Es el mejor lugar para atenderse gracias por su trabajo. Por darle a uno la oportunidad de ser atendida.se siente uno bien y con la seguridad de que sera resuelto nuestros problemas
¡Muchas gracias, Ana! 💛
Agradecemos profundamente tus palabras y la confianza que depositaste en nuestro equipo. Nos alegra saber que te sentiste bien atendida, segura y apoyada. Para nosotros es muy importante poder brindar un espacio donde las personas se sientan escuchadas y cuidadas. Gracias por tomarte el tiempo de compartir tu experiencia.
Thank you so much for the 5-star review, Abby! We genuinely appreciate you taking the time to share your support. It means a lot to our team to know you had a positive experience with us. We’re grateful you chose our clinic for your care, and we’re always here if you need anything in the future. Thank you again for your trust and for being part of our community.
With gratitude,
BVHC Staff
Hello,
We take all feedback seriously. However, after reviewing our records, we do not have any record of this individual as a patient at our clinic. We have also noted that similar reviews have been posted for multiple abortion providers in the area. We remain committed to providing safe, compassionate, and respectful reproductive health care to all who seek our services. Our reviews should reflect the experiences of actual patients, and we encourage anyone with genuine feedback about their care to contact us directly.
Thank you,
BVHC Staff
Hello,
We take all feedback seriously. However, after reviewing our records, we do not have any record of this individual as a patient at our clinic. We have also noted that similar reviews have been posted for multiple abortion providers in the area. We remain committed to providing safe, compassionate, and respectful reproductive health care to all who seek our services. Our reviews should reflect the experiences of actual patients, and we encourage anyone with genuine feedback about their care to contact us directly.
Thank you,
BVHC Staff
Hello,
We take all feedback seriously. However, after reviewing our records, we do not have any record of this individual as a patient at our clinic. We have also noted that similar reviews have been posted for multiple abortion providers in the area. We remain committed to providing safe, compassionate, and respectful reproductive health care to all who seek our services. Our reviews should reflect the experiences of actual patients, and we encourage anyone with genuine feedback about their care to contact us directly.
Thank you,
BVHC Staff
Aimee Herman2025.10.21
It's refreshing to go to a doctor that respects name and pronouns, is sex positive and educated on different bodies and identities.
Thank you so much, Aimee. We truly appreciate your kind words. Providing inclusive, affirming, and knowledgeable care for every patient is at the heart of what we do. We’re grateful you felt respected and supported during your visit.
Rachel Wittiger2025.10.18
The front desk clerk is off putting, doesn’t smile, and is rude. Idk her name but she was the only front desk employee on Friday Oct 17. The rest of the staff I spoke to are pleasant. They were kind and patient with me in the procedure process. Had to reschedule and they were easy to do so with.
Thank you for sharing your experience, Rachel. We’re glad to hear that the rest of our team provided kind and supportive care and that rescheduling was easy for you. Your feedback is important, and we’ll be reviewing it with our team to ensure a great experience for all patients. We appreciate you taking the time to let us know and for giving us the opportunity to improve.
Sincerely,
BVHC Staff
SDM2025.10.11
Not sure anyone has ever been so kind to me. Listened and addressed all of my concerns. I am so grateful ❤️
Thank you so much!
Thank you so much for your kind words! 💛 We’re truly touched by your review and so glad to hear you felt cared for and listened to during your visit. Providing compassionate, attentive care is what we strive for every day, and it means a lot to know that it made a difference for you. We’re grateful you took the time to share your experience!
Anais Aguirre Carlin2025.09.27
Hace unos meses me atendi en este lugar ,pruebas de laboratorio las cuales me dijeron no tenían costo pero si tuvieron ya que me llegó una factura la cual pagué como demoraban los resultados mucho tiempo me comuniqué con ellos y me dijeron que habían tenido un problema con mis tomas de sangre (se perdieron) entonces tuve que volver a ir 1 mes después para que me las vuelva a tomar por su mala atención, luego de eso recibí nuevamente una factura de 256 qué yo debía de las últimas pruebas que se perdieron ,me llaman me envían correos mensajes para que realice el pago ,me comunique con ellos para que lo resuelvan pero parece que nunca lo hicieron ,estoy cansada que me cobren algo que no tengo que pagar .
Anais, lamentamos mucho la experiencia que tuvo y el estrés que esto le ha causado. Entendemos completamente lo frustrante que debe ser recibir un cobro por pruebas que se perdieron y no haber tenido una solución rápida a sus inquietudes. Por favor sepa que este no es el nivel de atención ni de servicio que queremos para nuestros pacientes.
Con nuestra reciente transición a un nuevo sistema de historia clínica electrónica (EHR), desafortunadamente encontramos algunos problemas como el que usted experimentó. Estamos trabajando activamente para corregirlos y asegurarnos de que ningún paciente se sienta de la manera en que usted se siente en este momento.
Realmente queremos resolver esta situación. Si lo permite, por favor comuníquese directamente con nosotros al 303-442-5160, y revisaremos personalmente su caso, resolveremos el problema de facturación y nos aseguraremos de que todo quede corregido.
