Birch Hill Suites Kansas City - Independence, MO Reviews

Sadeque 2026.07.13

1

Verified

Anyone booking this property must be careful about any consequences. BEWARE Booking.com! ☺Nothing at all. The hosts were very unwelcoming. The approach was like 'take it or leave us alone'? I felt that I was being dodged by Booking.com ☹At the check in, they had me sign a document that the property will not be responsible for any loss of valuables from the room during our stay. In the last 40 years of my international travel, I have not such disclaimer. The bed and the rooms had bugs and insects. I checked in and checked out within 40 minutes. I couldn't believe that Booking.com had this property listing in their app. I called Booking.com for a full refund and was equally disgusted with their response. I thought Booking.com no longer bothers about our review. Fellow travellers this is a sign of how we are being robbed off. We paid $230 per night for 2 nights and couldn't stay for an hour. Had to book another property far away from the city at late night. The hosts were so arrogant and the borders were so different from the other properties we stayed.

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Karen 2026.07.10

     

1st off I asked them for a disability room, but didn't receive one. I'm VERY PERMANTLEY DISABLED WITH BAD PTSD, ANXIETY, DEPRESSION BAD SPINE WHICH LEADS INTO BAD LOWER BACK PAIN,ETC!!!!! When we first checked in I automatically got a negative vibe and VERY CREEPED OUT ,AND UNSAFE ,AND THAT'S NOT ME. THEY WERE ( I THINK HER NAME IS TAY YAH ) GOING TO WORK WITH US,BUT AT THE LAST MINUTE WHEN MY HUSBAND WAS GONE. THEY SENT 3 FEMALES ( I THINK ONE OF THEM WAS NAMED KRISTA AND 2 OTHERS WITH THE MAINTENANCE MAN CONVENTLY WALKING BY) I FELT BOMBARDED . I MEAN I'M A ALMOST 50 YR OLD DISABLED FEMALE WITH NO PETS. AND I ALSO HEARED BY THE STAFF THEY'RE KICKING LONGTERM PEOPLE OUT ON THE 11TH FOR THE CUP AND THAT'S JUST WRONG .MY HUSBAND SEEN COCKRACHES IN THE LAUNDRY ROOM WHILE DOING CLOTHES (DISGUSTING). HERE'S SOME PICTURES OF WHAT I WALKED INTO .I HAD MY HUSBAND GO BY ME SOME SANITIZING WIPES. WE DIDN'T GET ANY HOTEL SERVICE IN THE WEEK OF BEING THERE.Also they overcharged a disabled women and made me pay $4.25 to wash clothes ,and $4.25 to dry and they have a BIG BUG PROBLEM IN THEIR laundry room!!! Here's proof

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Allen Herrera 2026.07.09

     

We have stayed here for almost a week. This just happened today! So we checked in last week.We walked in the room to see what it looked like like we all do right? So looked around spider webs in the corners some dead bug carcasses on the ceiling where someone killed a few bugs and left them there and housekeeping didn't care the reason why the stuck out so much, because it looked like the ceiling just got painted white. The microwave have some some crumbs on the turntable glass, like it got skipped cleaning this time but maybe last time who knows. I asked the neighbors how do you like it here? And they replied. Are room has roaches,rollypollies,and spiders. Anyway we obviously had to do laundry, the dryers are double stacked and 50 percent we're down for maintenance all though they worked good and did get hot. But the problem was I seen some big cockroachs running around in and out of the cracks of the machines.. "YUCK" also visited with some other tenants and was informed there were a lot of long term tenants staying and had to leave on "JULY 11" because of the cup and had to find a new place to live because the hotel wanted to rent the rooms out for most they could. Some family's in here with kids, and dogs and some that have a disabled spouse like me. This is a place that's not worth the money and the office very rude. MY WIFE SAID THE ONLY REASON WE ARE HERE NOW IS BECAUSE OF YOU AND I AM CREEPED OUT HERE. Take it for what it is but that was are early July experience!

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Jordan 2026.07.09

1

Verified

☺Super sketchy hotel, do not stay here. Reeks of marijuana as soon as you go into the check in area.

