Big O Tires

Big O Tires Reviews

Good rating
3.9
205 reviews Verified
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Reviews (205)
Stephen Pollard
Stephen Pollard
2024.04.10
First of all, I would give them negative 5 stars if I could. They are incredibly expensive, incompetent, and unprofessional. They talk to you all nice on the phone and in person, then they take you for as much as they can. They are the reason mechanics get the stereotype. My car blew its motor 40 miles after I got it back from them. Why I turned it into them was because it would not start. They called and said it was the fuel pump. Then they "changed" the crank sensor without my approval. Then they called and said the motor was making a loud noise. It was a terminal knock which the car had never made before. They charged me $1100 and my vehicle was destroyed. The owner refused to give me a partial refund after I let him know engine blew after 40 miles. IF YOU ARE READING THIS YOU HAVE BEEN WARNED. ----Just read owner's feedback. I told them the story of the car but they heard what they wanted to hear. I told them I had been driving the car daily for the last 5 years and prior to that it had sat undriven for 2 years. I have hundreds of witnesses that would back me up on that. I cannot believe how this owner twisted the story to favor him, actually I totally get it after thinking of how they treated me. It sitting for two years starting 7 years ago has nothing to do with anything. Wow, I owned a landscaping business for 8 years and not once did a customer tell me that I had cheated them an he's trying to make me the bad guy in this. I double up on my above warning!
Reply from Big O Tires 2024.02.28
We always appreciate feedback. However I would like to add some facts to this story. This vehicle had been sitting for a very long time and never started or driven-a piece of information Mr Pollard did not share with us initially and only told us after the fact. Vehicle was towed in for crank/no start. The cause of that was a faulty fuel pump. Mr Pollard authorized the repair so when we got the car running-there was a noise-and it was an engine knock-not something we caused and not something we knew about because we had never heard it run in the 1st place. Replacing a fuel pump will not cause an engine knock. Its unfortunate the engine had problems but the problems were there before it ever came to our shop. We work very hard for our good reputation and we have retained that reputation for 23 yrs. If we can be of help in the future dont hesitate to contact us.
Andrew Cunningham
Andrew Cunningham
2024.04.05
Honest service is hard to find, and this place makes the mark. Accurate diagnosis of my problem led to a much less costly repair than I had anticipated. Would have been so easy to have charged me for an unnecessary repair and I’d never have known. These folks have integrity. Not to mention professional same day service 👍👌 2019 QX 80
Rick Sunderland
Rick Sunderland
2024.03.12
We've been customers for 22 years. Always great service.
Hailey Balgoyen
Hailey Balgoyen
2024.03.12
Loved my experience with Joe’s! They did such a great job and were super quick with getting my car fixed. Highly recommend to anyone looking for a good repair shop to go to.
Liza Banich
Liza Banich
2024.03.04
Honest employees and I have always been treated with respect. I have been taking my car to Joe's for a while. They are very competent and trustworthy!
Priya Patel
Priya Patel
2024.02.28
We love bringing our cars to Joe's. The service is always quick, efficient, and well-priced. The staff is friendly and helpful!
Reply from Big O Tires 2024.02.28
Thx Priya, we always appreciate feedback and strive to exceed customer expectations. Thank you for your loyalty
str0hmier
str0hmier
2024.02.20
Joes has been a great service provider! They walk me through my diagnostics and give me advice on what’s pertinent and overall I think they’re reasonably priced.
Peg Murphy
Peg Murphy
2024.02.14
Glad to have Joes Auto service back. Took my recently purchased used van in to check it out. Found a few things that needed repair and now back on the road. Glad to have you back
Matthew Gorman
Matthew Gorman
2024.02.04
Tony Fornuto
Tony Fornuto
2024.01.11
good people took care of all my needs. will definitely return in the near future
Reply from Big O Tires 2024.01.11
We appreciate the positive feedback we always strive to exceed customer expectations thank you so much
jeff thompson
jeff thompson
2023.12.22
NOT A BOGUS REVIEW, STAY AWAY FROM THIS PLACE! Very disappointed to say the least. They gave me a price of and oil change for my exact truck and size engine. When I showed up to pay for it the price was double, that’s even with a 25 dollar off coupon. I was told sorry that’s not my problem from the guy at the counter. Definitely, not a great way to do business. Especially after you’re told a price over the phone when I told them make of vehicle and engine size. Edit: I was clear with them on truck and engine size and they quoted me a price, they knew what I had. They messed this up and now the owner keeps making himself look bad by his replies. Also sends me and invoice of my last oil change which only cost 2 dollars less than this trip. So much for there false 25 dollars off. So only after 30 minutes after this review the owner himself has texted me and told me never to return. Such a wonderful guy, it just goes to show you what kind of a business this guy runs. Also told me he fires customers like me haha, what a joke. So much for his employees quoting me what the price would be after the 25 dollar off coupon. If only half of his quick replies and snarky comments went into customer service, he’d probably be able to retain customers. I advise anyone to go else where for their auto services. I wish I could share pictures of this jerks texts messages.
