Birch Hill Suites Kansas City - Independence, MO Reviews

Average rating

2.9 | 2315 reviews

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Birch Hill Suites Kansas City - Independence, MO

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Reviews

2.9

| 2315 total

5 stars

275 pcs

4 stars

260 pcs

3 stars

225 pcs

2 stars

212 pcs

1 star

453 pcs

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Bri Y 2026.02.11

Disturbing and Uncomfortable Place They have a man living there with mental health issues who unfortunately has the tendency to expose his genitals infront of people in the outside parking lot. Hopefully, he receives the help he deserves in a more secured place. Not a great place for families.

David 2026.02.11

7.2

Very good Staff very polite and helpful. Room is okay.

Kenneth 2026.02.11

2

The room was very run down, paint all over the floors, the toilet consistently ran and not even a trash can in the room. The corner of the bed facing the nightstand reeked of animal urine, i had sleep on the edge of the other side of the bed. There were blinds but no curtains so trying to sleep was near impossible with the bright outside light lighting up the whole room. And then in the morning as I'm leaving there's a roach on my nightstand. This place is disgusting, don't stay here unless you're homeless like all the others LIVING here. ☹Cleanliness, amenities, property conditions & facilities

David 2026.02.10

7.2

Very good Okay for short stays. Staff very helpful and friendly

Benjamin N 2026.02.09

I've been staying here for about a month now thankyou to the Catholic charities VA . My wife and children stay here off and on here too , with no issues(kids go to school in Kansas and my wife is helping her grandma) the staff have been super cool here and very understanding, they also respect your privacy. They don't play though, respect their place, respect the other people here and you'll get respected back. Since I've been here the police have been here, but not in no negative way. They shut down any problem trying to escalate and go about their day. If you communicate your needs, the staff will listen. Thank you Birch Hill staff! -318

Lloyd Mobile mechanical services 2026.02.05

People that work here are very good 👍

Sherri 2026.01.28

8

Very Good ☺ Friendly staff, quiet (except for the interstate near by, which is typical traffic noise) comfortable bed, great hot water and heat! ☹ Toilet need something around outside bottom of it to keep it from rocking every time you sat down, they only gave me one towel to dry myself off with and elevator not working (which wasn't that big a deal)

Very Good
☺ Friendly staff, quiet (except for the interstate near by, which is typical traffic noise) comfortable bed, great hot water and heat!

☹ Toilet need something around outside bottom of it to keep it from rocking every time you sat down, they only gave me one towel to dry myself off with and elevator not working (which wasn't that big a deal)

Very Good
☺ Friendly staff, quiet (except for the interstate near by, which is typical traffic noise) comfortable bed, great hot water and heat!

☹ Toilet need something around outside bottom of it to keep it from rocking every time you sat down, they only gave me one towel to dry myself off with and elevator not working (which wasn't that big a deal)

Very Good
☺ Friendly staff, quiet (except for the interstate near by, which is typical traffic noise) comfortable bed, great hot water and heat!

☹ Toilet need something around outside bottom of it to keep it from rocking every time you sat down, they only gave me one towel to dry myself off with and elevator not working (which wasn't that big a deal)

Very Good
☺ Friendly staff, quiet (except for the interstate near by, which is typical traffic noise) comfortable bed, great hot water and heat!

☹ Toilet need something around outside bottom of it to keep it from rocking every time you sat down, they only gave me one towel to dry myself off with and elevator not working (which wasn't that big a deal)

Kyle Davis 2026.01.22

Heather 2026.01.21

8

It was clean and smelled good, but I had roaches crawl on me while I slept ☹ amenities, property conditions & facilities

Heather 2026.01.21

8

It was clean and smelled good, but I had roaches crawl on me while I slept ☹Amenities, property conditions & facilities

Matthew 2026.01.15

4

Acceptable Cons: Not has advertised. Building had a different name and looked very different from pictures)

Chelsie 2026.01.10

10

The hot water hasnt worked in weeks. The toom was dirty. They r rude

Chelsie 2026.01.10

10

The hot water hasnt worked in weeks. The toom was dirty. They r rude

Shane 2026.01.07

10

Clean, beautiful and quite. Staff was wonderful, nice and accommodating and very much appreciated. ☺Cleanliness, staff & service, amenities

Reply from Birch Hill Suites Kansas City - Independence, MO 2026.01.07

Thank you so much for your 10/10 review! 🌟
We’re thrilled to hear you found the property clean, beautiful, and quiet, and that our staff made such a positive impression. Your kind words truly mean a lot to our team, and we’re grateful you took the time to share them. We look forward to welcoming you back again soon!

Roderick 2026.01.04

3

Poor

Christina Jones 2025.12.30

very clean and quiet The staff are very nice and thoughtful.Great place.

susie atkin 2025.12.23

Cole 2025.12.23

8

Nice room. ☺Cleanliness, staff & service

Cole 2025.12.23

8

Nice room. ☺ cleanliness, staff & service

Maranda 2025.12.22

2

Besides all the baby roaches everywhere, there was a homeless camp right outside my window, but what topped it off is the night manager, threatening to put me out with nowhere to go after I’ve already paid for four nights made to stay extremely uncomfortable ☹Cleanliness, staff & service, property conditions & facilities, room comfort

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