Verified
Muy bien
☺ The property was in a really good location. Was a little smaller, especially the bathroom, shower and sink than what I expected but it was clean and was good for the price. The keypad was a little annoying at times as it kept double entering numbers and required multiple attempts to get into the property and then again into the room. But it was convenient to not need a card/access card for contactless check in and check out.
I would overall recommend this property to people that want a clean and comfortable accommodation for a decent price.
Made the WRONG decision to book at Blue Wren Lodge on Sunday evening. WITHIN 2-3 minutes CANCELLED the booking.
Gather the FULL cost of the booking will now be 'piled on'.
A bit ROUGH this, being a 70 yo OAP pensioner.
Not EASY to get public transport there.
The lodge looks okay in appearance and that area does looks pleasant.
Reply from Blue Wren Lodge Waratah
2026.03.02
Hi Kenneth,
As per our phone discussion with you today, we have not charged for your reservation as it was cancelled shortly after booking.
Regards
Blue Wren Lodge Waratah
As per our phone discussion with you today, we have not charged for your reservation as it was cancelled shortly after booking.
Regards
Blue Wren Lodge Waratah
Verified
Decent enough for the price, however not recommended for more than 2 nights,
☺ The clothes washing machine and dryer was exceptionally handy along with the kitchen being self sufficient
☹ The mattress was extremely soft with no support, my partner & I woke up with quite severe body aches,the room also was not serviced regular enough when the cleaners did come it felt like all they did was cover the rooms in glen 20 & make the beds.
The kitchen was quite untidy from guests creating mess & not cleaning after themselves.
Rooms are very small,bathrooms so small you're unable to get dressed unless you're shorter than 5 ft may be in luck all in all 5/10.
Reply from Blue Wren Lodge Waratah
Hi cœréy,
Thanks for taking the time to post this review, we are pelased that you rated us 8 out of 10.
As indicated by our name, we provide lodge style accommodation. We are not a full service motel. We provide a light service when requested by use of the "Please Make Up My Room" sign.
The common areas are cleaned daily. We are disappointed if other guests left the areas untidy or messy during your stay.
Bedding preferrance is a very personal thing. All beds are quite new, and are actually on the firmer side. We also provide a selection fo soft and firm pillows to cover most preferrences.
Regards
Blue Wren Lodge Waratah
Thanks for taking the time to post this review, we are pelased that you rated us 8 out of 10.
As indicated by our name, we provide lodge style accommodation. We are not a full service motel. We provide a light service when requested by use of the "Please Make Up My Room" sign.
The common areas are cleaned daily. We are disappointed if other guests left the areas untidy or messy during your stay.
Bedding preferrance is a very personal thing. All beds are quite new, and are actually on the firmer side. We also provide a selection fo soft and firm pillows to cover most preferrences.
Regards
Blue Wren Lodge Waratah
The property, nestled at the end of a cul-de-sac, offered a peaceful stay where there are no distractions from other residents. There street/ location however is not ideally located.
There is a common kitchen and lounge space at the bottom for bigger groups of people.
The rooms were small, serviced and tidy with no issues
It is completely an off-line service without any reception desk, as I though it would have. The instructions and communication are via mobile for a quick check in/ check out process.
We did have an issue with the door lock but they staff were helpful in accommodating to another room.
Verified
Last option to stay
☺ For price not good at all .
☹ Small and broken door of toilet
Reply from Blue Wren Lodge Waratah
We are disappointed your stay didn't meet your expectations. You made a last minute booking during a weekend when demand in our area was very high.
We will investigate any issues with the toilet door.
Regards
Blue Wren Lodge Waratah
We will investigate any issues with the toilet door.
Regards
Blue Wren Lodge Waratah
Verified
Poor service when checking in on same day I booked
☺ Nothing
☹ Terrible attitude. Harassing number of text messages and would not answer my direct call. I was texted that I was attempting to avoid security. I had no history with the person or property. I’m given a very high rating on ride share apps. I’m actually a professional advisor with a good reputation. Had to book elsewhere because of their attitude
Reply from Blue Wren Lodge Waratah
Hi Clara,
Our "hasassing number of text messages" were in response to your messages and voice messages. You called during a busy period when we were unable to answer the phone. We responded by text message whilst we were helping other customers.
You advised that you had no access to your emails to make payment, but our system indicated that the email that we sent you had been opened.
You wanted to make payment outside of our secure processes. By the end of it, we were very happy not to have to have dealt with your excuses and scamming over the phone.
We provided free cancellation for you to stay somewhere else.
We take the security of our property and guests very seriously. There is no room for guest that show any indication that they will cause disturbance or distruption to the peaceful enjoyment that other guest, our staff and neighbours are entitled to.
Your absence at our property can only be considered a good thing.
All the best.
Blue Wren Lodge Waratah
Our "hasassing number of text messages" were in response to your messages and voice messages. You called during a busy period when we were unable to answer the phone. We responded by text message whilst we were helping other customers.
You advised that you had no access to your emails to make payment, but our system indicated that the email that we sent you had been opened.
You wanted to make payment outside of our secure processes. By the end of it, we were very happy not to have to have dealt with your excuses and scamming over the phone.
We provided free cancellation for you to stay somewhere else.
We take the security of our property and guests very seriously. There is no room for guest that show any indication that they will cause disturbance or distruption to the peaceful enjoyment that other guest, our staff and neighbours are entitled to.
Your absence at our property can only be considered a good thing.
All the best.
Blue Wren Lodge Waratah
Verified
Great place to stay close to everything, beds are comfy and you can hear the birds.
☺ Loved the location so close to everything. Loved the piece and quiet and hearing the birds was really lovely. The room was just perfect plenty of space.
☹ The cockroaches in the kitchen and the fans didn't work in the dining area.
Reply from Blue Wren Lodge Waratah
Hi Sanderson,
Thanks for taking the time to post this review, we are pleased that you enjoyed your stay and liked the location near the bush.
The property was recently been treated for pests prior to your stay.
The batteries in the fan remote have since been replaced. Thanks for altering us of this issue so that it could be addressed.
Regards
Bluw Wren Lodge Waratah
Thanks for taking the time to post this review, we are pleased that you enjoyed your stay and liked the location near the bush.
The property was recently been treated for pests prior to your stay.
The batteries in the fan remote have since been replaced. Thanks for altering us of this issue so that it could be addressed.
Regards
Bluw Wren Lodge Waratah
