Room was dirty had bugs they did have it spray bed was all springs they said they replacing it fridge was small everything froze staff was super nice helpful quite only part that upset me was I left two days after I paid a week and they kept all the money staff felt bad I am looking into a way to get my money back in a pinch good place to stay like I said great staff
Reply from Birch Hill Suites Kansas City - Independence, MO
2024.10.01
Thank you for your honest feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and comfort are top priorities for us, and we regret that we didn’t meet those standards during your visit. We’re glad to hear our staff was helpful, and we appreciate your understanding as we work on improving our rooms, including replacing the beds. Regarding your early departure, we’ll be happy to look into the situation further and see what can be done. Please feel free to reach out to us directly, and we’ll do our best to assist you.
Not only is Birch Hill Suites an affordable place to lay your head, the staff, the service, and the location is very reliable. The staff are very understanding and easy people to work with. The rooms are comfortable and easy too make yourself feel at home. Thank you Birch Hill Suites for looking out for Me and my family
Verified
After signing paperwork and paying, the staff decided to let me know that pest control and corporate would be entering all rooms. Very inconvenient when I have a pet I brought with me. I had to buy a kennel last minute… this should have been mentioned beforehand.
I got into the room and was absolutely blown away… roaches crawling… floors filthy… bathroom door wouldn’t close all the way… mold in corner in bathroom… TV looked to be a smart TV but was not… absolutely TERRIBLE for 300.00 bill. Save yourself the trouble and find somewhere else to go.
☹ cleanliness, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for taking the time to share your experience. We sincerely apologize for the many issues you encountered during your stay—this is not the standard we aim to provide.
We understand how frustrating and inconvenient it must have been to learn about the pest control entry after check-in, especially while traveling with a pet. This is preventative measures taken for all of our guest rooms.
Additionally, your comments regarding cleanliness, maintenance concerns, and the condition of the room are extremely concerning. Issues such as pests, unclean floors, and bathroom maintenance are unacceptable, and we are taking immediate steps with both housekeeping and maintenance to address these problems.
We also regret that the value of your stay did not meet expectations. Your feedback is being taken seriously and shared with management for review and corrective action.
We truly appreciate you bringing this to our attention.
We understand how frustrating and inconvenient it must have been to learn about the pest control entry after check-in, especially while traveling with a pet. This is preventative measures taken for all of our guest rooms.
Additionally, your comments regarding cleanliness, maintenance concerns, and the condition of the room are extremely concerning. Issues such as pests, unclean floors, and bathroom maintenance are unacceptable, and we are taking immediate steps with both housekeeping and maintenance to address these problems.
We also regret that the value of your stay did not meet expectations. Your feedback is being taken seriously and shared with management for review and corrective action.
We truly appreciate you bringing this to our attention.
Verified
I stay in extended stay hotels all the time. If you're staying here, make sure you bring pots, pans, silverware, can opener, everything you'll need to cook if you plan to use the kitchen. I bring everything, including my own towels, pillows, toilet paper, and paper towels. This is just like renting a mini apartment. There is a bed, TV, table, dresser, and a mini kitchen with a decent sized refrigerator. The place is designed for extended stays and residency. It's not a luxury vacation resort.
My room was clean, quiet, and the bed was comfortable. I didn't need to use my own toilet paper or towels. The sheets and towels were much better quality than I am used to getting in an extended stay. The internet was very fast and I didn't need to use my work hotspot even once. The staff is more than accommodating. The staff is downright pleasant and helpful. Parking is generous. All the stairways and parking areas are well lit and free of loitering guests. Must of the people I saw are either working in the general area temporarily like me, or they live here full time.
The food options are very close. There is everything from fast food to grocery stores within a mile. Highway access is an easy on or off one block from the access road to the hotel. It could not be in a better location.
Honestly, after 15 years of traveling for work all over the country this may be the best extended stay hotel property experience I've ever had on the road. I didn't see any bugs. I never felt unsafe
☺ cleanliness, staff & service, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you so much for your incredible 10/10 review and for taking the time to share such a detailed experience!
We truly appreciate your perspective as a seasoned extended-stay traveler. You did a fantastic job highlighting what guests can expect, and we’re especially glad to hear that your room was clean, quiet, and comfortable, and that the quality of our linens exceeded your expectations.
It’s wonderful to know that our team made a positive impression—your kind words about our staff being pleasant and accommodating mean a great deal to us. We’re also happy you enjoyed the fast internet, convenient location, and well-lit, secure environment.
Hearing that this may have been one of the best extended stay experiences you’ve had in 15 years of travel is incredibly rewarding. That’s exactly the level of experience we strive to provide every guest.
Thank you again for choosing to stay with us. We look forward to welcoming you back on your future travels!
We truly appreciate your perspective as a seasoned extended-stay traveler. You did a fantastic job highlighting what guests can expect, and we’re especially glad to hear that your room was clean, quiet, and comfortable, and that the quality of our linens exceeded your expectations.
