bladesgardenmachinery Reviews

Thank you Roger

Hi Joe, I understand your frustration when, six months after the service, the first time you used the machine, it broke down.
After your phone call, we immediately offered a new spark plug cap (in your opinion, this was the cause of the problem).
But to say 6 months later that we didn't do the repair because a spark plug cap broke is a bit morbid.
As morbid as you claim, we didn't put oil in the pump, and you didn't see it in the sight glass, and the machine stopped an hour later.
Well, as you stated, we never serviced this V-TUF Rapid pressure washer for you, but we did it for another company, which then sold it to you after the service.
Ask Reece Anderson, from whom you bought the machine, and who has been our happy customer ever since, along with the other 14 companies using our pressure washers.

Thank you very muh Sophie. We'll try our best all the time for you.

Dear Sarah

We are a small family-run business who pride ourselves on our standard of work and customer service. We are sorry if you felt we were rude, and we were very surprised by your feedback. If you would like to call our shop as we are most concerned and would more detail. We are open Monday - Friday 1 - 5 pm and 9 am to 2 pm on Saturdays.

We would also like to understand why you feel we were "inefficient" to help us improve. Blades Lawnmowers have been very diligent in providing good customer service to you including :

- arranging and collecting your Hayter lawnmower from your home address, at a time what was convenient for you 11/09/2023 15:49
- transporting to our workshop where jobs are prioritised in date order of receipt
- delivering your fully serviced lawnmower within 2 weeks. At this time of year, we stipulate our average turnaround time is 4 weeks during our peak periods. (We always advise our customers about the expected turn around time and we never offered 2 day service period)
- explaining in detail how the Hayter Warranty Service applies to your lawn mower. We are checking through on a 52-points-checking list which meets all technical requirements. Also, all our competitors work with a similar system and similar prices.


We have already explained in a lengthy email reply that the service takes 2 hours per machine, which involves the dismantling, checking the carburettor and all moving parts, then reassembling your machine with new oil, spark plug, filter and fuel. We then do a quality check by running the machine, to ensure the mower is working at optimum efficiency.

Therefore as your Hayter Lawnmower was fully serviced and returned to you within 14 days, at a busy time of year, we have delivered a good standard of customer service. We would have liked the opportunity to discuss your concerns with Blades Garden Machinery and resolving any issues you had amicably at the time.

Yours sincerely

Many thanks Andrew. We always try to do our best.

Many thanks for your feedback Chris,
This is the first time I've been happy for the 1 star, and I'm proud of it because it is shown how busy I am and how great a job we do for the remaining 4321 customers.
Yes, unfortunately, we can't proceed with more jobs, not physically or mentally, and accept more phone calls and answer emails.
But hey, you are lucky because your machine has been done within three weeks compared to some other company's 6-9 weeks waiting time.
But the aggressive attitude? And of my wife? Hmm ...And police? Come on! She was crying when you left. So?
Anyway, good luck with your machine in the future.

Thank you Carol,

We're here to help for you

Many thanks for that Adam. You're welcome anytime here.

Eddie ,
Yo're always welcome here

Good morning,
I'm sorry to hear that you didn't receive the item that we sent you on 4th April. My colleague will contact you again and we will repost this item today. If the parcel is lost, we don't believe it is our fault, but we will do our best.

Mr Locke,
We will be here if you need any help

I'm sorry for you thinking like this after many years of service. All our fault was my new assistant forget to give you a quote. But telling like that after I gave you 50% compensation on the labour for this mistake is not nice. By the way, if you check our service fees to compare with others then you will see who is the liar.
Possible that was the reason you have come here many more years, don't you?

Thank you, Barbara. I'm happy that we can save you some money, and I hope you're enjoying your machine.

I’m sorry for what happened, but you went to the workshop several times without the permission of the business owner (as shown by the danger sign outside) this is not allowed to the public. The landlord also strongly prohibits this. You put the machine down in the store and not in the workshop, and the business rules state that you must pick it up from there after payment. You were not interested in the admin staff, but you bothered the technician working there several times, who was not entitled to it and is not trained to do so.
You also wanted to take the machine out of the workshop before settling the bill and not from the store you brought it to. You took the machine before the master technician could inspect it and report it ready. The work was completed on time as promised and in impeccable quality. I don't think you even complained about that.

Thanks Thomas

Thank you Mike