Verified Company
I joined Bizza early this year and it has motivated to keep me going. I like how there is no lock in contract, no sign up fees and monthly fees.
It’s very convenient and makes life easy.
Reply from Bizza
2026.05.18
We're so glad to hear we've helped your business Jean Paul. We're glad to have you as part of the team! :)
We’ve had a great experience working with Jim’s Group. They consistently provide quality leads and steady work, which has helped our business grow and stay busy year-round. The support from the team is professional, responsive, and easy to deal with, and the system makes managing jobs simple and efficient.
What we appreciate most is the reliability — when work comes through, it’s genuine opportunities with real customers. The brand reputation also helps build trust quickly with clients. Overall, being part of Jim’s Group has been a positive experience, and we’d happily recommend them to anyone looking to expand their business and get consistent work.
Reply from Bizza
2026.05.07
Thanks Naomi, we appreciate your review.
It has been a truly fascinating experience working with Bizza. The quality of services provided is outstanding, and the platform has been highly efficient and reliable. I appreciate the professionalism and ease it brings to managing work and connecting with clients. Highly recommended for anyone looking for a seamless and quality-driven service experience.
I’ve worked with Bizza, and I find them to be genuine supporters of my business. Around 70 to 85% of the clients they send are serious and actually request my services. Thanks to them, I stay consistently busy, and I truly value their ongoing support.
Reply from Bizza
2026.04.21
We appreciate your review Ali and we're glad we are assisting your business. Thanks for being a 4.8-star rated contractor and providing a great service to our customers.
Highly Recommend Bizza ‘customer service’ Loren & the team great to work with under the well known banner of Jim’s Fencing all our referrals completed have been satisfying & successful it’s been a pleasure to represent 💯
Reply from Bizza
2026.04.21
Thanks for you review Molly. We're glad to have you as part of the team.
Bizza has been a game changer for my business. The leads are solid, genuine enquiries and actually turn into real work — not just tyre kickers.
Everything is well organised, communication is spot on, and it makes running jobs a whole lot easier. You can tell they value quality trades and good service.
If you’re looking to grow your business with proper paying work, I’d highly recommend Bizza. Looking forward to doing plenty more work together.
Reply from Bizza
2026.04.21
Thanks for your review Craig and we're glad we're providing value to your business.
Disappointing Experience
My experience has been disappointing.
I feel I was ripped off by the way customer service handled my issue.
When I signed up, I clearly requested leads only in these categories: kitchen renovations, bathroom renovations, and laundry renovations. Despite that, I was also offered a major renovation lead outside the categories I selected.
A client then contacted me asking for a second-level patio job. I immediately advised the client that I could not complete the work because I do not hold the licence required for that category of work.
I then contacted customer service and explained the situation. I requested a credit for the lead I had been charged for, as the job was outside my licensed trade category and should not have been sent to me. Customer service refused to provide any credit.
Because of this, I closed my account the same day.
I normally do not leave negative reviews, and I understand the challenges of supporting small businesses. However, in this case I genuinely feel I was charged unfairly and let down by the service.
Date of experience: 17 April, 2026
Date of experience: 17 April, 2026
My experience with Bizza has been disappointing.
I feel I was ripped off by the way customer service handled my issue.
When I signed up, I clearly requested leads only in these categories: kitchen renovations, bathroom renovations, and laundry renovations. Despite that, I was also offered a major renovation lead outside the categories I selected.
A client then contacted me asking for a second-level patio job. I immediately advised the client that I could not complete the work because I do not hold the licence required for that category of work.
I then contacted customer service and explained the situation. I requested a credit for the lead I had been charged for, as the job was outside my licensed trade category and should not have been sent to me. Customer service refused to provide any credit.
Because of this, I closed my account the same day.
I normally do not leave negative reviews, and I understand the challenges of supporting small businesses. However, in this case I genuinely feel I was charged unfairly and let down by the service.
Reply from Bizza
2026.04.17
Hi Kuros, you set your account up yourself and chose the service 'major renovations' amongst other services. The patio job correctly comes under this service and was correctly sent to you. You let us know you can't do this job, so we removed the service from your account but we don't refund in these cases. By adding a service you can't do, you have wasted the customer's time and created a negative customer experience which reflects badly on Jim's. It is your responsibility to add only services you are qualified to offer and this is made clear when you sign up with us. All the best.
