much!
Reply from Bricks & Minifigs - Westerville
2026.07.24
Thank you so much for your kind words! We’re so glad your son had an awesome birthday and that everyone had a great time building, racing, and celebrating together. It was our pleasure to be part of such a special day, and we’ll be sure to share your compliments with our team. Happy Birthday to your son—we hope to see you all again soon! 🎉🧱
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Bricks & Minifigs - Westerville has 47 reviews on Trustindex, collected from Google and Trustindex.
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Bricks & Minifigs - Westerville is rated 4.3 out of 5 based on 47 reviews. 81% of reviewers gave five stars.
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