Reply from Big O Tires 2024.02.28
Bogus review. Cust called asked for a price on an oil change, we said $40-$50 up to 5 quarts synth blend. He never told us what vehicle he had to start with. He comes in with a truck that takes 8.3 qts and it takes FULL SYNTHETIC.. Of course its more. We apologize there wasnt more clear communication on both parts. You can look at our other reviews and see that we run an honest business.
Heather Richards
Heather Richards
2023.11.28
Best price for an oil change in town! They communicated well and got me in right away and even contacted me after the service was completed to make sure I was satisfied. Would highly recommend!!!
Reply from Big O Tires 2023.12.08
Thank you so much Heather! We are happy you had a great experience at Joes! We always love feedback and strive to exceed customer expectations!
Matt Ulsas
Matt Ulsas
2023.11.20
I have been going to Joe's Auto since he started, working out of an old gas station garage. He always has a good team working for him, and I have always felt that they are treating me fairly and doing a good job. I just like having a place for our cars that I know I can trust.
Reply from Big O Tires 2023.12.08
Thank you so much Matt! We are happy you had a great experience at Joes! I think you have been with us 22 yrs now and we appreciate your loyalty! We always love feedback and strive to exceed customer expectations!
John Salladay
John Salladay
2023.11.17
Joe's Auto of Carmel has been taking care of my vehicles since we moved to the area over nine years ago. Joe's has provided outstanding diagnostics and affordable service and repair to keep my older model vehicles running reliably in spite of their advanced mileage. I can depend on Joe’s Auto for honesty and reliability.
Reply from Big O Tires 2023.12.08
Thank you so much John! We are happy you had a great experience at Joes! We always love feedback and strive to exceed customer expectations! I think you have been with us nearly 20 yrs-thank you for your loyalty!
mary starbuck
mary starbuck
2023.11.03
I needed someone to tell honestly what was wrong with my daughter's car. One of the guys drove came back diagnosed the problem. Reasonably priced had the car fixed within a few hours. Even called a day or so later to check to see if I needed anything. I will definitely be bringing our cars to Joe's when we need service. Thanks guys!
Reply from Big O Tires 2023.12.08
Thank you so much Ms Starbuck! We are happy you had a great experience at Joes! Honesty and Trust is our mission and the cornerstone of Our philosophy. We always love feedback and strive to exceed customer expectations!
Kelly Patton
Kelly Patton
2023.10.23
I got two new tires and an oil change. Friendly staff, good communication, decent price. I would definitely recommend!
Reply from Big O Tires 2023.10.23
Thank you so much! We are happy you had a great experience at Joes! We always love feedback and strive to exceed customer expectations!
Jonathan Taylor
Jonathan Taylor
2023.09.22
Brought my truck here for some service work. Dealt with Alex. He communicated with me very clearly through the entire process. 10 out of 10 highly recommend. very satisfied with their work
Reply from Big O Tires 2023.09.23
Hi Mr Taylor, we appreciate the feedback! We work hard to make our customers happy. We are happy to have Alex as a great asset to our company!
Ruba Almaghtheh
Ruba Almaghtheh
2023.09.22
Wors people u deal with I ordered 2 tires from there first one I got it ready the second day and he finished it in 5 minutes when I cam picked up the car the second tire it took him 10 days and I call to check if the got the ti
Reply from Big O Tires 2023.09.22
We are sorry about the inconvenience and the initial lack of availability for the tire as this was beyond our control. However, we reached out several times when the 2nd tire arrived and we left vm's and never rcvd a call back until this morning. Unfortunate customer did not check the vm.
2020Matrix
2020Matrix
2023.09.16
Very expensive
Reply from Big O Tires 2023.09.20
We are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.bigotires.com/contact-us
Char C
Char C
2023.08.18
This shop is my first and last choice! They are very helpful and up front with communicating wait times and pricing! Always very helpful and do great work!
Reply from Big O Tires 2023.08.21
Char, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!