Gracias por hacernos saber su experiencia — sus comentarios nos ayudan a mejorar y estamos comprometidos en solucionarlo para usted.
Kiri Booth2025.09.19
Wonderful clinic. They are always kind and respectful towards me, offer good quality care across a large range of services, and the practitioners actually take the time to hear me and address anything I bring up. They are accepting and inclusive and work hard to make sure their services are accessible to anyone.
Kiri, thank you so much for your kind words and for trusting us with your care. We’re grateful to hear that you feel respected, heard, and supported by our team. Creating an inclusive, welcoming, and accessible space for everyone is at the heart of what we do, and it means so much to know that comes through in your experience. We truly appreciate you taking the time to share this feedback! 💙
Gabrielle Talamantez2025.09.05
Finding a women’s health center that truly cares about you and listens is so important, and Boulder Valley Health Center did just that. From the start, their customer service stood out—every time I called with questions about my appointment or concerns, the front desk was so kind, welcoming, and always checked with the provider to make sure I had the right answers. They really set the tone and made me feel comfortable even before I walked in.
I went to this center to have an IUD inserted and my implant removed. I was nervous about the procedure, but Dr. Shaunti immediately put me at ease. Knowing her strong success rate gave me even more confidence, and my appointment couldn’t have gone better. I felt calm and comfortable throughout the process, which is so important for something like this.
Thank you so much to Dr. Shauntie and the front desk team for the outstanding care—you are all amazing!
Hi Gabrielle,
Thank you so much for your kind and thoughtful review! We’re truly honored that you chose Boulder Valley Health Center for your care, and we’re so glad to hear you felt supported and comfortable throughout your experience. Our team is deeply committed to making every patient feel heard, respected, and well cared for—from the first phone call to the end of your visit.
Your words mean a lot to us, and we’ll be sure to share your feedback with the entire team. We’re wishing you continued health and wellness, and we’re always here if you need anything in the future!
Warmly,
The Boulder Valley Health Center Team
Aracely Camargo2025.08.20
I can’t say thank you enough, but im honestly so happy and so satisfied with their form of communication, commitment, their service, just everything. I’m not good at names but I came from out of state, nervous and scared but im so grateful for finding this place. They helped me so much with the financial needs as well. Not one person was rude. I was going through a horrible depression when I went there, I was scared but trying to hide it, I felt so cared for by everyone there from the rubs telling me everything is going to be okay and telling me they will be there every step, I went through the whole procedure with a lady on side of me rubbing my hand telling me it’s okay. I just want to say a big thank you to everyone that was there with me and for me. Everything was done quick. Pain was a 7/10 but very manageable even with just ibuprofen and Tylenol. I even got on nexplanon right after. All my questions were answered, they didn’t seem annoyed not one bit even though I asked the lady a million questions, they were so helpful. They made it quick. They even called me a few days later checking up on me making sure I made it safely to my state. Yall don’t understand how deep of a depression I was in thinking I won’t be able to have a procedure done being a 17 hours away. But in the end everything got done and I had all the help I needed. I give this place a 10/10. Unlimited condoms yall lol stay safe out here, I got treatment for an stf I got exposed to the same day as well. I appreciate everyone in there. Thank yall so much. God bless.
Dear Aracely,
Thank you from the bottom of our hearts for your kind and powerful words. Your story moved every one of us here, and we’re incredibly grateful you took the time to share your experience.
We’re so glad to know you felt supported, cared for, and respected during such a difficult and emotional time. It means the world to us to hear that our team helped ease your fear and made you feel safe — that’s exactly what we’re here for.
We admire your courage for traveling so far, and for facing everything with strength and honesty. Your trust in us is something we don’t take lightly. It was truly our honor to be there for you, every step of the way.
From everyone here, thank you again for your beautiful message. We wish you continued healing, peace, and strength. And yes — always stay safe out there! 💜
With gratitude,
BVHC Team
Heather Freitas2025.07.30
Everytime I visit this place, the staff is so wonderful and warm. The doctors here are very caring and really take the time to listen. I always feel safe and appreciate the level of kindness.
Thank you so much, Heather, for your kind words and thoughtful review! We're truly grateful for your continued trust and support. It means a lot to hear that you feel safe, cared for, and welcomed every time you visit. Our team is dedicated to providing compassionate, attentive care, and knowing that it makes a difference for you is incredibly rewarding. We look forward to seeing you again!
Trisha Trantham2025.07.04
If I could give a 10 star review I definitely would. I traveled from another state, I was nervous and every single staff member that spoke to me or attended me was so friendly respectful and kind. It made me feel so comfortable and safe. They walked me through every single process and worry I had answered questions and gave me options. I am very grateful to have gone here and definitely will recommend even coming in from out of town financial assistance was available.