Look at this point as a trades man and running a small business I’ll say this Lauren the lovely lady I spoke to was to the point. usually it’s the same spill to trades guys leads being sold but only told at the end and the membership fees the cost to be apart of an organisation that provides leads is truly repatative and same headache in the end.
Over the past 3 years I have not paid for a single company to generate me more bizo. However this one ticks the box’s for me so at this point I’m ready to take on the leads it’s all in my control and pay as and when I want and near to nothing.
But I must say this would not have been possible unless 2 things the way it was explained by Lauren and also the product itself seamless process and all in my hands at a very very reasonable price but quality wait for my next review on that side now to see I’m sure it will be all G.
Reply from Bizza
2026.02.03
Thanks for your review Ashraf. I'm glad you're happy with our service. :)
The rating system is totally unfair not 1 complaint about my workmanship or my quality of work always fantastic BUT because I don't answer a call or return a call or am late to a job or speak the way that offends you I'm pretty sure that's not worth a 1 star review I understand my communication skills are not great I accept that but never not even once has my work quality been bad so it's a little harsh that you receive a 1 star maybe remove a star I could except because every 1 star review I so hard to make up , maybe the customers might need to be penalized for not answering our calls or not the when we have organised a time or had to cancel for reasons I could go on but I E said enough hopefully the system can be more for the provider when comes to feedback oh strange on bizza I 4.0 / 5.0 but my Google page has a perfect twenty three 5.0 reviews and not one bad review in 2 years.
Reply from Bizza
2026.02.02
Hi Shane, providing good customer service is as important as doing a good job. Your latest complaint was from a customer who said you didn't show up when you said you would and you then ignored their calls to find out where you were. This is deserving of a complaint. If you can show us a complaint is incorrect, we will remove it. Our system is fair. I suggest improving your customer service to avoid further complaints.
Absolutely fantastic my business went from being nearly nothing to having nearly 30 clients in four weeks support is amazing I have converted 99% of leads most of whom are now regular it sounds too good to be true but it is GO BIZZA THEY ARE AWESOME 😎
Reply from Bizza
2025.12.31
Thanks so much for your review Renee. We're really happy we've been able to help grow your business and we'd like to thank you for the great service you are providing as a 5-star rated contractor.
I am extremely disappointed with my experience using Bizza. Do not waste your money here. I received a lead and contacted the client within 5 minutes, only to find out they needed the work done in 30 minutes. Since I live far away, it was physically impossible to fulfill this request.
Despite this being an unrealistic and "junk" lead, Bizza still charged me $20. When I contacted support to resolve this, I spoke with Kate L. She was completely uncooperative, showed zero empathy for the situation, and refused to help.
This company charges you for leads you can't possibly convert, and their staff is not professional or helpful. It is not worth the money. Save your hard-earned cash and find a platform that actually supports its service providers.
Reply from Bizza
2025.12.22
Hi Savan, this complaint is incorrect. When you called us you never mentioned the customer wanted the job done within 30 minutes - you hadn't called the customer. If you had have told us this, we would have issued a free lead as we don't allocate 'same day' jobs to contractors unless they have asked to offer this service. Please be honest when reviewing companies.
Over and above amazing person
Had a great experience today with Digger from Diggers Repairs and Maintenance via Jim’s Mowing. We had an open home in the afternoon today and our lawns were in need of a tidy up before the open home. We were at loss as of what to do our friend recommended we contact Jim’s Mowing.. They put us on to Digger and amazingly he dropped everything he was doing to help us out.. What a legend he is .. Thanks Digger and Jim’s Mowing.. you saved the day!!
100 out of 100 in our books
Date of experience: 20 December, 2025
Date of experience: 20 December, 2025
First day with Bizza. I admit I made a mistake when signing up. Got a call as to why I couldn't do a job. ( I made a mistake with my area service). Very rude, abrupt, no understanding, no greeting when I answered the phone. Was spoken to like a dog. If we as franchisees spoke to our clients like I was spoken to we would be out of business pretty quickly. Was dealing with the manager of all people 🙄 all new to me, just starting out trying to have a go. Very disappointing
Reply from Bizza
2025.11.25
Hi Michael, in no way did I speak to you 'like a dog'. I was abrupt because we make it very clear in texts and emails that you are to check your suburbs when you set your account up. You set this account up and you chose the radius you wanted to travel but then refused this customer because they were 6 minutes away. The customer then complained to us about what a negative experience they had. So your refusal to travel 6 minutes has reflected badly on Jim's Group which is frustrating for a first lead. All the best.