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Sophia 2026.07.09

10

Verified

Nice people ☺Cleanliness, staff & service, amenities, property conditions & facilities

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Dylan Magana 2026.07.08

     

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Jessica 2026.07.08

7

Verified

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DaeVeon CG Carr vkig 2026.07.06

     

Could use some maintenance and repairs. Elevator creepy. People cool. Staff is okay

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Sara 2026.07.05

4

Verified

The hotel was advertised as non-smoking but the room had been smoked in. The filter on the a/c was disgusting (we checked that to see if we could improve the smell). There was no trash can in the room. ☹Cleanliness

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Slava 2026.07.04

10

Verified

Nice staff ☺Amenities, property conditions & facilities

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Daniela Sánchez 2026.07.03

     

DON'T STAY AT THIS PLACE. Very strong smell to cigar as soon as you open the door. Roaches at night everywhere

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Joe Pulizzi 2026.07.02

     

Please use this hotel as a last resort only. Like...you need someplace to stay overnight and this is the only place available. Our group stayed at Birch Hill for the World Cup. All three rooms were filthy. I can't say for certain, but the floors must not have been cleaned in weeks (months?) because of the amount of bugs we found on the floor. We were not sure what was clean and what was not. For one of the rooms, the shower didn't work. For all three, there were no bath towels available. At night, there are swat team lights outside the rooms. There is no way to get the room dark. It actually became darker in the room when the sun came up (if that's possible). I tried to contact Birch Hill before posting this but never received a response back.

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Zaki 2026.06.29

8

Verified

Bien situer bon qualité prix ☺Cleanliness, staff & service ☹Amenities

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Reply from Birch Hill Suites Kansas City - Independence, MO 2026.06.29

Thank you for your review! We're delighted to hear that you enjoyed our convenient location and found our property to be a great value for the price. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

Azzedine 2026.06.29

3

Verified

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Selim 2026.06.28

2

Verified

Having it promoted on Expedia was very deceiving, we trust Expedia and have been booking our hotels/flights through them for years now. this property should not be promoted on any website. It is right next to the highway, very loud during the night. we did not feel safe, it was extremely dirty inside the room, the floors had some moist covering, it looked like it was coming from condensation but it was dirty at the same time, we couldn’t walk without shoes on. The smell inside the room is horrible, we were coughing regularly. It didn’t feel safe/healthy to breathe inside that room. We tried spending the night there because it was so late and we were tired, but just couldn’t so we booked another hotel and had to leave. When we went back to the hotel the next day to give the keys back we told them that we couldn’t stay there because people are smoking in the adjacent rooms and the environment was just not healthy, they said they don’t do refunds. I expect Expedia to reimburse for this booking, because it is not up to standards by any means ☹Cleanliness, staff & service, amenities, property conditions & facilities

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Reply from Birch Hill Suites Kansas City - Independence, MO 2026.06.28

Thank you for taking the time to share your feedback. We're very sorry to hear that your stay did not meet your expectations.

We understand your concerns regarding the condition of the room, cleanliness, noise, and your overall comfort. This is not the experience we want our guests to have. Our team takes comments like yours seriously, and we are reviewing the issues you've raised with our housekeeping and maintenance teams to ensure they are addressed.

Regarding your refund request, reservations booked through third-party travel sites are subject to the policies agreed to at the time of booking. While we understand your frustration, any reimbursement requests would need to be handled through Expedia in accordance with their policies.

We appreciate your feedback, as it helps us identify areas where we can improve. We wish you safe travels and thank you again for bringing these concerns to our attention.

Marco 2026.06.27

4

Verified

Staff was courteous, room was not as clean and run down, sink was clogged and reported to front desk which they said maintenance would come the following morning, checked out 4 days later and never came. Also no hairdryer or iron incase you need that nor shampoo just 2 bars of soap ☹Amenities, property conditions & facilities

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Reply from Birch Hill Suites Kansas City - Independence, MO 2026.06.28

Thank you for sharing your feedback. We're pleased to hear that you found our staff courteous, but we're sorry that the condition of your room and the maintenance response did not meet your expectations.

We sincerely apologize that your reported sink issue was not addressed during your stay. This is not the level of service we strive to provide, and we will be following up with our maintenance and housekeeping teams to ensure better communication and timely resolution of guest concerns.

We also appreciate your comments regarding the room amenities. Your feedback is valuable and will be taken into consideration as we continue working to improve the guest experience.

Thank you again for your review, and we hope you'll consider giving us another opportunity to provide you with a better stay in the future.

JET Fitzpatrick 2026.06.26

     

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Jimmy Barragan 2026.06.25

     

I’ve been staying at this hotel for a few months and have never had any issues the GM Tay is amazing her and her staff Tiffany and Krista go above and beyond to help their guest

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Julián 2026.06.25

7

Verified

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Debbie 2026.06.24

6

Verified

Dirty ☺The management was nice and accommodating when we took the used towels to the office to get clean towels and toilet paper. It is located in a quiet area, but so many rooms. ☹The towels were exceptionally small and thin! The room smelled and the floors were filthy! The rooms do not have any amenities, but that's why the price is low.

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