Verified Company
The staff are amazingđ€© The general manager makes sure that everyone here feels safe. (she doesnât play about us)
Jami is a great manager, very professional.
Tiffany has the best personality, I feel bad because I donât know the maintenance manâs name but the side door in the refrigerator broke & 1 day later he brought a brand new one. (he even helped me put all of my groceries back in the fridge)
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Verified
My first room my hot water would only get a hot for about two hours through the whole day 136
My second room 113 had no bathroom door. I was told the day of chicken that my bathroom door would be fixed. It never got put on. I had to hang a sheet. Freezer and refrigerator froze all of my food, milk eggs, etc..
Staff cannot tell you correct timing on when you have to pay first I was told I had to pay after three or I would be charged an early check-in fee. Then I was told if I paid after 3 oâclock I would be charged a late fee.
Then I was told to reserve for a week and pay daily, which was not a problem until I was paying at exactly 3 oâclock. Then I was told to leave the property and I can no longer get a room there.
There is cockroaches there is crackheads all over the parking lot all hours of the day and night coming out of the bushes looking in cars and the staff just talks to him like thatâs no big deal.
The Wi-Fi is horrible TV just turns off in the middle of watching a show
The staff smoking cigarettes by the laundry room, makes the sheets and blankets smell like cigarettes and I do not smoke cigarettes so itâs disgusting
And I wouldâve appreciated if the manager would have spoken to me about the issue instead of lying saying she was in a meeting when she was just sitting in her office talking to her employees Housekeeping need to be retrained, because I donât know who taught them how to clean rooms but I always had to clean my room showers filthy floors were disgusting
âč cleanliness, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
We take all feedback seriously, but many statements in this review are NOT accurate and do NOT reflect what actually occurred during your stay.
Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for âtwo hours a day,â and the room you later transferred to did have a functioning bathroom door prior to your modifications.
Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.
We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was endedânot because you paid at âexactly 3 oâclock.â which is due by 11am.
Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.
While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.
Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for âtwo hours a day,â and the room you later transferred to did have a functioning bathroom door prior to your modifications.
Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.
We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was endedânot because you paid at âexactly 3 oâclock.â which is due by 11am.
Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.
While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.
Verified
My first room my hot water would only get a hot for about two hours through the whole day 136
My second room 113 had no bathroom door. I was told the day of chicken that my bathroom door would be fixed. It never got put on. I had to hang a sheet. Freezer and refrigerator froze all of my food, milk eggs, etc..
Staff cannot tell you correct timing on when you have to pay first I was told I had to pay after three or I would be charged an early check-in fee. Then I was told if I paid after 3 oâclock I would be charged a late fee.
Then I was told to reserve for a week and pay daily, which was not a problem until I was paying at exactly 3 oâclock. Then I was told to leave the property and I can no longer get a room there.
There is cockroaches there is crackheads all over the parking lot all hours of the day and night coming out of the bushes looking in cars and the staff just talks to him like thatâs no big deal.
The Wi-Fi is horrible TV just turns off in the middle of watching a show
The staff smoking cigarettes by the laundry room, makes the sheets and blankets smell like cigarettes and I do not smoke cigarettes so itâs disgusting
And I wouldâve appreciated if the manager would have spoken to me about the issue instead of lying saying she was in a meeting when she was just sitting in her office talking to her employees Housekeeping need to be retrained, because I donât know who taught them how to clean rooms but I always had to clean my room showers filthy floors were disgusting
âčCleanliness, amenities, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.11.17
We take all feedback seriously, but many statements in this review are NOT accurate and do NOT reflect what actually occurred during your stay.
Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for âtwo hours a day,â and the room you later transferred to did have a functioning bathroom door prior to your modifications.
Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.
We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was endedânot because you paid at âexactly 3 oâclock.â which is due by 11am.
Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.
While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.
Our team responded to every concern you reported while you were on property, including multiple room changes that you requested. Each time our staff inspected the rooms, we did not find the issues you later described. At no point did you report being unable to use hot water for âtwo hours a day,â and the room you later transferred to did have a functioning bathroom door prior to your modifications.
Regarding payment: our policies are clearly stated at check-in, printed on your registration form, and consistently enforced with all guests. You were removed specifically for repeated violations of hotel policies.
