Birch Fumigators

Birch Fumigators Reviews

Excellent rating
4.5
82 reviews Verified
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Reviews (82)
Chris Hewson
Chris Hewson
2024.01.26
Quick, professional and friendly service! Shout out to Dianna and ... Dalton! They treated my place quickly and answered all my dumb questions. I'm feeling pretty pest-proof right now.
Reply from Birch Fumigators 2024.01.25
Thank you Chris! We will share your kind words with Diana and Dalton! Happy to help!
Darlene Carreau
Darlene Carreau
2023.11.03
Positive
Professionalism
Punctuality
Value
Very happy with services provided. Birch Fumigators has taken care of several problems for me. Ants, wasps, and mice with ongoing monthly monitoring. Appreciate what you do Ryan...thank you so much!
Reply from Birch Fumigators 2023.11.03
Thank you Darlene! We will pass your kind words onto Ryan! We appreciate you taking the time to leave us a review!
No bull, less pests. Mark called to let me know he could come early. He arrived exactly when he said he would. He was thorough, good with big dogs, and explained the process step by step. Mark even identified the critters leaving dirt piles in my yard. Within 24 hours we heard and saw less pest activity. Looking forward to being done with these pests. Appreciate Birch Fumigators communicating clearly, with no hidden fees, no excuses, and no late appointments. Just showed up and did what they said they would.
Kathleen Byrne
Kathleen Byrne
2023.07.20
Positive
Quality
Responsiveness
I have a contract with Birch for rodent control. This season I called the office about other issues too. In particular, I found a dead bird on my sidewalk (ugh). I telephoned and the dispatcher checked for a technician working in the neighbourhood. They promptly responded, came to the house, and removed the (sad) dead bird. Service above and beyond expectations.
Reply from Birch Fumigators 2023.08.02
Thank you Kathleen! We are happy to hear we could exceed expectations!
Cory Lefebvre
Cory Lefebvre
2023.07.18
Great service! Ants are gone!
Reply from Birch Fumigators 2023.07.18
Thank you Cory! We are happy to help!
Deb ONeill
Deb ONeill
2023.07.10
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I called Birch Fumigators to deal with a large ant problem in my yard. They booked an appointment for that same week. I was expecting a huge price tag for this work and was surprised that when I got the bill....It was almost half of what I expected! I want to add a shout out to Diana for her excellent service. It was an extremely hot day and she endured it with a smile and humour. She was very thorough and did a great job. I haven't seen an ant outside yet. In today's world it's sometimes difficult finding dedicated employees and you have one there. She was a dream to work with.
Reply from Birch Fumigators 2023.07.10
Hi Deb! Thank you so much for your kind words! We'll be sure to pass them on to Diana! Thank you so much for choosing Birch Fumigators!
Brian Rice
Brian Rice
2023.06.04
We had a problem with squirrels and contacted Birch for help. From the beginning the office staff, field staff and management were exemplary. Their service was outstanding and prompt. I would have no problem in recommending this company to family and friends.
Reply from Birch Fumigators 2023.06.04
Thank you Brian! We always appreciate hearing when the team comes together! Happy to help
Jeff Gurr
Jeff Gurr
2023.05.17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
They treated my Birch trees for Leaf Miner & did an exceptional job from the first contact through to the actual treatment.
Reply from Birch Fumigators 2023.05.17
Thank you Jeff! We appreciate your kind words and will pass them onto the staff!
Marina Rees
Marina Rees
2022.11.02
Positive
Professionalism
Punctuality
Responsiveness
Technician was knowledgeable and honest.
Reply from Birch Fumigators 2022.11.03
Thank you Marina! We love to hear when our technicians exceed expectations!