Dear Trisha,
Thank you so much for your incredible review. Your kind words truly mean the world to us. We know how much trust it takes to travel from out of state for care, and we’re so glad you felt supported, respected, and safe throughout your visit. Our team works hard to make sure every patient feels fully informed and cared for, and it’s wonderful to hear that came through for you. We’re honored to have been part of your journey and deeply grateful for your recommendation. Wishing you all the best. 💛
Warmly,
BVHC Staff
Natalia Cavaliere2025.07.03
This clinic is wonderful. I was so nervous about my procedure and generally really hate being at doctors offices, but this place is very welcoming and homey. The staff is kind and very enthusiastic about taking care of you. The woman who does the consent process with you (Christie) is a doll - she is clear, kind, funny, and makes sure you know everything you need to know. The main Dr. is incredibly skilled, grounded, and made me feel very safe. All of the support staff is the same. For whatever reason you may be coming to this clinic, I can say with certainty that you will be well taken care of. You’re in good hands here❤️
Dear Natalia,
Thank you so much for your heartfelt review. We're incredibly grateful you took the time to share you experience. It means the world to us that you felt welcomed, safe and well cared for at our clinic. That is the intention of all staff here. We are touched by your kind words and want all patients to feel informed and supported through their appointment. We are so glad that our entire team made a positive impression on you. You are always in good hands here and we are honored to have been part of your care.
Warmly,
BVHC Staff
Jennifer Brommer2025.06.25
The women who work here are angels… patient, knowledgeable, and I can tell they truly care about what you’re going through. It makes such a difference when you’re going through stressful situations… especially doctor visits cause so much anxiety… so thank you to Cecelia, Darby & the woman at the front desk who was seriously so kind and friendly. It’s so appreciated!!
Dear Jennifer,
Thank you so much for your beautiful review. Your words truly touched our hearts. We’re so glad you felt cared for and supported—especially during a time that can feel stressful or overwhelming. Cecelia, Darby, and our front desk team will be so happy to know they made a positive impact on your visit. It means everything to us to know we helped ease your experience, even just a little. We appreciate you taking the time to share, and we’re always here for you. 💛
Warmly,
BVHC Staff
Zoe Zhao2025.06.17
Everyone I interacted with was kind, but friendliness doesn’t excuse medical negligence. I came in for STI screening. After waiting (extremely anxiously) for 3 weeks without update and multiple calls without a clear answer, I was finally told they never sent my blood sample to the lab.
If I hadn’t followed up repeatedly, would this have gone completely unnoticed? A sure way to ruin someone's life for several weeks.
Dear Zoe,
Thank you for bringing this to our attention, and please accept our deepest and sincerest apologies for your experience. We’re so sorry for the delay, the lack of communication, and especially the distress this caused you. This is not the standard of care we aim to provide, and we take your feedback very seriously.
We’re actively reviewing what happened in your case to ensure this kind of mistake doesn’t happen again. You deserved clear answers and timely follow-up, and we regret that we let you down in that regard.
We truly appreciate your patience and your willingness to share your experience so we can do better. If you’re open to it, we’d be grateful for the chance to speak with you directly and make things right.
With sincere apologies,
BVHC Medical Director and Staff
303.442.5160
Whitney Smith2025.06.03
I showed up to my appointment that was confirmed the day before, and when I arrived, I was told that they did not have me on the books. I read the transcript from the voicemail the day before confirming my appointment, and I checked my email that had a confirmation from the day before as well. Very unfortunate that I took time away from work and drove into town for this appointment.
Dear Whitney,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the scheduling error and the frustration it caused. We completely understand how upsetting it must have been to take time off work and travel to your appointment, only to be told we didn’t have you on the schedule.
We recently transitioned to a new electronic health records (EHR) system, and unfortunately, a training error during that process led to this mistake. While this is an explanation, it’s not an excuse—and we take full responsibility for the inconvenience you experienced.
Please know that we are actively working to improve our processes, reinforce staff training, and ensure this kind of issue doesn’t happen again. Your time and trust are incredibly important to us, and we’re truly sorry that we fell short.
We hope to have the opportunity to make this right and provide you with the experience you deserve.
Warmly,
BVHC Staff
Karely Hernandez2025.06.02
I scheduled an appointment at the front desk two weeks ago, but when I arrived for it, they told me I wasn’t on the schedule at all. I took time out of my day for this—how does something like that even happen? Very disappointing and unprofessional more so because I’m one hour away. Literally ruined my day.
Dear Karely,
We’re very sorry to hear about your recent experience and truly understand how frustrating it must have been to arrive for your appointment only to find it wasn’t on the schedule—especially after traveling such a long distance. This is certainly not the level of service we aim to provide.
After reviewing the situation with our team, it appears there was a scheduling error, and we sincerely apologize for the inconvenience it caused. We appreciate you speaking with our care assistant afterward and allowing us to get you rescheduled.
Your time is valuable, and we’re taking steps to ensure something like this doesn’t happen again. Thank you for bringing it to our attention. We look forward to making things right at your next visit.
We take all feedback seriously and are committed to providing respectful, high-quality care to everyone we serve. However, after reviewing our records, we’re unable to find a visit associated with your name or details. If you believe this is an error or you’d like to discuss your experience further, we encourage you to contact our office directly at 303.442.5160. Thank you.
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