We maintain a zero-tolerance policy for conduct that jeopardizes safety or disrupts operations. That is the reason your stay was endedânot because you paid at âexactly 3 oâclock.â which is due by 11am.
Claims regarding unsafe activity, pests, or staff misconduct are also unfounded. Our property is regularly inspected, and no such issues were present during your stay. Housekeeping, maintenance, and security logs confirm that your room was serviced according to standard procedures.
While we understand that not every stay is perfect, we will not allow false or exaggerated claims to misrepresent our property or our staff. We wish you the best in your future travels.
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Verified
I wouldn't if I was you
This extend stay I wouldn't advise. I was there for 3 months was without a fridge 1/2 the time. When I pressed it I was thrown out lost my money. During my stay there had been people getting in my room. I also had been harassed and threatened by another person living there, management did nothing.
Verified
No not really
âșCleanliness, staff & service, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
2025.11.12
Thank you for your feedback. Weâre glad to hear that you found your room clean, though weâre sorry that certain aspects of your stay didnât meet your expectations.
We understand how important it is for everything to be in working order, and we apologize for the inconvenience with the door buzzer and TV remote. Our team has addressed these issues to prevent them from happening again.
Our property is maintained to provide a simple, comfortable stay at a fair price, and we regret that you felt it wasnât a good value. We appreciate your comments, as they help us continue improving for future guests.
We understand how important it is for everything to be in working order, and we apologize for the inconvenience with the door buzzer and TV remote. Our team has addressed these issues to prevent them from happening again.
Our property is maintained to provide a simple, comfortable stay at a fair price, and we regret that you felt it wasnât a good value. We appreciate your comments, as they help us continue improving for future guests.
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Verified
No not really
âș cleanliness, staff & service, property conditions & facilities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for your feedback. Weâre glad to hear that you found your room clean, though weâre sorry that certain aspects of your stay didnât meet your expectations.
We understand how important it is for everything to be in working order, and we apologize for the inconvenience with the door buzzer and TV remote. Our team has addressed these issues to prevent them from happening again.
Our property is maintained to provide a simple, comfortable stay at a fair price, and we regret that you felt it wasnât a good value. We appreciate your comments, as they help us continue improving for future guests.
We understand how important it is for everything to be in working order, and we apologize for the inconvenience with the door buzzer and TV remote. Our team has addressed these issues to prevent them from happening again.
Our property is maintained to provide a simple, comfortable stay at a fair price, and we regret that you felt it wasnât a good value. We appreciate your comments, as they help us continue improving for future guests.
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Verified
Bad
âč The manager always has an attitude so it reflects on the other employees. The police is always out there.
Reply from Birch Hill Suites Kansas City - Independence, MO
Weâre sorry to hear that your experience with us did not meet expectations. We take all feedback seriously and strive to maintain a safe, welcoming environment for all our guests.
Our team and management work hard to ensure professionalism and courtesy at all times, and we regret if that was not reflected during your visit. Please know that any law enforcement presence is unrelated to our operations and is typically for general public safety in the surrounding area.
Our team and management work hard to ensure professionalism and courtesy at all times, and we regret if that was not reflected during your visit. Please know that any law enforcement presence is unrelated to our operations and is typically for general public safety in the surrounding area.
Verified
âș staff & service
âč cleanliness
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for taking the time to leave a rating. Weâre glad to hear parts of your experience were positive, though it seems thereâs room for improvement. Weâd love to know what we could have done to make your stay (or visit) better.
Verified
Staff was courteous and helpful. Room was clean except for hair ring in drain of shower. No complaints about anything else. You get what you pay for. Good deal fpr a short stay after a Chiefs game.
âș cleanliness, staff & service
âč amenities
Reply from Birch Hill Suites Kansas City - Independence, MO
Thank you for taking the time to share your feedback! Weâre glad to hear that you found our staff courteous and helpful and that you enjoyed your stay after the Chiefs game. We appreciate you bringing the shower issue to our attention â weâll be sure to address it with our housekeeping team to ensure it doesnât happen again. Weâre happy you found us to be a good value and hope to welcome you back for another visit soon!
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