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Reviews ( 40 )
Caroline Halley
2021.07.22
Fast service! Booked a next day fit to fly test and by 2pm the next day had my results and certificate.
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Carla Pires
2021.07.19
Cristina Misievici
2021.07.19
in brief, they are really professional and the reports they provide are comprehensive. they have my deep appreciation for helping me and my son out in a very difficult situation.
in detail: my son and i were had purchased day 5 tests-to-release from rightangled. neither test could be registered online on countless attempts and the company totally ghosted us when we tried contacting them.
we were forced by circumstances to go to biogroup in notting hill and get my son tested (sat); they said the test results would come in the next day (sun) by 8 pm but actually they were in my inbox on sun morning 8 am. my son had to provide proof of negative covid test early on mon morning, so the fact that we had the results during the weekend relieved all the previous stress we had experienced.
my heartfelt thanks to the notting hill biogroup staff for their outstanding support and professionalism.
James Last
2021.07.09
Highly recommended. Super efficient on my visit. Got result in about 12 hours.
16S49 XIE YIJIA
2021.07.04
Terrible service, paid extra to get results on same day. Yet results were late, no customer service available to help. Very disruptive and stressful experience. Avoid at all cost!
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Roberto M
2021.07.01
Never got the test results and they don't answer the phone. They should be ashamed of stealing our money during a difficult time.
A7md ALshibil
2021.06.30
why my result not sent it to me by email BIOGP1761826 ???
i am now in next day !!!
J G
2021.06.24
A very professional group of young people. They were speedy and polite.
There was a particularly memorable and charming young man called Alec or Albert or Alan or somesuch. He made quite the impression on the eye… ;) I’ll be having a weekly precautionary PCR test every Wednesday from now on, hoping he’s working.
Creative Burd
2021.06.23
Terrible service! Avoid my any means... Contact department (by phone) is super unprofessional, cant and don't want to handle any problems. Have attitudes.
They Failed to accept test from day 2, no explanation given and no refund, lady on the phone is clueless. Postage Label were missing on the envelope DAY 8 and they refused to send new one and refund for the one i had to buy, their mistake as well.
Use other companies. Will report to gov.uk
P.S. they try to hide feedbacks in google.
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Ash Brady
2021.06.21
Unprofessional, low cost operation. Front-desk staff untrained & clueless - didn't know basic information about timings of home tests etc. Can't trust my family's travel plans to this kind of operation... which also has no telephone number. Pay a tiny bit more and get more certainty. Worryingly, there was zero social distancing taking place inside... not a good sign!
Yousef Tuqan
2021.06.20
My Test-to-Release result was lost, and I only found this out two days after my test. Biogroup were completely unhelpful. I only found out my test was lost after emailing, calling three times, and then having to break quarantine to go to the Notting Hill Clinic and demand an explanation, where I was promised it would be emailed to me within one hour.
After one hour, I returned to the clinic, only to be told it was lost. According to the very earnest and frustrated employees in the clinic, this happens all the time. They also talked about other customers that day who had missed flights because their results were also lost.
What an absolutely awful experience I have had, and now I have to quarantine for another two days.
Jaime Martinez Castro
2021.06.19
highly recommended, those who take the sample are very nice and the sample is taken delicately
Kadeřník Martin Žifčák
2021.06.18
I’m very sorry but I never had that bad experience with customer service and with that high levels of unprofessional company ever. Just liars and a big fraudsters. I feel some one just stole the money from me.They are illegally offering to change the time on the tests and probably other things as well! I never did it but I have to report this company to government because they are also a government test provider.
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Imogen Hare
2021.06.07
Never got my home test kit and they don't respond to my requests for refunds.
chris sheppard
2021.06.04
Waiting for a refund.
I completed the return form and send proof my flight change but nothing from them.
No one pick up the phone and can’t even rely to my emails.
Alex Bindon
2021.06.02
Crooks. Sent out my day 2&8 tests on day 3 to arrived day 4. Been chasing for a refund now for nearly a month and have had all my emails ignored. Calls now have a recorded message satying no one can take a call before they hang up. Still chasing for my £525 refund for 3 of us.
AVOID.
loizos theofanous
2021.05.31
Although you have to wait in line to get in even with a pre booked test, they are very efficient in terms of testing and the results where delivered in less than 12 hrs for my Test to Release PCR.
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Beha Nassim
2021.05.20
Lovely staff, and quick service, i got my test within 24h
Léopold Schonbach
2021.05.17
3 test with them. Each time done quickly and results in less than 12 hours
Georgiana Petria
2021.05.14
It's been 2 weeks since I did the COVID test and I still haven't received the results. Needless to say that getting the results now is completely useless, so I will contact the ombudsman services if I don't get refunded.