Birch Hill Suites Kansas City - Independence, MO Reviews

Charles brown 2025.12.12

     

Me and my fiancé stayed there for a few weeks and the experience was ok until the last week there. So first of all the room when we checked in was not perfect and had damage already but it wasn’t a big problem for us until the end. The management tried to blame old holes in a tragedy mattress on us which we didn’t do the mattress protector was being pretreated in the tub to be washed but there were no holes in the mattress protector. Also I paid for a week then I had to go to the er I have a medical license for Mariana for pain from my sickle cell and they had the nerve to rifle through my stuff and take my medical marajuana. We never smoked in the room and I only use it for my horrible pain anyone who suffered ever from sickle cell can relate. I am on disability and I went to the we while I was in the hospital they had the nerve to evict for holes in the mattress we didn’t cause and she said drugs but if it’s through a doctor and state compliant it’s not drugs. They are informed g me and refueled to give me a refund. On the paper it waits they come into inspect that doesn’t mean they have the right to inc addrivace and look in your stuff that’s just to inspect the room. The staff said slanderous and defaming statements about us because we didn’t do the mattress like that it was already like that and I took pics of it and I’m not a drug addict like they told super as a reason for no refund so I’m suing they already got an attorney that said I have a strong. Are with all my documentation! I would avoid this hotel as they are not professional and I plan to sue them for all the emotional distress they have cause and I hope they hire a we staff because the employees they have don’t rest guests right this business doesn’t even really do house keeping like it said on the form my room would have been cleaner if they provided services they are supposed . I tried to settle out of court for just my refund but that didn’t work so now after all this ordeal I plan to use my attorney to make sure they can’t read my another commuter like I was done

Useful Report

Tanya Robinson 2025.12.10

     

Useful Report

John 2025.12.09

2

Verified

Very Poor

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Bryce 2025.12.07

2

Verified

This place is a dump! Roaches everywhere. TV didn’t work and the sink was clogged that ended up flooding everywhere. No matter what the nightly price is, go some where else! You’ll take later. ☹ cleanliness, staff & service, amenities

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Diana 2025.12.07

1

Verified

Bad

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Bryce 2025.12.07

2

Verified

This place is a dump! Roaches everywhere. TV didn’t work and the sink was clogged that ended up flooding everywhere. No matter what the nightly price is, go some where else! You’ll take later. ☹Cleanliness, staff & service, amenities

Useful Report

Nicole Gibbs 2025.12.06

     

Useful Report

Sierra 2025.12.06

10

Verified

👍 ☺Cleanliness ☹Amenities

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Sierra 2025.12.06

10

Verified

👍 ☺ cleanliness ☹ amenities

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Aaron 2025.12.06

10

Verified

Exceptional

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Amber 2025.12.04

8.4

Verified

Excellent I

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Singh 2025.12.04

1

Verified

Bad ☺ Very rude lady at reception ☹ Customer service

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Rhonda Njie 2025.11.22

     

The staff are amazing🤩 The general manager makes sure that everyone here feels safe. (she doesn’t play about us) Jami is a great manager, very professional. Tiffany has the best personality, I feel bad because I don’t know the maintenance man’s name but the side door in the refrigerator broke & 1 day later he brought a brand new one. (he even helped me put all of my groceries back in the fridge)

Useful Report

William 2025.11.21

10

Verified

Room was clean good customer service Outside clean very quite. The staff are awesome very accommodating. Recommend to anyone ☺ cleanliness, amenities, property conditions & facilities

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William 2025.11.21

10

Verified

Room was clean good customer service Outside clean very quite. The staff are awesome very accommodating. Recommend to anyone ☺Cleanliness, amenities, property conditions & facilities

Useful Report

Will Kelley 2025.11.14

     

Enjoying my stay. The staff is wonderful very accommodatin. And extremely helpful. I would suggest this Facility to anyone who may ask.Thank you...

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Tabitha 2025.11.14

2

Verified

My first room my hot water would only get a hot for about two hours through the whole day 136 My second room 113 had no bathroom door. I was told the day of chicken that my bathroom door would be fixed. It never got put on. I had to hang a sheet. Freezer and refrigerator froze all of my food, milk eggs, etc.. Staff cannot tell you correct timing on when you have to pay first I was told I had to pay after three or I would be charged an early check-in fee. Then I was told if I paid after 3 o’clock I would be charged a late fee. Then I was told to reserve for a week and pay daily, which was not a problem until I was paying at exactly 3 o’clock. Then I was told to leave the property and I can no longer get a room there. There is cockroaches there is crackheads all over the parking lot all hours of the day and night coming out of the bushes looking in cars and the staff just talks to him like that’s no big deal. The Wi-Fi is horrible TV just turns off in the middle of watching a show The staff smoking cigarettes by the laundry room, makes the sheets and blankets smell like cigarettes and I do not smoke cigarettes so it’s disgusting And I would’ve appreciated if the manager would have spoken to me about the issue instead of lying saying she was in a meeting when she was just sitting in her office talking to her employees Housekeeping need to be retrained, because I don’t know who taught them how to clean rooms but I always had to clean my room showers filthy floors were disgusting ☹ cleanliness, amenities, property conditions & facilities

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Reply from Birch Hill Suites Kansas City - Independence, MO

We take all feedback seriously, but many statements in this review are NOT accurate and do NOT reflect what actually occurred during your stay.

Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for “two hours a day,” and the room you later transferred to did have a functioning bathroom door prior to your modifications.

Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.

We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was ended—not because you paid at “exactly 3 o’clock.” which is due by 11am.

Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.

While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.

Tabitha 2025.11.14

2

Verified

My first room my hot water would only get a hot for about two hours through the whole day 136 My second room 113 had no bathroom door. I was told the day of chicken that my bathroom door would be fixed. It never got put on. I had to hang a sheet. Freezer and refrigerator froze all of my food, milk eggs, etc.. Staff cannot tell you correct timing on when you have to pay first I was told I had to pay after three or I would be charged an early check-in fee. Then I was told if I paid after 3 o’clock I would be charged a late fee. Then I was told to reserve for a week and pay daily, which was not a problem until I was paying at exactly 3 o’clock. Then I was told to leave the property and I can no longer get a room there. There is cockroaches there is crackheads all over the parking lot all hours of the day and night coming out of the bushes looking in cars and the staff just talks to him like that’s no big deal. The Wi-Fi is horrible TV just turns off in the middle of watching a show The staff smoking cigarettes by the laundry room, makes the sheets and blankets smell like cigarettes and I do not smoke cigarettes so it’s disgusting And I would’ve appreciated if the manager would have spoken to me about the issue instead of lying saying she was in a meeting when she was just sitting in her office talking to her employees Housekeeping need to be retrained, because I don’t know who taught them how to clean rooms but I always had to clean my room showers filthy floors were disgusting ☹Cleanliness, amenities, property conditions & facilities

Useful Report

Reply from Birch Hill Suites Kansas City - Independence, MO 2025.11.17

We take all feedback seriously, but many statements in this review are NOT accurate and do NOT reflect what actually occurred during your stay.

Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for “two hours a day,” and the room you later transferred to did have a functioning bathroom door prior to your modifications.

Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.

We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was ended—not because you paid at “exactly 3 o’clock.” which is due by 11am.

Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.

While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.

Anonymous 2025.11.12

5

Verified

Fair

Useful Report

Andrew Malin 2025.11.11

     

Great place to start, when you dont know where you are! Close to everything really. They allow dogs!! So awesome of them. o7

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