It’s wonderful to know that our team made a positive impression—your kind words about our staff being pleasant and accommodating mean a great deal to us. We’re also happy you enjoyed the fast internet, convenient location, and well-lit, secure environment.
Hearing that this may have been one of the best extended stay experiences you’ve had in 15 years of travel is incredibly rewarding. That’s exactly the level of experience we strive to provide every guest.
Thank you again for choosing to stay with us. We look forward to welcoming you back on your future travels!
Verified
After signing paperwork and paying, the staff decided to let me know that pest control and corporate would be entering all rooms. Very inconvenient when I have a pet I brought with me. I had to buy a kennel last minute… this should have been mentioned beforehand.
I got into the room and was absolutely blown away… roaches crawling… floors filthy… bathroom door wouldn’t close all the way… mold in corner in bathroom… TV looked to be a smart TV but was not… absolutely TERRIBLE for 300.00 bill. Save yourself the trouble and find somewhere else to go.
☹Cleanliness, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.21
Thank you for taking the time to share your experience. We sincerely apologize for the many issues you encountered during your stay—this is not the standard we aim to provide.
We understand how frustrating and inconvenient it must have been to learn about the pest control entry after check-in, especially while traveling with a pet. This is preventative measures taken for all of our guest rooms.
Additionally, your comments regarding cleanliness, maintenance concerns, and the condition of the room are extremely concerning. Issues such as pests, unclean floors, and bathroom maintenance are unacceptable, and we are taking immediate steps with both housekeeping and maintenance to address these problems.
We also regret that the value of your stay did not meet expectations. Your feedback is being taken seriously and shared with management for review and corrective action.
We truly appreciate you bringing this to our attention.
We understand how frustrating and inconvenient it must have been to learn about the pest control entry after check-in, especially while traveling with a pet. This is preventative measures taken for all of our guest rooms.
Additionally, your comments regarding cleanliness, maintenance concerns, and the condition of the room are extremely concerning. Issues such as pests, unclean floors, and bathroom maintenance are unacceptable, and we are taking immediate steps with both housekeeping and maintenance to address these problems.
We also regret that the value of your stay did not meet expectations. Your feedback is being taken seriously and shared with management for review and corrective action.
We truly appreciate you bringing this to our attention.
Verified
I stay in extended stay hotels all the time. If you're staying here, make sure you bring pots, pans, silverware, can opener, everything you'll need to cook if you plan to use the kitchen. I bring everything, including my own towels, pillows, toilet paper, and paper towels. This is just like renting a mini apartment. There is a bed, TV, table, dresser, and a mini kitchen with a decent sized refrigerator. The place is designed for extended stays and residency. It's not a luxury vacation resort.
My room was clean, quiet, and the bed was comfortable. I didn't need to use my own toilet paper or towels. The sheets and towels were much better quality than I am used to getting in an extended stay. The internet was very fast and I didn't need to use my work hotspot even once. The staff is more than accommodating. The staff is downright pleasant and helpful. Parking is generous. All the stairways and parking areas are well lit and free of loitering guests. Must of the people I saw are either working in the general area temporarily like me, or they live here full time.
The food options are very close. There is everything from fast food to grocery stores within a mile. Highway access is an easy on or off one block from the access road to the hotel. It could not be in a better location.
Honestly, after 15 years of traveling for work all over the country this may be the best extended stay hotel property experience I've ever had on the road. I didn't see any bugs. I never felt unsafe
☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.22
Thank you so much for your incredible 10/10 review and for taking the time to share such a detailed experience!
We truly appreciate your perspective as a seasoned extended-stay traveler. You did a fantastic job highlighting what guests can expect, and we’re especially glad to hear that your room was clean, quiet, and comfortable, and that the quality of our linens exceeded your expectations.
It’s wonderful to know that our team made a positive impression—your kind words about our staff being pleasant and accommodating mean a great deal to us. We’re also happy you enjoyed the fast internet, convenient location, and well-lit, secure environment.
Hearing that this may have been one of the best extended stay experiences you’ve had in 15 years of travel is incredibly rewarding. That’s exactly the level of experience we strive to provide every guest.
Thank you again for choosing to stay with us. We look forward to welcoming you back on your future travels!
We truly appreciate your perspective as a seasoned extended-stay traveler. You did a fantastic job highlighting what guests can expect, and we’re especially glad to hear that your room was clean, quiet, and comfortable, and that the quality of our linens exceeded your expectations.
It’s wonderful to know that our team made a positive impression—your kind words about our staff being pleasant and accommodating mean a great deal to us. We’re also happy you enjoyed the fast internet, convenient location, and well-lit, secure environment.
Hearing that this may have been one of the best extended stay experiences you’ve had in 15 years of travel is incredibly rewarding. That’s exactly the level of experience we strive to provide every guest.
Thank you again for choosing to stay with us. We look forward to welcoming you back on your future travels!