K W
K W
2022.11.01
Critical
Professionalism
Punctuality
Responsiveness
Nope, cannot recommend them. When I booked with them for a nice infestation in a rental, I was given an appointment. The day arrived and they no showed with no call - end of business day I called in and they rescheduled for a later day in the week. That day arrived, and I was waiting and again, no show. When I called the main phone line (this time frustrated), I got a lippy front desk girl who had the nerve to tell me because I was a PO that I should know not to be frustrated with their lack of professionalism. I got reimbursed for the treatment, filed a BBB complaint (which was wildly unhelpful, btw), and used one of their much better competitors. Just don’t go here. They’ll waste your time. EDIT: While the GM here says they don’t charge up front, I paid in advance for the second round of extermination to my rental when the servicemen was in the house - so they absolutely charge ahead. Cancelled that second round after repeated appointment no shows and went elsewhere.
Reply from Birch Fumigators 2022.12.14
Hi there K, I am Shannon, GM here at Birch. Im so sorry to hear this happened to you! This is certainly not the Birch way. I would like to discuss this experience further if you're open to it. I did not receive notification of your BBB complaint and also, we at Birch do not charge for our rodent services up front. I hope you can find time to reach out so we can get this straightened out. My direct line is 780-782-6360 Thank you EDIT Response: Hi there K, I really hope you will take the time to reach out to us directly to clear this up. We at Birch do not take payment up front or services and I have spoke to my team and we believe you may have us mistaken with another company or there's some sort of mix-up here. Please give me a call at 780-782-6360 so we can find out what happened and try to make this right for you. -Shannon
Sharon Holowaychuk
Sharon Holowaychuk
2022.10.27
Positive
Professionalism
We had Ryan come out and go threw our house and set up mouse boxes and inspect the premises . He was so nice, and friendly and helpful .. honestly the best.. thank you Birch. and Ryan.,
Reply from Birch Fumigators 2022.10.27
Thank you Sharon! We will pass on your kind words to Ryan
Audrey Luft
Audrey Luft
2022.10.26
Positive
Responsiveness
Value
Thoroughly checked the inside and outside of house. Made suggestions that were valid and willing to go the extra mile.
Reply from Birch Fumigators 2022.10.26
Thank you Audrey, We love to hear such kind words!
Kirsten
Kirsten
2022.10.26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Bed bug inspection. Ladies and dogs were amazing. I was blown away by how kind, informative and thorough they were . I now have piece of mind and can finally breath after almost 3 months of this worry. Thank you to the lovely ladies and birch fumigators for allowing my family to get back to normal again. We all now can sleep soundly.
Reply from Birch Fumigators 2022.10.26
Thank you Kirsten! We are to happy to hear we were able to help you out
John Ladlaw
John Ladlaw
2022.09.26
friendly and quick service!
Reply from Birch Fumigators 2022.09.26
Thank you John!
wayne b
wayne b
2022.09.16
Positive
Punctuality
Quality
Reply from Birch Fumigators 2022.09.16
Thank you Wayne! Let us know how we can improve to reach a 5-star experience!
Bev Friske
Bev Friske
2022.09.04
Positive
Professionalism
Punctuality
Quality
Responsiveness
Excellent communication and prompt service. They took the time to explain what i might be able to expect after treatment. Definitely very professional and prompt.
Reply from Birch Fumigators 2022.09.04
Thank you Bev! We appreciate hearing when we've provided a 5-star experience!
Dawn Kover
Dawn Kover
2022.08.30
Positive
Professionalism
Punctuality
Responsiveness
Reply from Birch Fumigators 2022.08.30
Thank you Dawn!
Michelle Wendling
Michelle Wendling
2022.08.24
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Reply from Birch Fumigators 2022.08.24
Thank you Michelle! We love hearing when we provided a 5-star experience!
Myrna Dmello
Myrna Dmello
2022.08.23
Positive
Professionalism
Punctuality
Responsiveness
Very professional and polite. Did a great job and showed up on time. Will definitely use the again if needed. Thank you guys!
Reply from Birch Fumigators 2022.08.23
Thank you Myrna! We love to hear that!
Heather Shaw
Heather Shaw
2022.08.23
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I appreciated the great customer service, patience and professional manner in which this service was done! Keep up the good work:)!!
Reply from Birch Fumigators 2022.08.23
Thank you Heather! We appreciate your kind words!