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Reviews ( 2215 )
Rhonda Njie
2025.04.23
The staff are amazing🤩 The general manager makes sure that everyone here feels safe. (she doesn’t play about us)
Jami is a great manager, very professional.
Tiffany has the best personality, I feel bad because I don’t know the maintenance man’s name but the side door in the refrigerator broke & 1 day later he brought a brand new one. (he even helped me put all of my groceries back in the fridge)
Trip type
Business
Family
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Shawn
2025.04.21
Verified
Hotel looks like it’s had some upgrades but still I. Pretty poor condition. Cops were there kicking a door in so it’s just a terrible location in the city. Just the way she goes boys and girls.
☹Cleanliness, property conditions & facilities, room comfort
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.21
Truly apologize about your experience. The police was there to handle a situation but none of my doors have ever been kicked in by them! My location is improving daily and will continue to do so. Thanks for staying.
Shawn
2025.04.21
Verified
Hotel looks like it’s had some upgrades but still I. Pretty poor condition. Cops were there kicking a door in so it’s just a terrible location in the city. Just the way she goes boys and girls.
Reply from Birch Hill Suites Kansas City - Independence, MO
Truly apologize about your experience. The police was there to handle a situation but none of my doors have ever been kicked in by them! My location is improving daily and will continue to do so. Thanks for staying.
Alissha
2025.04.17
Verified
Acceptable
Pros: The location of the area .It was near all the food, shopping , other hotels and major highway.. The staff was very helpful. I didn't get her name but she is a tall beautiful full finger bright young lady and she was very helpful great person. Cons: it was very out dated really nothing inside the room dirty covers. But the front desk clerk she was great she made my stay feel much better ..I truly appreciated her for that. She did tell me they just bought the building last year and is updating it..)
Chris
2025.04.15
Verified
Like the price and everything just the bed was uncomfortable and only 2 pillows most hotels gove you 4 and a comfier bed. That was the only complaint the kitchentte was nice and staff was very helpful
☺Cleanliness, staff & service, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.15
Thank you for staying and leaving your feedback. We truly apologize about the pillows and would have been happy to give you a few more for your comfort.
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Chris
2025.04.15
Verified
Like the price and everything just the bed was uncomfortable and only 2 pillows most hotels gove you 4 and a comfier bed. That was the only complaint the kitchentte was nice and staff was very helpful
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for staying and leaving your feedback. We truly apologize about the pillows and would have been happy to give you a few more for your comfort.
KHANH
2025.04.13
Verified
No good
Reply from Birch Hill Suites Kansas City - Independence, MO
Unfortunately that’s not what you said at check out. If there were any issues they should have been reported to the front desk to be addressed. Have a great day
Chantell
2025.04.13
Verified
It was good for a quick stay
☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.14
Thank you for staying and leaving your feedback.
KHANH
2025.04.13
Verified
No good
☹Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.13
Unfortunately that’s not what you said at check out. If there were any issues they should have been reported to the front desk to be addressed. Have a great day
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Chantell
2025.04.13
Verified
It was good for a quick stay
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for staying and leaving your feedback.
Stamper
2025.04.12
Verified
Good
Destiny Mathews
2025.04.11
Brayden
2025.04.09
Verified
I forgot my phone charger
☺Staff & service, room comfort
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.09
Thank you staying and making your feedback. We have it at the front desk.
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Brayden
2025.04.09
Verified
I forgot my phone charger
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you staying and making your feedback. We have it at the front desk.
Robert Bivens (Rob)
2025.04.07
Trip type
Business
Solo
Crystal Bedwell
2025.04.04
Staff is extremely horrible to their customers!! Telling a paying customer that their dog who was sick from eating part of an onion wasn't allowed to potty on the lawn, that this 7 month old puppy wasn't allowed out of the hotel room!!
Crystal
2025.04.04
Verified
☹Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.09
Thank you staying and making your feedback.
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Crystal
2025.04.04
Verified
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you staying and making your feedback.
Lindsey
2025.04.03
Verified
Very Good
Anthony
2025.04.02
Verified
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.04.09
Thank you staying and making your feedback.