Verified
The rooms were okay, staff was nice and the heat and air conditioning did work good
☺Staff & service
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.21
Thank you for your feedback and for staying with us!
We’re glad to hear you found our staff to be friendly and that the heating and air conditioning worked well during your visit. We also appreciate your comments about the rooms and will continue working to improve the overall guest experience.
We hope to have the opportunity to welcome you back and provide an even better stay next time!
We’re glad to hear you found our staff to be friendly and that the heating and air conditioning worked well during your visit. We also appreciate your comments about the rooms and will continue working to improve the overall guest experience.
We hope to have the opportunity to welcome you back and provide an even better stay next time!
Verified
The rooms were okay, staff was nice and the heat and air conditioning did work good
☺ staff & service
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for your feedback and for staying with us!
We’re glad to hear you found our staff to be friendly and that the heating and air conditioning worked well during your visit. We also appreciate your comments about the rooms and will continue working to improve the overall guest experience.
We hope to have the opportunity to welcome you back and provide an even better stay next time!
We’re glad to hear you found our staff to be friendly and that the heating and air conditioning worked well during your visit. We also appreciate your comments about the rooms and will continue working to improve the overall guest experience.
We hope to have the opportunity to welcome you back and provide an even better stay next time!
Verified
Coming from out of town to arrive up to what looked and felt like a college dorm was terrible! The bedding and pillows were awful, the floors were filthy, and the light switch by the front door controls the lamps by the bed!!! Price should’ve been way cheaper
☺ cleanliness, staff & service
☹ amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet expectations, especially after traveling from out of town.
Your comments regarding cleanliness, bedding comfort, and room setup are concerning, and we’ve shared them with our housekeeping and management teams for immediate review and improvement. We understand how important a clean, comfortable, and well-designed space is, and we regret that we fell short during your visit.
We truly value your feedback and hope you might consider giving us another opportunity in the future to provide a much better stay.
Your comments regarding cleanliness, bedding comfort, and room setup are concerning, and we’ve shared them with our housekeeping and management teams for immediate review and improvement. We understand how important a clean, comfortable, and well-designed space is, and we regret that we fell short during your visit.
We truly value your feedback and hope you might consider giving us another opportunity in the future to provide a much better stay.
Verified
Coming from out of town to arrive up to what looked and felt like a college dorm was terrible! The bedding and pillows were awful, the floors were filthy, and the light switch by the front door controls the lamps by the bed!!! Price should’ve been way cheaper
☺Cleanliness, staff & service
☹Amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.21
Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet expectations, especially after traveling from out of town.
Your comments regarding cleanliness, bedding comfort, and room setup are concerning, and we’ve shared them with our housekeeping and management teams for immediate review and improvement. We understand how important a clean, comfortable, and well-designed space is, and we regret that we fell short during your visit.
We truly value your feedback and hope you might consider giving us another opportunity in the future to provide a much better stay.
Your comments regarding cleanliness, bedding comfort, and room setup are concerning, and we’ve shared them with our housekeeping and management teams for immediate review and improvement. We understand how important a clean, comfortable, and well-designed space is, and we regret that we fell short during your visit.
We truly value your feedback and hope you might consider giving us another opportunity in the future to provide a much better stay.
Verified
It’s okay just needs some work!
☺ staff & service
☹ property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for your feedback! We’re glad you found your stay to be okay, and we appreciate your honest comments.
We’re always working to improve, and your input helps us identify where we can do better. We hope to have the opportunity to welcome you back in the future and provide a more polished experience.
We’re always working to improve, and your input helps us identify where we can do better. We hope to have the opportunity to welcome you back in the future and provide a more polished experience.
Verified
It’s okay just needs some work!
☺Staff & service
☹Property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.21
Thank you for your feedback! We’re glad you found your stay to be okay, and we appreciate your honest comments.
We’re always working to improve, and your input helps us identify where we can do better. We hope to have the opportunity to welcome you back in the future and provide a more polished experience.
We’re always working to improve, and your input helps us identify where we can do better. We hope to have the opportunity to welcome you back in the future and provide a more polished experience.
Verified
Drop this hotel from your recommended list of hotels, bad for your brand.
☹Cleanliness, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2026.03.10
Dear Guest,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations. Our team works hard to provide a positive stay for every guest, and it is disappointing to learn that we fell short in your case.
We would appreciate the opportunity to learn more about your concerns so we can address them and improve our service. Please feel free to contact us directly at the hotel so we can better understand what happened and work toward making things right.
Your feedback is important to us, and we truly hope to have the opportunity to restore your confidence in the future.
Sincerely,
Hotel Management
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations. Our team works hard to provide a positive stay for every guest, and it is disappointing to learn that we fell short in your case.
We would appreciate the opportunity to learn more about your concerns so we can address them and improve our service. Please feel free to contact us directly at the hotel so we can better understand what happened and work toward making things right.
Your feedback is important to us, and we truly hope to have the opportunity to restore your confidence in the future.
Sincerely,
Hotel Management